HotFlips

[icefires]

Placed an order July 18.

 

As far as I know they still have not shipped my order.

 

 

Business must be excellent.

[Old Fashion PB and J]

Call them. I would imagine they have been on the road alot since they have been at most of the past few cons and I think they do chicago as well. Just call them, I am sure there is a reason.

[skypinkblu]

I know they have been traveling...calling would be a good idea. 2 cons back to back across the country this soon, makes it difficult.

[icefires]

I did receive an e-mail from them on July 29 "New status: Processing" whatever that means.

[Old Fashion PB and J]

Means they are likely putting it together. Seriously, call they are really good guys.

[hockey&comicsguy]

Means they are likely putting it together. Seriously, call they are really good guys.

 

 

That's what I hear about them. When my collection finally warrants it I will hit them up for some of those fancy, clear CGC bags and some mylites or whatever you call them. As it stands, I don't have a large enough collection to warrant buying anything from them.

[buttock]

Right in the middle of convention season, not to mention THE convention (SD). Did you bother to call them before pulling this dickmove?

[DR.X]

Ive made quite a few orders from them. Ive never had any kind of a problem, contacting them or recieving my items promptly. When they're on the road (and Chicago is this week ), they most likely pack up alot of the inventory and take it with them. Be patient with them, they havent let me down yet. This is the last place they would want to get grief from.

 

 

DRX

[comicdonna]

Jeff is a top of the line supplier of comic supplies. This thread should not have been started. Perhaps you could have sent him a PM or called.

[Harvey Dude]

I have to respectfully disagree. As a customer, I would expect prompt shipping of an item unless their website advised that significant delays (a subjective term) may result due to other business endeavors. I think that some posters are being a tad too harsh on the original poster. I do not doubt that hotflips is a respectable dealer but that does not excuse the lack of timely processing of an order. The company should issue the email so as not to keep folks in the dark.

[buttock]

I have to respectfully disagree. As a customer, I would expect prompt shipping of an item unless their website advised that significant delays (a subjective term) may result due to other business endeavors. I think hat some posters are being a tad too harsh on the original poster. I do not doubt that hotflips is a respectable dealer but that does not excuse the lack of timely processing of an order. The company should issue the email so as not to keep folks in the dark.

 

So what's the proper way to handle it?

 

1) call HotFlips

2) start a thread complaining on the boards

 

 

[fantastic_four]

Placed an order July 18.

 

As far as I know they still have not shipped my order.

 

 

Business must be excellent.

 

Two weeks and you feel the need to trash them on the boards? NOT classy.

[Harvey Dude]

Some posters noted that hotflips was doing the convention circuit. Would he have been around? If someone is answering emails, they can certainly provide a status update to the customer without the customer initiiating the query. Just my views.

[Arcade]

Just went outside my door and had a package from Hot Flips sitting on the ground.

I placed my order on July 29th.

Not bad considering all the shows they have been attending.

 

July 18th does seem a little long. I would certainly give them a ring.

[TheWatcher]

I'm sure I'll see Jeff during set up tomorrow and will bring this post to his attention (if they don't already know)

[arexcrooke]

Placed an order July 18.

 

As far as I know they still have not shipped my order.

 

 

Business must be excellent.

Your patience must be non-excellent.

Like others have said:

1-They have been in SD

2-They are getting their stuff ready for Chicago.

3-They are, hands down some of the best people I have ever dealt with

4-You could have just called and sorted this out

5-They are members here and their id is hotflips so you could have just sent them a PM

 

 

[Dick Pontoon]

+1.

 

These guys are hands down THE BEST comic supply supplier I have ever dealt with, great guys, great deals, rock solid. Starting a thread like this without even calling them is a bit much.

[DR.X]

Well, I would still like the original poster to respond to the question of " Did you call them "? Also, did you put the order in on-line or call your order in? If you did it on-line, there is always a possibility of a glitch or something. I personally always phone my order in and have it tagged. Someone has always answered the phone and took my order. I follow up with a M.O. ( i hate payal ), and have my stuff within a week. Never a problem, and Im sure you will get your stuff.

 

 

DRX

[MagnetoWasRight]

Definitely give Jeff a call...I'm sure there was some kind of a mix up. I've placed orders with these guys many times and NEVER had an issue. I'm not making excuses, but stuff does happen. Trust me, these guys will make it right.

[xEVOLUTION]

Ok, so it seems the solution here is to call them!!!!