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My First Negative Feedback on eBay.

Started by Gem_Mint,

74 posts in this topic

Gem_Mint

Gem_Mint

Posted
Posted

Hey all,

 

I'd like to share this experience with the board.

 

I put up a listing for a trade paper back of Angela from the Spawn comics.

 

Here is a link to this listing: http://www.ebay.com/itm/181381115694?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649

 

As you can see, the book was listed for a $.99 auction + Shipping and described as NM. I mean, look at it. I'm not a profession grader or anything, but it looked new to me.

 

Angela1.jpgAngela2.jpg

 

Anyway, somebody purchases it, or rather, selects buy it now. I say that because days go by without payment. It's some noob with 0 feedback, so I use the 2nd chance offer and the guy buys it for $7. I mail it out and think nothing of it.

 

Then I get this email and an open case:

 

"This comic is listed as "near mint". For reference, this is what "near mint" means": http://comicbooks.about.com/od/glossary/g/nearmint.htm The comic you sent me is warped, has creases on page corners, and has creases and dings on the cover and spine. (this would be described as "fine" - http://comicbooks.about.com/od/glossary/g/fine.htm) The amount of damage and imperfections could not have happened in shipping. I expect a "near mint" copy of the comic shipped to me, as that is what I paid for. Upon receipt of a "near mint" copy, I will send the "fine" copy back to you. Thank you."

 

OK, whatever... I offered to refund the money once I receive the book back.

Refund information:

You need to issue a refund of $11.00 through PayPal when the item is delivered.

 

Then I get this response:

 

"I am going to assume you didn't read what I wrote the first time, so I will send it again. "This comic is listed as "near mint". For reference, this is what "near mint" means": http://comicbooks.about.com/od/glossary/g/nearmint.htm The comic you sent me is warped, has creases on page corners, and has creases and dings on the cover and spine. (this would be described as "fine" - http://comicbooks.about.com/od/glossary/g/fine.htm) The amount of damage and imperfections could not have happened in shipping. I expect a "near mint" copy of the comic shipped to me, as that is what I paid for. Upon receipt of a "near mint" copy, I will send the "fine" copy back to you. Thank you." Read that last bit again. "I expect a 'near mint' copy of the comic shipped to me, as that is what I paid for. Upon receipt of a "near mint" copy, I will send the "fine" copy back to you. Thank you." "

 

Whoa...so I reply:

 

Your message to the buyer:

"I don't have any other copies of this book. I remember that book being in excellent condition. But, if you claim it is not, I would be happy to provide you with a full refund upon return of the book. Not sure what else I can do."

 

The "buyer's" response:

"I repeat, your listing has the item as "near mint". The item you sent me was "fine". Send me the item you advertised and then I will return the originally sent item. I do not want a refund, I want what I paid for. I want what was advertised in your listing. "

 

Since he wants to be an hole, I reply:

"Sir, I can't send you something I don't have. In my opinion, the book is near mint. Your opinion is that it's not. Let's agree to disagree. It's a $7 trade paperback. Do you think I had malicious intent to rob you of $7? Give me a break."

 

So then he escalates the case and eBay gives him a refund and he keeps the book. I get negative feeback.

 

This is what the negative feeback says: Listed as "near mint"; isn't. Seller refused to send NM copy when contacted.

 

What a nut!

 

Please block jkwmullin

 

 

 

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Doohickamabob

Doohickamabob

Posted
Posted

Incidentally, are those white marks at the top of the book's spine area part of the design, or are they some sort of light wear?

 

If that's wear, that would be enough to warrant avoiding any description of NM.

 

The buyer is still obnoxious though.

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Forbush-Man

Forbush-Man

Posted
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Call eBay and explain your side of the story, they'll probably remove your negative afterward. Then take around $60-$100 bucks to an Office Supply store and buy a scanner. A lot could be avoided with clear scans of items.

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slym2none

slym2none

Posted
Posted
I don't understand... he refused to return the book, yet ebay still sided with him? How is that possible?

 

Yeah, this guy wanted to keep the "Fine" copy and wanted another NM copy on top of that. Unless there is something we aren't being told (not an accusation) then this stinks to high heaven on eBay's part.

 

If I were DoveCity, I'd call again, and even a third time if necessary.

 

 

 

-slym

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CODLIVE

CODLIVE

Posted
Posted
I don't understand... he refused to return the book, yet ebay still sided with him? How is that possible?

 

That's right! Ebay will let the buyer keep the item and will refund the money directly out of your Paypal account, If you don't have the money in your Paypal account, It will come out of your bank account, If you don't have the money in your bank account you will receive an overdraft charge.... Happened to a friend of mine. The customer is right 95% of the time in Ebay's eyes, That's why so many people on here hate on it.

 

 

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Gem_Mint

Gem_Mint

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Posted

lol, ok so I'm not crazy.

 

I have since only listed scanned books and let the buyer judge the grade.

 

But who puts stock in a graded tpb? I could see if it was vengeance of bane or had some signifigance.

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Forbush-Man

Forbush-Man

Posted
Posted
Call eBay and explain your side of the story, they'll probably remove your negative afterward. Then take around $60-$100 bucks to an Office Supply store and buy a scanner. A lot could be avoided with clear scans of items.

 

Not always :gossip:

 

 

 

:tonofbricks:

 

Your's was all your fault. :baiting:

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InvstmntComcSuply

InvstmntComcSuply

Posted
Posted
I don't understand... he refused to return the book, yet ebay still sided with him? How is that possible?

 

That's right! Ebay will let the buyer keep the item and will refund the money directly out of your Paypal account, If you don't have the money in your Paypal account, It will come out of your bank account, If you don't have the money in your bank account you will receive an overdraft charge.... Happened to a friend of mine. The customer is right 95% of the time in Ebay's eyes, That's why so many people on here hate on it.

 

 

My understanding was, that if they let the buyer keep the item, they can not take the money out of the sellers account. Unless item was counterfeit.

 

My guess, in this case, is that they refunded the buyer and also let the seller keep the money. If they pulled the money from the seller, seller needs to complain until he gets the money back, as he offered a refund upon return.

 

Feedback will stand. Buyers can demand you send them a dancing elephant, because that is what they "thought" they should get. Of course you are not going to send your prized dancing elephant, just like you should not send them a replacement book, until they ship back the original. Be that as it may, the negative feedback about the dancing elephant will also stand.

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