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current turn around rates at CGC
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27,053 posts in this topic

On 8/16/2021 at 9:32 AM, awakeintheashes said:
On 8/14/2021 at 9:13 PM, awakeintheashes said:
On 8/13/2021 at 1:39 PM, awakeintheashes said:

1849518969_ScreenShot2021-08-13at1_37_41PM.thumb.png.6c434da8b50056eba20bc3faf533529e.png

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Working on a Saturday

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Another moved to G/QC this morning. 

1058714005_ScreenShot2021-08-16at9_29_45AM.thumb.png.b296548a6ab594d17ac0110880cc849f.png

471998703_ScreenShot2021-08-16at9_51_36PM.thumb.png.76be191a84425fcd128fb250b50298d0.png

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So, update - I am now 19 weeks (95 business days roughly) into my submission being received ... there was 9 books received in one package. 4 fast track modern, 1 fast track value, 3 modern, 1 value. Of those, the 4 fast track moderns are in Grading/QC ... and have been for at least a week... none of the others are even being graded they are all scheduled... when I sent the books in the turn around times were lower than they are now. But it's 81 days right now for Modern Fast Track - so i already missed that time line and in fact I am about to hit the NON fast track timeline... and those books havent even been started grading. Since we are still within the timelines for Economy (Value) I will wait that out ... but I am sorry, when you are going to charge me an extra 60$ for this service and you are not even CLOSE to your own timelines? Thats not right. 

When I sent the books in the times on the website (and the reason I even picked fast track) was to get those 4 books prior to the end of June... here we are mid August and nothing. I will be calling in requested that they honor the fast track but not charge me for it. I have literally paid for a service I did not even CLOSE to get. Yes, they are estimates. But you could not provide an estimate for work to be done on a car, have someone agree to it, then change it by 2-3x and have it be OK. Sorry i know this is beating a dead horse but its COMPLETELY unfair to us. And I am understanding. I am not asking for a free grading but I am asking for a refund for a service that I was not given. I fthis was 1-2 weeks or even 1 month off OK ... but we are now nearly 2 months off my original time line and the books havent even finished grading/qc let alone been shipped. 

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On 8/16/2021 at 1:32 PM, djzombi said:

I have no idea what's going on.  Three standard slow-track orders: one received in May is in G/E/I, while one received in June was shipped in July, and one received TWO WEEKS AGO is currently being finalized.  

o.O hm

I have a Standard order from 5/13 that sits at GEI, not thrilled to see unorganized ship dates.  I'm hesitant on sending any pre 1975 in during 2021 other than express or walk through, as they may not get returned until Winter or Spring 2022.    

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I'm starting to get pretty irritated as well. I sent a bunch of modern slow submissions out in the beginning of March. They were received beginning of April. The majority of them were being pressed by CCS so I knew I wasn't going to see them for a long time, but one box contained a regular modern slow and a modern slow 9.8 prescreen. The regular shipped out mid June, but the prescreen is now sitting at +45 days past the other and still at SFG. When I sent them out prescreen was at 20 or 25 days, switched to 30 shortly after... no biggie. What's an extra week, but now it's at 3 weeks over and still will have a couple weeks whenever the finally decide to grade them before they get shipped. I'm starting to wonder if my pressed books will beat the prescreen at this point. :pullhair:

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On 8/16/2021 at 5:54 PM, Chazgee said:

Actually, mine were CCS "Received" 2 weeks ago. Not even billed yet.

You prob won't get billed by CCS for months, last time I checked they dont bill you till your books are about to get pressed.

Edited by NewWorldOrder
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On 8/17/2021 at 11:22 AM, JDubeCT said:

So, update - I am now 19 weeks (95 business days roughly) into my submission being received ... there was 9 books received in one package. 4 fast track modern, 1 fast track value, 3 modern, 1 value. Of those, the 4 fast track moderns are in Grading/QC ... and have been for at least a week... none of the others are even being graded they are all scheduled... when I sent the books in the turn around times were lower than they are now. But it's 81 days right now for Modern Fast Track - so i already missed that time line and in fact I am about to hit the NON fast track timeline... and those books havent even been started grading. Since we are still within the timelines for Economy (Value) I will wait that out ... but I am sorry, when you are going to charge me an extra 60$ for this service and you are not even CLOSE to your own timelines? Thats not right. 

When I sent the books in the times on the website (and the reason I even picked fast track) was to get those 4 books prior to the end of June... here we are mid August and nothing. I will be calling in requested that they honor the fast track but not charge me for it. I have literally paid for a service I did not even CLOSE to get. Yes, they are estimates. But you could not provide an estimate for work to be done on a car, have someone agree to it, then change it by 2-3x and have it be OK. Sorry i know this is beating a dead horse but its COMPLETELY unfair to us. And I am understanding. I am not asking for a free grading but I am asking for a refund for a service that I was not given. I fthis was 1-2 weeks or even 1 month off OK ... but we are now nearly 2 months off my original time line and the books havent even finished grading/qc let alone been shipped. 

I agree 100%. Unfortunately, I have my doubts whether CGC will do the right thing.

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1 REHOLDER

Delivered: 08/03

SFG:       08/04

G/E/I:     08/14

G/Q:      

Shipped:

Odd thing is I have a separate Mechanical Error Reholder still on SFG that was delivered the exact same day. CGC moves in mysterious ways.

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On 8/16/2021 at 9:53 PM, awakeintheashes said:
On 8/16/2021 at 9:32 AM, awakeintheashes said:
On 8/14/2021 at 9:13 PM, awakeintheashes said:
On 8/13/2021 at 1:39 PM, awakeintheashes said:

1849518969_ScreenShot2021-08-13at1_37_41PM.thumb.png.6c434da8b50056eba20bc3faf533529e.png

Expand  

Working on a Saturday

901566584_ScreenShot2021-08-14at9_09_19PM.thumb.png.b4d06df3dea20add76498e2821f503a1.png

Expand  

Another moved to G/QC this morning. 

1058714005_ScreenShot2021-08-16at9_29_45AM.thumb.png.b296548a6ab594d17ac0110880cc849f.png

Expand  

471998703_ScreenShot2021-08-16at9_51_36PM.thumb.png.76be191a84425fcd128fb250b50298d0.png

And...now we wait for the Modern Slow

1365871757_ScreenShot2021-08-17at2_16_01PM.thumb.png.a0b38af198b4e5024466f871312b4204.png

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