Wow. No one cares about CGC's problems. These problems have existed since before COVID and the only change people have really seen is the company being sold to a raider. What you are actually saying is if - for example - I changed my mind and showed up in person and said "I want my book(s) right now", no one would know where it(they) are.
But, I get it. The customer allows this kind of behavior, disorganization and blaise attitude from CGC. They keep sending things in. Although I doubt it's in good faith. I imagine by now, it's with a wing and a prayer. "Oh GOD I hope everything goes smoothly". So, they send things in, wait almost a year and perhaps get their material back undamaged and in good order. Perhaps. But the mounting stories of damage, loss of items or damage of items and CGC offering some lowball wholesale replacement value are becoming very loud. And when someone has enough reason to call the press and a reporter is interested enough to make it a lead story, that's when the problems for CGC will begin. Because I'd be willing to bet CGC doesn't think it HAS a problem.