I don’t know what you guys expected to happen. They offered a similar (if not superior) product to the market at lower cost with faster turn around times than existing competitors (which still holds). It’s not like they had hundreds of graders on standby just in case more cards came in than usual.
It’s a business. Demand goes up, price goes up. Inventory goes up, turnaround increases. Business starts to boom, company has more capital to start expansion by hiring more employees. There’s also this pandemic thing going around so that slows stuff down a bit.
It’ll take time, but I’m still confident I’m getting the most value out of this service so I’m willing to wait it out.