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CGC does not respond on "ask CGC" so I will ask here

Started by LWM492,

74 posts in this topic

LWM492

LWM492

Posted
Posted

Just wondering how long it takes from comics being graded to actually being shipped as I am on day 5 since grading. Also frustrated because I had to call for the grades because they will not come up on the link and they cannot seem to fix it.

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mschmidt

mschmidt

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Posted

There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

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Transplant

Transplant

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

Fix the website.

Fix their TATs.

Not buy a company that creates a conflict of interest.

Get a handle on some of their SS facilitators.

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LWM492

LWM492

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Hmm, Well am I to believe that once the grading is done that the turn around business days stop? And maybe post some info so that the people waiting 5 months don't have to call for that info just to find out whats going on. How's that?

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Dr. Balls

Dr. Balls

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

 

I was told it's about 2 weeks after grading that my books would ship. (Graded 11/27, shipping next week, Dec 12) Then, certified mail via USPS during the holidays will probably put my books in-hand on/about December 30th, I would guess.

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Necromancer

Necromancer

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Posted
Just wondering how long it takes from comics being graded to actually being shipped as I am on day 5 since grading. Also frustrated because I had to call for the grades because they will not come up on the link and they cannot seem to fix it.

 

Was it a fast track submission, or non-fast track. I had a non-fast track sitting in encapsulation/shipping for 7 weeks. So 5 days is just a drop in the bucket, just be patient.

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Dr. Balls

Dr. Balls

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

Fix the website.

Fix their TATs.

Not buy a company that creates a conflict of interest.

Get a handle on some of their SS facilitators.

 

Spending money to expand while alienating your customer base under the assumption that they will accept reductions in existing service quality is the American Way. :blahblah:

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greggy

greggy

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

Fix the website.

Fix their TATs.

Not buy a company that creates a conflict of interest.

Get a handle on some of their SS facilitators.

Pay the personal CAWs a decent wage. :facepalm:
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Maccai3

Maccai3

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

Fix the website.

Fix their TATs.

Not buy a company that creates a conflict of interest.

Get a handle on some of their SS facilitators.

Pay the personal CAWs a decent wage. :facepalm:

 

pay them per book

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mschmidt

mschmidt

Posted
Posted
Hmm, Well am I to believe that once the grading is done that the turn around business days stop? And maybe post some info so that the people waiting 5 months don't have to call for that info just to find out whats going on. How's that?

 

Turnaround times are from when the books have been received till they have been shipped out. Which means that it'll take longer to go from graded to shipped for books in the slower, cheaper submission tiers than it does for books in the faster, more expensive tiers - hence my inability to give you a set number of days.

 

What info are you having trouble finding? Current turnaround times are here and CGC did a post saying they were trying to fix the issue with the grades not showing up here.

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lhcomics

lhcomics

Posted
Posted
There's no set formula - it all depends on the submission tier and how backlogged CGC is.

 

From what I can tell CGC is working on fixing the issue with the grades not showing up online - what more do you want them to do?

 

I was told it's about 2 weeks after grading that my books would ship. (Graded 11/27, shipping next week, Dec 12) Then, certified mail via USPS during the holidays will probably put my books in-hand on/about December 30th, I would guess.

 

CGC is postponing any shipping until after 12/21 to see if the Mayans were correct. It's the Mayans fault CGC is behind.

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LWM492

LWM492

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Two weeks AFTER grading???? As Frank Barone would say...HOLY !!!. I find this unacceptable but I guess when you have a monopoly you can do whatever you want. Guess we are all suckers and if we accept the treatment, we deserve what we get.

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Boozad

Boozad

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Two weeks AFTER grading???? As Frank Barone would say...HOLY !!!. I find this unacceptable but I guess when you have a monopoly you can do whatever you want. Guess we are all suckers and if we accept the treatment, we deserve what we get.

 

I presume that after grading they have to be encapsulated, go through quality control, be double checked against invoices or whatever and then packed. It's not as if the times aren't on the website. What's unacceptable about it?

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Dr. Balls

Dr. Balls

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I find this unacceptable but I guess when you have a monopoly you can do whatever you want. Guess we are all suckers and if we accept the treatment, we deserve what we get.

 

The longer I'm on these boards, the more I realize that being part of this hobby means throwing the word "unacceptable" out of your personal dictionary.

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Jeffro.

Jeffro.

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I find this unacceptable but I guess when you have a monopoly you can do whatever you want. Guess we are all suckers and if we accept the treatment, we deserve what we get.

 

The longer I'm on these boards, the more I realize that being part of this hobby means throwing the word "unacceptable" out of your personal dictionary.

 

Let's use this instead

 

inconceivable-1.jpg

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joeypost

joeypost

Posted
Posted
Hmm, Well am I to believe that once the grading is done that the turn around business days stop? And maybe post some info so that the people waiting 5 months don't have to call for that info just to find out whats going on. How's that?

 

Turnaround times are from when the books have been received till they have been shipped out. Which means that it'll take longer to go from graded to shipped for books in the slower, cheaper submission tiers than it does for books in the faster, more expensive tiers - hence my inability to give you a set number of days.

 

What info are you having trouble finding? Current turnaround times are here and CGC did a post saying they were trying to fix the issue with the grades not showing up here.

 

Not to be argumentative here Mike, but what would you expect to be a "reasonable" time to fix a problem that impacts EVERY dealer account you have? CGC makes money off of dealers and collectors. Dealers and collectors make money off of CGC books. When a customer who submits under your account asks what his grades are after the books have been graded (over a week now) what do you do?

 

A- Take time out of your busy schedule to call and ask for the PDF to be emailed to you. Now the CGC employee has to dig it up and complie an email.

B- Give the customer the invoice numbers and have them call CGC wasting their time and the time of the CGC employee who has to pull up the information and compile an email.

C- Put pressure on IT to get it fixed.

 

 

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