Where in the world was the Quality Control at CGC??? 43 43

[manetteska]

On 8/14/2023 at 11:06 PM, circuitryusa said:

I'm back with 3 subs after an 8 month hiatus for them to finally yield to me they lost 3 of my books, and get my credits.

 

To clarify, did CGC give you credits for the grading of the lost books, or credits for the cost (FMV) of the lost books?

[BigLeagueCHEW]

On 8/14/2023 at 4:12 PM, wombat said:

Customers: You seem to miss applying credits all the time. What are you doing to fix the problem?

CGC: Blinks rapidly .

Customers: It seems to be a recurring problem. Why can't you fix it?

CGC: Visible confusion. 

Customers: Seriously, can you fix this?

CGC: Incoherent murmuring. 

Customers: I GIVE UP

CGC: We know. 

Customers: Should we email you and you can advise us of said credit.

CGC: Give us a call (no paper trail)

Months go by, Customer: Calls CGC looking to apply credit.

CGC: What credit was given to you?

[circuitryusa]

On 8/15/2023 at 7:33 AM, manetteska said:

To clarify, did CGC give you credits for the grading of the lost books, or credits for the cost (FMV) of the lost books?

All three! (CCS fees, CGC fees, plus FMV).

But it took 8 months of back and forth and non-stop "we'll have our verification team look into it and get back to you"... heard that line about 5-6x in the same thread.

They tried to give me the FMV of the books they swapped in for mine that I sent back to them (and not my original FMV I put on the form). Even that was an annoyance.. it really does take persistence and good records to ensure if things go sideways, you have the ammo to get what is promised.

Now, I take photos of EVERY BOOK (many boardie's have suggested it, and it's true... do it...), even my run-of-the-mill moderns with lower FMVs. Sure it adds a few minutes of my time, but it saves hours later on if issues crop-up.

On one of my other book swaps from an unrelated submission to this one I had no photo proof (one of my earlier subs just before the big pile up of 2021-22 when things switched overnight to 10+month TATs), so they said "sorry, can't do anything about it..." so I was out my $25 raw FMV plus CCS/CGC fees... so if anything, with my moderns I submit it's not even so much about "protecting" the $10-20 raw book now, but about trying to recoup the CCS/CGC costs if/when there are mistakes.

.. live and learn...

[manetteska]

On 8/15/2023 at 11:37 AM, circuitryusa said:

On 8/15/2023 at 9:33 AM, manetteska said:

To clarify, did CGC give you credits for the grading of the lost books, or credits for the cost (FMV) of the lost books?

All three! (CCS fees, CGC fees, plus FMV).

But it took 8 months of back and forth and non-stop "we'll have our verification team look into it and get back to you"... heard that line about 5-6x in the same thread.

They tried to give me the FMV of the books they swapped in for mine that I sent back to them (and not my original FMV I put on the form). Even that was an annoyance.. it really does take persistence and good records to ensure if things go sideways, you have the ammo to get what is promised.

Now, I take photos of EVERY BOOK (many boardie's have suggested it, and it's true... do it...), even my run-of-the-mill moderns with lower FMVs. Sure it adds a few minutes of my time, but it saves hours later on if issues crop-up.

On one of my other book swaps from an unrelated submission to this one I had no photo proof (one of my earlier subs just before the big pile up of 2021-22 when things switched overnight to 10+month TATs), so they said "sorry, can't do anything about it..." so I was out my $25 raw FMV plus CCS/CGC fees... so if anything, with my moderns I submit it's not even so much about "protecting" the $10-20 raw book now, but about trying to recoup the CCS/CGC costs if/when there are mistakes.

.. live and learn...

So you were given credit, not actual money, for the FMV of books they lost?

I'm hoping these were new, off-the-shelf moderns, or you were given a choice, as being out $1000 of books and receiving $1000 of credit is not the same.

[circuitryusa]

On 8/15/2023 at 11:10 AM, manetteska said:

So you were given credit, not actual money, for the FMV of books they lost?

I'm hoping these were new, off-the-shelf moderns, or you were given a choice, as being out $1000 of books and receiving $1000 of credit is not the same.

They were willing to give me a check... but I had a backlog of books I wanted to submit, so I opted for the easier route of the credit (so I thought).

That being said, the email to CS was already resolved today and they are going to credit my invoice with the credit now and I should see the charge back in the next few days. Some new rep that responded to me (Julia) was very nice and knew exactly how to get the issue resolved. I gotta give credit to their CS dept.. every time I have emailed them over the last couple years, even if I showed frustration (or mild bitterness), they always handle the issues calmly and professionally... even if they are not always accurate, they are willing to fix it when I correct them.

To me, it's all part of this system. 

Check your stuff, log your info, keep records, and be willing to contact them. That is the cost of doing business with them right now, so I tacitly accept that extra burden every time I submit. Sucks, sure... but I'd rather send my books to FL than to TX 

[BlowUpTheMoon]

Not a 95 cent Canadian price variant.

[jcjames]

On 8/15/2023 at 6:48 AM, Stefan_W said:

As a quick update, I did call and I think it was straightened out. The service rep was helpful as always. She told me the computer program that is used to generate these charges does miss credits a lot (she said most of the time) and you can just call in to have the credit amount put back onto your card which is what I did. 

Good that you got it straightened out.

Funny how that computer glitch always comes out in their favor, yet the glitch persists. 

Wonder how fast they'd fix that glitch if they were double-crediting customers instead. 

[Le Chat Noir]

Had a more amusing one... They managed to give the same comic both blue/green labels. Both were blue prior to this ME, on 2nd ME.

Sketch cover came back with some dirt/newtons too.

Edited August 17, 2023 by Le Chat Noir

[SpineTic]

On 8/16/2023 at 8:22 PM, BlowUpTheMoon said:

Not a 95 cent Canadian price variant.

[ADAMANTIUM]

@CGC Mike Does anyone know why there is an "extra line" under my notes that "doesn't have all the same info?" for my 9.2? just it was signed AND sketched by both Campbell and Eastman but on different dates

If I sent this in would it cause a problem with pure yellow label? It is not on my 4.5 so was curious 

 

Edited August 17, 2023 by ADAMANTIUM

[StillOnly25Cents]

for those who may not have seen  ....

 

[CGC Mike]

On 8/17/2023 at 9:47 AM, ADAMANTIUM said:

@CGC Mike Does anyone know why there is an "extra line" under my notes that "doesn't have all the same info?"

I am not sure.  Seems it is not showing any incorrect info, I would not be concerned.  

[ADAMANTIUM]

On 8/17/2023 at 11:12 AM, CGC Mike said:

I am not sure.  Seems it is not showing any incorrect info, I would not be concerned.  

Thanks! Appreciated  

[oakman29]

On 8/13/2023 at 9:48 PM, jimjum12 said:

Most outfits that do mass production do QC on sample lots, not on every single unit made. I would venture that the problem here is in the procedures and the training. If the process is on point and the employees are engaged, the failures should be minimal. I would imagine, in CGC's efforts to shorten TAT's, they have cut too many corners, unrealistic expectations, Overtime overload, etc. Once employee morale plummets, the quality dovetails. GOD BLESS... 

-jimbo(a friend of jesus)

This isn't a pallet of dish soap. Every book needs quality attention. Just another thing in my life that's been tainted by insufficiently_thoughtful_persons.

[Gonzimodo]

On 8/17/2023 at 6:13 PM, oakman29 said:

This isn't a pallet of dish soap. Every book needs quality attention. Just another thing in my life that's been tainted by insufficiently_thoughtful_persons.

You just hit the nail on the head.  Checking random samples is reasonable and sufficient quality control for mass produced manufactured products, as the products coming off the line are essentially identical.  You just need to check one every now and then to be sure the equipment/process is functioning properly so you can correct any problems immediately.

With CGC, each graded comic is unique, with its own distinct label identifying it, so random sampling really isn't sufficient.  CGC apparently agrees:

"A Quality Control specialist inspects the collectible, CGC label and CGC holder.  All of the certification details are reviewed for accuracy and the holder is checked for any defects or contaminants."

CGC clearly is not providing the service it claims it is for what you are paying them.

Edited August 18, 2023 by Gonzimodo
Typo

[Gaard]

On 8/18/2023 at 10:15 AM, Gonzimodo said:

You just hit the nail on the head.  Checking random samples is reasonable and sufficient quality control for mass produced manufactured products, as the products coming off the line are essentially identical.  You just need to check one every now and then to be sure the equipment/process is functioning properly so you can correct any problems immediately.

With CGC, each graded comic is unique, with its own distinct label identifying it, so random sampling really isn't sufficient.  CGC apparently agrees:

"A Quality Control specialist inspects the collectible, CGC label and CGC holder.  All of the certification details are reviewed for accuracy and the holder is checked for any defects or contaminants."

CGC clearly is not providing the service it claims it is for what you are paying them.

 

It's so obvious that CGC is lying when they say each slab is inspected, or their QC people are inept. Both are correctable ... especially when you have years to do it. Unfortunately, it is also obvious that CGC chooses not to correct it.

 

[oakman29]

On 8/18/2023 at 12:53 PM, Gaard said:

It's so obvious that CGC is lying when they say each slab is inspected, or their QC people are inept. Both are correctable ... especially when you have years to do it. Unfortunately, it is also obvious that CGC chooses not to correct it.

 

If it's not cost effective,  they won't do it. Unfortunately every book should be considered a one off collectable. Hence they should be treated as such.

[bc]

Ran a quick query on CGCDATA.COM for all books that were added to the census in the past week (8/8/23 to 8/15/23)

http://cgcdata.com/cgc/search/desc/no/label/all/orderby/year/variants/yes/census/230815/censusprior/230808/

If I'm reading this correctly, CGC slabbed a total of 28,472 books in a week or about 5,700 per day (given a 5 day work week) or about 4,100 for a 7 day work week.

If it's a normal 8 hour, 5 day a week operation, that is about 12 books per minute or one every 5 seconds.

-bc

[ADAMANTIUM]

On 8/18/2023 at 7:01 PM, bc said:

Ran a quick query on CGCDATA.COM for all books that were added to the census in the past week (8/8/23 to 8/15/23)

http://cgcdata.com/cgc/search/desc/no/label/all/orderby/year/variants/yes/census/230815/censusprior/230808/

If I'm reading this correctly, CGC slabbed a total of 28,472 books in a week or about 5,700 per day (given a 5 day work week) or about 4,100 for a 7 day work week.

If it's a normal 8 hour, 5 day a week operation, that is about 12 books per minute or one every 5 seconds.

-bc

Interesting 

And happy b-day!!

[bc]

On 8/18/2023 at 8:05 PM, ADAMANTIUM said:

Interesting 

And happy b-day!!

This software must be using UTC, it's still 8/18 at 8:07pm here.

Don't make me older than I am

-bc