Jun Chong Tan Posted September 9, 2021 Share Posted September 9, 2021 During my submission in April, an order confirmation was sent and it was indicated clearly that the subtotal was $1445. (50x Standard with subgrades) However, when my credit card was charged. $1580 was charged instead. Others is showing as $450 instead of $315 (indicated in order confirmation). Am I the only one that is experiencing this? Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted September 9, 2021 Administrator Share Posted September 9, 2021 Hello, It is likely the shipping charge. Thank you, Paul Link to comment Share on other sites More sharing options...
Jun Chong Tan Posted September 9, 2021 Author Share Posted September 9, 2021 Hi Paul, I have been charged by FedEx separately. So I don’t think it is the shipping charge. Link to comment Share on other sites More sharing options...
Nathan Robins Posted September 10, 2021 Share Posted September 10, 2021 When they changed their prices in April a few of us noticed that while we were charged the old rates for grading, the sub-grades fee was the new price not the old one. Get them to send you an account statement and check what they charged you for Sub-grades Link to comment Share on other sites More sharing options...
Yeahiwasder4dat Posted September 10, 2021 Share Posted September 10, 2021 On 9/10/2021 at 2:46 AM, Nathan Robins said: When they changed their prices in April a few of us noticed that while we were charged the old rates for grading, the sub-grades fee was the new price not the old one. Get them to send you an account statement and check what they charged you for Sub-grades This. Last sub I paid for I want to say they tried to charge me double on subs to match current price instead of what it was at time of submission. May not be the issue in this case but I would definitely take a second look at it. Link to comment Share on other sites More sharing options...
Oreos Posted September 10, 2021 Share Posted September 10, 2021 On 9/10/2021 at 5:09 AM, Yeahiwasder4dat said: This. Last sub I paid for I want to say they tried to charge me double on subs to match current price instead of what it was at time of submission. May not be the issue in this case but I would definitely take a second look at it. Did you call customer support to get it fixed? How were they with it? No issues? Link to comment Share on other sites More sharing options...
Yeahiwasder4dat Posted September 10, 2021 Share Posted September 10, 2021 On 9/10/2021 at 9:45 AM, Oreos said: Did you call customer support to get it fixed? How were they with it? No issues? Yeah they Corrected the amount and didn't hassle me PaulS. 1 Link to comment Share on other sites More sharing options...
Ron Churches Posted September 10, 2021 Share Posted September 10, 2021 On 9/10/2021 at 12:16 PM, Yeahiwasder4dat said: Yeah they Corrected the amount and didn't hassle me I called today over a billing issue and the lady was very helpful and everything resolved immediately. I think they do a decent job in general, though certainly not perfect. PaulS. and Simon Johansson 2 Link to comment Share on other sites More sharing options...
Jun Chong Tan Posted September 11, 2021 Author Share Posted September 11, 2021 Thanks all! Yeah the amount makes sense if they are charging my the new rates for subgrades! I have sent an email to them on this issue but they haven’t responded. Guess I will need to give them a call. At least I’m glad to know that they will resolve it without any hassle. Link to comment Share on other sites More sharing options...
Administrator PaulS. Posted September 17, 2021 Administrator Share Posted September 17, 2021 On 9/10/2021 at 10:18 PM, Jun Chong Tan said: Thanks all! Yeah the amount makes sense if they are charging my the new rates for subgrades! I have sent an email to them on this issue but they haven’t responded. Guess I will need to give them a call. At least I’m glad to know that they will resolve it without any hassle. I'm sorry that it seems this was an issue with billing. I do suggest you call in, they will be happy to assist. Paul Link to comment Share on other sites More sharing options...
