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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,172 posts in this topic

William-James88

William-James88

Posted
Posted
On 2/28/2022 at 5:53 PM, Devin Colman said:

Okay I wasn't gonna complain again, but I know my fellow canuck is as invested in this situation as I am so here's the short, full story of my experience with QC/customer service.

Got a slab, had a small chip with large newton rings on the front cover, signed 5x detective comics 1000. 

Emailed CGC, they said it qualified for a free reholder and sent me the directions on how to do it. Couple weeks later they get me a shipping label. At this point I'm questioning what took so long, but happy to be getting it reholdered.

While being reholdered I got an email. Book got damaged when being taken out, will be 9.6 now, sorry for the inconvenience, here's a $50 credit. Really nice considering they assume 0 liability for this stuff.

On a second look, it'll be a 9.4, here's another $50 credit. That one hurt the soul, but oh well I'll use the credit on my next submission.

Next order goes out and wow, charged the full amount with no invoice sent. I called accounting and they said sorry about that, but we only see a $50 credit so that's all I can refund you for. Dude on the phone was very helpful, but his hands were tied because the only credit there was $50.

So now I have to call customer service tomorrow to figure out where the other $50 is and then I can follow up with accounting AGAIN to get that refunded.

Sorry, rant over. Thanks for reading. 

You wrote this in such a calm and cool manner, I would be livid. 

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Devin Colman

Devin Colman

Posted
Posted
On 3/2/2022 at 1:49 AM, William-James88 said:

You wrote this in such a calm and cool manner, I would be livid. 

Thanks man I'm really trying not to lose it on the customer service representatives who keep getting me halfway closer to a solution. 

To keep the story going Darren (who originally offered me the $50 +$50 credits) got in contact with Marcus (who I spoke with last night) so they can get the credit sorted, don't know why it's taken longer than a couple hours, let alone a day. Then I'll let Martinez (accounting) know the credit is there so he can refund it for me. THEN I'll cancel my account and wait for this last submission.

Serious to god if I was billing CGC hourly for how long it's been to figure out this newton rings/credit/damage/invoice error they'd barely be paying me minimum wage with this credit. 

Rant over, I'll be back with the conclusion.

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Tec-Tac-Toe

Tec-Tac-Toe

Posted
Posted
On 3/2/2022 at 9:37 PM, Iceman399 said:

@greggy here's a few more highlights from the submission.

Hair in case

Sweater fluff in sonic weld

Shards of plastic

Cardboard in innerwell

20220302_213234.jpg

20220302_213304.jpg

20220302_213329.jpg

20220302_213414.jpg

20220302_213520.jpg

20220302_213559.jpg

These and the endless other "discrepancies" should perhaps be on display at Ripley's Believe It or Not!

Believe It!

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Gaard

Gaard

Posted
Posted
On 3/2/2022 at 9:37 PM, Iceman399 said:

@greggy here's a few more highlights from the submission.

Hair in case

Sweater fluff in sonic weld

Shards of plastic

Cardboard in innerwell

20220302_213234.jpg

20220302_213304.jpg

20220302_213329.jpg

20220302_213414.jpg

20220302_213520.jpg

20220302_213559.jpg

I'm sorry, but this just isn't possible.You must've rigged all of this. This is what @CGC Mikeposted (remember, he's just the messenger)...

"Here is what I posted on December 9th

Hello comic book collectors, 

We at CGC want to let you know that we have seen your comments, and the concerns that you have shared on this thread have been taken to the highest level of our company. CGC takes quality control very seriously and we have been taking steps to identify and correct the root causes of the issues you’ve identified here. We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people, including QC specialists and operations managers, as well as improve our processes. CGC is fully focused on maintaining – and enhancing – the quality of the services that we provide. 

Thank you for bringing these issues to our attention. We will attempt to contact those who have posted about a quality control issue so that we can fix it. If anyone ever experiences an issue with quality control or anything else, please do not hesitate to reach out to our dedicated customer service team at 877-662-6642 or service@cgccomics.com."

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Sigur Ros

Sigur Ros

Posted
Posted
On 3/3/2022 at 4:27 AM, Gaard said:

We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people...

...to grade Pokemon cards, VHS tapes, and soon rocks.

On 3/3/2022 at 4:27 AM, Gaard said:

which has enabled us to hire more people, including QC specialists

Oh they may be special... but they aren't specialists.

 

FYI, this thread should be required reading for everyone in the building.

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onlyweaknesskryptonite

onlyweaknesskryptonite

Posted
Posted
On 3/3/2022 at 5:05 PM, Sigur Ros said:

FYI, this thread should be required reading for everyone in the building.

giphy-8.gif.b99c647a58cd43af778862566cb6eae3.gif

Although at this point I believe they have all been watching it with an office pool running to see whos job ends up posting here next. 

 

Who had Johnnys sweater fluff in sonic weld?

:flipbait:

I only jest since they obviously are only interested in adding generic "we are working on it statements" and not hard deadlines/fixes that have been put in place to fix the isses.

The cash cow keeps producing milk, they don't care if it is spoiled, as long as the customers keep buying it. 

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jcjames

jcjames

Posted
Posted
On 2/28/2022 at 3:53 PM, Devin Colman said:

Okay I wasn't gonna complain again, but I know my fellow canuck is as invested in this situation as I am so here's the short, full story of my experience with QC/customer service.

Got a slab, had a small chip with large newton rings on the front cover, signed 5x detective comics 1000. 

Emailed CGC, they said it qualified for a free reholder and sent me the directions on how to do it. Couple weeks later they get me a shipping label. At this point I'm questioning what took so long, but happy to be getting it reholdered.

While being reholdered I got an email. Book got damaged when being taken out, will be 9.6 now, sorry for the inconvenience, here's a $50 credit. Really nice considering they assume 0 liability for this stuff.

On a second look, it'll be a 9.4, here's another $50 credit. That one hurt the soul, but oh well I'll use the credit on my next submission.

Next order goes out and wow, charged the full amount with no invoice sent. I called accounting and they said sorry about that, but we only see a $50 credit so that's all I can refund you for. Dude on the phone was very helpful, but his hands were tied because the only credit there was $50.

So now I have to call customer service tomorrow to figure out where the other $50 is and then I can follow up with accounting AGAIN to get that refunded.

Sorry, rant over. Thanks for reading. 

That's horrible!!

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jcjames

jcjames

Posted
Posted
On 3/2/2022 at 7:37 PM, Iceman399 said:

@greggy here's a few more highlights from the submission.

Hair in case

Sweater fluff in sonic weld

Shards of plastic

Cardboard in innerwell

20220302_213234.jpg

20220302_213304.jpg

20220302_213329.jpg

20220302_213414.jpg

20220302_213520.jpg

20220302_213559.jpg

I posted this in a different thread, but it applies better here...

Sometimes it seems like CGC grading books is like Rickey Gervais hosting the Golden Globes:

200w.gif.1d44d50978aff294bb70df20798e56cd.gif

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BlowUpTheMoon

BlowUpTheMoon

Posted
Posted
On 3/5/2022 at 9:19 PM, jcjames said:

But why are there no notations of writer, artists or that it's a 2nd print???

Good question.  I just grabbed those images from Facebook.  I looked at copy I found on eBay and it does have the notations. 

1.jpg.51282df7e76dfbb0786fa935520bb0d2.jpg

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MetalPSI

MetalPSI

Posted
Posted

Got a feeling this is self promotion to get more people grading.

Hell, you give gift grades for a bit, the morans on ebay who proclaim people are putting 9.2 books in 9.8 cases, start subbing, then get indignant when the other morans start claiming the same thing

Meanwhile all grading companies rake in profit. 

Once they make enough to justify what they spent on expansion, grading will tighten considerably and people start paying for "quality" once again.

Rinse, repeat, fleece the community 

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