Charged higher than order confirmation! 1 1

[Jun Chong Tan]

During my submission in April, an order confirmation was sent and it was indicated clearly that the subtotal was $1445. (50x Standard with subgrades)

However, when my credit card was charged. $1580 was charged instead. Others is showing as $450 instead of $315 (indicated in order confirmation).

Am I the only one that is experiencing this?

[PaulS.]

Hello,

It is likely the shipping charge.

 

Thank you,

Paul

[Jun Chong Tan]

Hi Paul,

I have been charged by FedEx separately.

So I don’t think it is the shipping charge.

[Nathan Robins]

When they changed their prices in April a few of us noticed that while we were charged the old rates for grading, the sub-grades fee was the new price not the old one. Get them to send you an account statement and check what they charged you for Sub-grades

[Yeahiwasder4dat]

On 9/10/2021 at 2:46 AM, Nathan Robins said:

When they changed their prices in April a few of us noticed that while we were charged the old rates for grading, the sub-grades fee was the new price not the old one. Get them to send you an account statement and check what they charged you for Sub-grades

This. Last sub I paid for I want to say they tried to charge me double on subs to match current price instead of what it was at time of submission. May not be the issue in this case but I would definitely take a second look at it.

[Oreos]

On 9/10/2021 at 5:09 AM, Yeahiwasder4dat said:

This. Last sub I paid for I want to say they tried to charge me double on subs to match current price instead of what it was at time of submission. May not be the issue in this case but I would definitely take a second look at it.

Did you call customer support to get it fixed? How were they with it? No issues?

[Yeahiwasder4dat]

On 9/10/2021 at 9:45 AM, Oreos said:

Did you call customer support to get it fixed? How were they with it? No issues?

Yeah they Corrected the amount and didn't hassle me

[Ron Churches]

On 9/10/2021 at 12:16 PM, Yeahiwasder4dat said:

Yeah they Corrected the amount and didn't hassle me

I called today over a billing issue and the lady was very helpful and everything resolved immediately. I think they do a decent job in general, though certainly not perfect.

[Jun Chong Tan]

Thanks all!

Yeah the amount makes sense if they are charging my the new rates for subgrades!

I have sent an email to them on this issue but they haven’t responded. Guess I will need to give them a call. At least I’m glad to know that they will resolve it without any hassle.

 

 

[PaulS.]

On 9/10/2021 at 10:18 PM, Jun Chong Tan said:

Thanks all!

Yeah the amount makes sense if they are charging my the new rates for subgrades!

I have sent an email to them on this issue but they haven’t responded. Guess I will need to give them a call. At least I’m glad to know that they will resolve it without any hassle.

 

 

I'm sorry that it seems this was an issue with billing. I do suggest you call in, they will be happy to assist. 

 

Paul