Bad Experience with Ebay Seller Salesxtreamvoip

[Remark]

Anyone have any bad experience with seller "salesxtremevoip"? I just won an auction of a FF#12 and after receiving it, I can see right away it has extensive color touch on the cover.it also appears to have been trimmed. I emailed the person (who turns out to be someone named "Maria" in Arlington, Texas) and she denies this, and won't return my money.Even when i pointed out that you can see the ink touch up bleeding through on the inside cover at the fold, and even when I pointed out that at the end of the description she states "refunds will be given upon return of merchandise" (I copied/pasted the very thing she wrote) and sent that to her, she still refuses to refund. I have opened a dispute with Paypal, but my experience tells me to just send the book back and make a claim to my credit card company. This seller is baaaad news.

[KryptoSpidey]

Escilate it to a "claim" with paypal immediately,but make sure to give extensive details regarding the restoration,and her refusal to take the item back,especially if she offers returns on the listing .Do that first in the comments section of the dispute,before making it a claim...as its harder to add info once its escilated.

Go..go...

Haven't lost a Paypal case yet with simiar situations....

 

[InvstmntComcSuply]

Krypto is correct,

You shouldn't have any problem.

Just be sure to get delivery confirmation on return shipment.

[aszumilo]

I'd also save the auction page, just in case you need to prove what was described vs. what you received.

[passion4comics]

If possible, make sure you explain what color touch/trimming is and how it significantly is different than what she was selling (unrestored). Assume the customer support person has never seen a comic book.

 

Good Luck

[Remark]

Escilate it to a "claim" with paypal immediately,but make sure to give extensive details regarding the restoration,and her refusal to take the item back,especially if she offers returns on the listing .Do that first in the comments section of the dispute,before making it a claim...as its harder to add info once its escilated.

Go..go...

Haven't lost a Paypal case yet with simiar situations....

Well, I had already opened the claim without going into detail about the restoration. I will send them (Paypal) a close-up of it, especially the inside cover bleeding, when Paypal contacts me (assuming they will prior to any decision).Another potential problem may be that the seller has "no returns" listed under the standard return policy, but then contradicts that in the listing itself by explaining in detail that money will be returned when the item is returned in the same condition as sent. I should have clarified that contradiction before bidding.I did have a claim denied earlier this year by Ebay Buyer Protection when I returned an AF15 for being over graded and missing pieces from the rear cover and spine, but I was able to make a claim to my credit card company, who returned the money after return delivery confirmation.

[KryptoSpidey]

"Significantly not as described" is just that,and their "no returns" means absolutely nothing in Paypal/Ebays eyes.

I've been that route as well,and a restored book,not specified as restored,in the listing,is covered.

ALSO,call paypal,talk to a claims specialist on the case,esplain the info,and tell them you want to send pictures and links,ect..they will access a section for you to "add info",and you will be able to.

Avoid using your credit card company to dispute it,as paypal says you are not supose to,and they will close your paypal account if you go that route and circumvent their claims process,use it only as a "last resort."

 

[DR.X]

I just checked out the other auctions this seller is running. They all say No Returns .

I love the rant on the bottom. " I strive for best 5 star, to make everyone of my buyer happy." But they don't offer refunds on anything.

 

 

DR.X

[Remark]

"Significantly not as described" is just that,and their "no returns" means absolutely nothing in Paypal/Ebays eyes.

I've been that route as well,and a restored book,not specified as restored,in the listing,is covered.

ALSO,call paypal,talk to a claims specialist on the case,esplain the info,and tell them you want to send pictures and links,ect..they will access a section for you to "add info",and you will be able to.

Avoid using your credit card company to dispute it,as paypal says you are not supose to,and they will close your paypal account if you go that route and circumvent their claims process,use it only as a "last resort."

I was thinking of taking photos of the book and then returning it right away, as that is what my credit card company would want, but I will take the advice and wait for paypal (but the message in the claim states that I should wait until Dec 24th to hear from them-that seems a little long)

[G.A.tor]

if you want to return it, then send it back now, signature required, and file that tracking info on your paypal claim...as long as you, the recepient claim it is "signifcantly different" and return, doesn't matter what the seller states, paypal will refund you once returned...

[Remark]

if you want to return it, then send it back now, signature required, and file that tracking info on your paypal claim...as long as you, the recepient claim it is "signifcantly different" and return, doesn't matter what the seller states, paypal will refund you once returned...

And actually, I just got off the phone with paypal and they have ok'd the refund (faster then I thought!). Thanks for the info.

-Mark

[G.A.tor]

if you want to return it, then send it back now, signature required, and file that tracking info on your paypal claim...as long as you, the recepient claim it is "signifcantly different" and return, doesn't matter what the seller states, paypal will refund you once returned...

And actually, I just got off the phone with paypal and they have ok'd the refund (faster then I thought!). Thanks for the info.

-Mark

easy peasy

[500Club]

if you want to return it, then send it back now, signature required, and file that tracking info on your paypal claim...as long as you, the recepient claim it is "signifcantly different" and return, doesn't matter what the seller states, paypal will refund you once returned...

And actually, I just got off the phone with paypal and they have ok'd the refund (faster then I thought!). Thanks for the info.

-Mark

 

Now for the neg...

[Remark]

I just checked out the other auctions this seller is running. They all say No Returns .

I love the rant on the bottom. " I strive for best 5 star, to make everyone of my buyer happy." But they don't offer refunds on anything.

 

 

DR.X

I have to show you what else she wrote me when I pointed out her poor

English and suggested that perhaps selling bad comics was just a way for an new immigrant to make easy money. She wrote:

 

You dont me Sir; Im foreigner? You know so much about me? How about you ? I have Degree with masters and you have??? Well its pathetic to go down your level so lets ebay settle this case with there help. stop Harassing me.

Have good day.

 

-I emailed her back her own statement corrected with proper grammer and spelling and told her I was surprised someone with a Masters couldn't write better.

Then I told her to "Haf good day to"

[500Club]

Sounds like the seller speaks the same language as TFL

[Remark]

Sounds like the seller speaks the same language as TFL

It probably didn't help that I asked her what her Masters was in-"Stealing"?

[Tempus Fugit]

I am having a huge problem with her too, check it out

 

Auction:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rt=nc&nma=true&item=190465451204&si=GzRPkXIVOeQnG6qq0QHrGQhp5N8%253D&viewitem=&sspagename=ADME%3AX%3AAAQ%3AUS%3A1123

 

Me:

This book is missing the last page. There are 8 pages ahead of the centerfold, and 7 after it. You can see where the last page is gone. How do you want to proceed? I would like to return it.

 

Her:

Hello,I am very sorry, you can returned it and get your full refund, pls returned to this address maria carter; 2120 Preakness court arlington tx.76017

I apologise pls let me know if you are looking something else.

thanks

maria

 

 

Me:

 

It will be in tomorrow's mail.

thanks,

John

 

Me

(14 days later, after checking in a few times to see if she got it):

We mailed this back priority on 11/16. If I do not receive a refund by 11/30, I will give negative feedback.

 

thank you

John (ellensclassics)

 

Her:

well seeing how we have not got the item back yet and you want refund for some ting i do not have and NOW HAVE MADE TREATS I WILL 1 PASS YOUR TREAT WHITCH PAYPAL WILL TREAT AS EXTORTION 2 I WILL NOW FIGHT IT FOR YOUR A JERK 3 I WILL BE POSTING FEED BACK TO YOU AS WELL ,

SO GIVE ME THE TRACKING FOR THE ITEM SHOW ME WHERE IT IS AND WE WILL GO FROM THAT OUT SIDE OF THAT THE REST WILL GO TO PAYPAL AND EBAY FOR TREATS OF EXTORTION HAVE A NICE DAY

 

Me:

This is not a threat and I am sorry you treated it as such. I was just stating the fact that I will give a negative on this one if I do not get a refund.

 

I had a similar situation with a buyer last week, I refunded his money and let him keep the book.

 

I believe you have actually received this item. We have been using ebay since 1998 and have had very few problems. Unfortunately, I failed to get a tracking number when I sent it back. Why are you getting so excited over this? It's just business. Also please turn off your caps lock, no need to shout.

 

Her:

well it was a treat AND I HAVE BEEN DOING EBAY FOR SOME TIME AS WELL AND YOUR RIGHT ITS JUST DOING BUSINESS AND SOUNDS LIKE YOUR WANTING MORE THEN THAT YOU PRO CLAIM TO SEND SOME THING I DO NOT HAVE BACK I WAS MORE THEN WELLING TO REFUND AND NOW I HEAR YOU SAYING OH I REFUND AND GAVE IT TO THEM WELL NOW MAKES ME BELIVE THAT IS WHAT YOU WANT ME TO DO AND YOU DIDNT SEND IT BACK AND LOOKING FOR SOME THING FREE OH YES I FORGOT ITS JUST DOING BUSINESS YOUR WAY ,,,,,,, EXCITED IM NOT I JUST DO MATTERS RIGHT , AND I DO NOT MAKE CHILD LIKE TREATS I SAID I WOULD SO SOME THING WHEN IT GOT IT IT HAS NOT BEEN HERE YET SO YOU WANT ME TO GIVE YOU BACK MONEY ON A WIM ON YOUR WORD YEA OK IVE BEEN AROUND AS WELL AND TRUST ME IM NOT THE FOOL YOU WANT TO TAKE ME FOR ,,,,,,,,,, SO AS I WILL PHONE TO PAYPAL AND EXPLAIN ALL TO THEM YOU TREATS WITH EXTORTION AND AS WELL WANTING A REFUND AND REFER TO YOURS LAST WEEK AND TELLING ON HOW YOU DID IT FOR FREE TO THEM MAKES ME BELIVE THAT IS WHAT YOU WANT HER AND CAN NOT GIVE ME A TRACKING WOW WONDER HOW THIS WILL END UP AND GO SEE ITS ALWAYS BETTER TO USE HUNEY THEN RUDE WAYS IM SURE OF IT

DARN CAPS WAS LOCKED AGAIN OH WELL TO BAD

 

Her (after I opened a case):

 

BUT NO IT WAS SIMPLER TO FILE SOME THING THEN TO USE THE HEAD ON YOUR SHOULDERS AND GO OH YEA ITS BEEN HOLIDAYS MAYBE THAT IS WHY IT IS SLOW THERE TOGET BUT THEN AGAIN THAT IS IF YOU REALLY SENT IT AND ARE NOT LOOKING FOR GAMES WHITCH IT KIND OF DOES LOOK LIKE IT TO ME.

 

___________________________

 

I made a huge mistake on this one, I had my wife return it and she did not get DC, I figure I'm pretty much screwed out of the cash. I am not even sure I'll be able to give a neg, now that I opened a case, which requires DC for the return.

 

Tempus Fugit says "Caveat Emptor" and don't forget the Delivery confirmation.

 

 

 

[edgerx]

Sounds like a possible nominee?

 

http://boards.collectors-society.com/ubbthreads.php?ubb=showflat&Number=4404013&fpart=1

[supapimp]

damn. i'm sure as soon as the seller didn't see the del conf #, she said "too bad". that suxs. smh

[Boba]

I am having a huge problem with her too, check it out

 

Auction:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rt=nc&nma=true&item=190465451204&si=GzRPkXIVOeQnG6qq0QHrGQhp5N8%253D&viewitem=&sspagename=ADME%3AX%3AAAQ%3AUS%3A1123

 

Me:

This book is missing the last page. There are 8 pages ahead of the centerfold, and 7 after it. You can see where the last page is gone. How do you want to proceed? I would like to return it.

 

Her:

Hello,I am very sorry, you can returned it and get your full refund, pls returned to this address maria carter; 2120 Preakness court arlington tx.76017

I apologise pls let me know if you are looking something else.

thanks

maria

 

 

Me:

 

It will be in tomorrow's mail.

thanks,

John

 

Me

(14 days later, after checking in a few times to see if she got it):

We mailed this back priority on 11/16. If I do not receive a refund by 11/30, I will give negative feedback.

 

thank you

John (ellensclassics)

 

Her:

well seeing how we have not got the item back yet and you want refund for some ting i do not have and NOW HAVE MADE TREATS I WILL 1 PASS YOUR TREAT WHITCH PAYPAL WILL TREAT AS EXTORTION 2 I WILL NOW FIGHT IT FOR YOUR A JERK 3 I WILL BE POSTING FEED BACK TO YOU AS WELL ,

SO GIVE ME THE TRACKING FOR THE ITEM SHOW ME WHERE IT IS AND WE WILL GO FROM THAT OUT SIDE OF THAT THE REST WILL GO TO PAYPAL AND EBAY FOR TREATS OF EXTORTION HAVE A NICE DAY

 

Me:

This is not a threat and I am sorry you treated it as such. I was just stating the fact that I will give a negative on this one if I do not get a refund.

 

I had a similar situation with a buyer last week, I refunded his money and let him keep the book.

 

I believe you have actually received this item. We have been using ebay since 1998 and have had very few problems. Unfortunately, I failed to get a tracking number when I sent it back. Why are you getting so excited over this? It's just business. Also please turn off your caps lock, no need to shout.

 

Her:

well it was a treat AND I HAVE BEEN DOING EBAY FOR SOME TIME AS WELL AND YOUR RIGHT ITS JUST DOING BUSINESS AND SOUNDS LIKE YOUR WANTING MORE THEN THAT YOU PRO CLAIM TO SEND SOME THING I DO NOT HAVE BACK I WAS MORE THEN WELLING TO REFUND AND NOW I HEAR YOU SAYING OH I REFUND AND GAVE IT TO THEM WELL NOW MAKES ME BELIVE THAT IS WHAT YOU WANT ME TO DO AND YOU DIDNT SEND IT BACK AND LOOKING FOR SOME THING FREE OH YES I FORGOT ITS JUST DOING BUSINESS YOUR WAY ,,,,,,, EXCITED IM NOT I JUST DO MATTERS RIGHT , AND I DO NOT MAKE CHILD LIKE TREATS I SAID I WOULD SO SOME THING WHEN IT GOT IT IT HAS NOT BEEN HERE YET SO YOU WANT ME TO GIVE YOU BACK MONEY ON A WIM ON YOUR WORD YEA OK IVE BEEN AROUND AS WELL AND TRUST ME IM NOT THE FOOL YOU WANT TO TAKE ME FOR ,,,,,,,,,, SO AS I WILL PHONE TO PAYPAL AND EXPLAIN ALL TO THEM YOU TREATS WITH EXTORTION AND AS WELL WANTING A REFUND AND REFER TO YOURS LAST WEEK AND TELLING ON HOW YOU DID IT FOR FREE TO THEM MAKES ME BELIVE THAT IS WHAT YOU WANT HER AND CAN NOT GIVE ME A TRACKING WOW WONDER HOW THIS WILL END UP AND GO SEE ITS ALWAYS BETTER TO USE HUNEY THEN RUDE WAYS IM SURE OF IT

DARN CAPS WAS LOCKED AGAIN OH WELL TO BAD

 

Her (after I opened a case):

 

BUT NO IT WAS SIMPLER TO FILE SOME THING THEN TO USE THE HEAD ON YOUR SHOULDERS AND GO OH YEA ITS BEEN HOLIDAYS MAYBE THAT IS WHY IT IS SLOW THERE TOGET BUT THEN AGAIN THAT IS IF YOU REALLY SENT IT AND ARE NOT LOOKING FOR GAMES WHITCH IT KIND OF DOES LOOK LIKE IT TO ME.

 

___________________________

 

I made a huge mistake on this one, I had my wife return it and she did not get DC, I figure I'm pretty much screwed out of the cash. I am not even sure I'll be able to give a neg, now that I opened a case, which requires DC for the return.

 

Tempus Fugit says "Caveat Emptor" and don't forget the Delivery confirmation.

 

 

 

 

Can't USPS customer service confirm it was delivered?