All Clear! Really? 5 5

[toro]

https://www.cgccomics.com/news/article/9608/comics-eliminates-backlog/?fbclid=IwAR3v_hYonki-uGiXCy2dmyqMIXN3r-Gg42EhAXaO12DbZeAs6yEXfCXFATc

 

CGC Eliminates Package Backlog for Comics

Posted on 11/15/2021

A comprehensive effort to increase capacity and improve workflow has enabled CGC to catch up on the backlog of submitted comics that were waiting to be opened.

Certified Guaranty Company® (CGC®) is excited to announce that it has caught up on the backlog of submitted comics that were waiting to be opened. This important accomplishment follows a comprehensive effort that included acquiring additional square footage, working thousands of hours of overtime, hiring more people and engaging operational efficiency consultants.

CGC is the definitive leader in comic book certification worldwide and has experienced extraordinary demand in this booming collectibles market. Comic book collecting continues to reach new heights as demonstrated by the five CGC-certified comics that have sold for more than $1 million so far in 2021. This incredible growth has resulted in submissions to CGC increasing at an extremely rapid pace — faster than CGC could hire or acquire space.

Now, every package has been opened, and submitters have full visibility into the status of their submissions through the online CGC Submission Tracking tool. To view the current status of a submission, sign into your account at CGCcomics.com and select “Submission Tracking” under “Submit.”

 

To eliminate the package backlog, CGC took a multipronged approach that included acquiring an additional 25,000 square feet of space to develop and implement an optimized CGC workflow. The Certified Collectibles Group, of which CGC is part, now occupies more than 108,000 square feet in the Sarasota, Florida, area.

Importantly, CGC has also taken a number of steps to ensure an adequate supply of holder parts while many companies struggle with supply chain disruptions. This includes investments in additional holder production capabilities and paying premiums for expedited shipments.

With CGC’s optimized workflow, submissions now travel a shorter distance around CGC’s facility, with fewer transfers between rooms and minimized unboxing and reboxing. These improvements have resulted in less handling, more communication between team members and greater accountability for quality. Over the next few months, these efforts are also expected to lead to faster turnaround times.

Some customers have noticed that select submissions have been completed faster than CGC’s posted turnaround times. These submissions were put through the optimized workflow and, by December 2021, all operations will have fully transitioned to the optimized workflow. CGC apologizes that some submissions were completed faster than others received at earlier dates during the rollout of this optimized workflow. Our intent is to complete submissions on a first-in, first-out basis within each grading tier, and every effort will be made to do so going forward. Fast Track submissions will continue to be prioritized.

While expanding and enhancing its operations, CGC remains fully focused on maintaining the quality and integrity of our services. While significant headway has been made, a lot more work remains. CGC will continue to be as transparent as possible with regards to how long it is taking to process submissions and where submissions are at in the process.

“We are grateful for the support and patience of the thousands of submitters who have entrusted CGC with their comics,” comments Michael Browne, COO of the Certified Collectibles Group. “I am also appreciative of the efforts of our outstanding team, which continues to work tirelessly to eliminate all delays throughout our grading process.”

Clearing the package backlog is the first step to improving turnaround times, and CGC is confident that submissions will be completed significantly faster in the near future. Current turnaround times can be found on the CGC Services & Fees page.

Like CGC, Classic Collectible Services® (CCS®), the world’s leading comic book pressing, restoration and restoration removal company, is hiring and pursuing best-in-class operational strategies to increase production while improving quality. With this expansion, CCS will also be better equipped to grow and meet demand.

Edited November 16, 2021 by toro

[MetalPSI]

Great. Now teach your staff how to properly handle comics and you'll be on top of the world again

[Tnexus]

On 11/15/2021 at 8:14 PM, toro said:

With CGC’s optimized workflow, submissions now travel a shorter distance around CGC’s facility, with fewer transfers between rooms and minimized unboxing and reboxing. These improvements have resulted in less handling, more communication between team members and greater accountability for quality. Over the next few months, these efforts are also expected to lead to faster turnaround times.

Lol.

[innocuous]

An announcement that they opened the mail. Is this because everyone stopped paying online and only sent checks with their books?

[500Club]

In the back of the shipping and receiving facility:

In the ‘waiting for grading’ room:

 

 

[BigLeagueCHEW]

On 11/15/2021 at 8:14 PM, toro said:

https://www.cgccomics.com/news/article/9608/comics-eliminates-backlog/?fbclid=IwAR3v_hYonki-uGiXCy2dmyqMIXN3r-Gg42EhAXaO12DbZeAs6yEXfCXFATc

 

CGC Eliminates Package Backlog for Comics

Posted on 11/15/2021

A comprehensive effort to increase capacity and improve workflow has enabled CGC to catch up on the backlog of submitted comics that were waiting to be opened.

Certified Guaranty Company® (CGC®) is excited to announce that it has caught up on the backlog of submitted comics that were waiting to be opened. This important accomplishment follows a comprehensive effort that included acquiring additional square footage, working thousands of hours of overtime, hiring more people and engaging operational efficiency consultants.

CGC is the definitive leader in comic book certification worldwide and has experienced extraordinary demand in this booming collectibles market. Comic book collecting continues to reach new heights as demonstrated by the five CGC-certified comics that have sold for more than $1 million so far in 2021. This incredible growth has resulted in submissions to CGC increasing at an extremely rapid pace — faster than CGC could hire or acquire space.

Now, every package has been opened, and submitters have full visibility into the status of their submissions through the online CGC Submission Tracking tool. To view the current status of a submission, sign into your account at CGCcomics.com and select “Submission Tracking” under “Submit.”

 

To eliminate the package backlog, CGC took a multipronged approach that included acquiring an additional 25,000 square feet of space to develop and implement an optimized CGC workflow. The Certified Collectibles Group, of which CGC is part, now occupies more than 108,000 square feet in the Sarasota, Florida, area.

Importantly, CGC has also taken a number of steps to ensure an adequate supply of holder parts while many companies struggle with supply chain disruptions. This includes investments in additional holder production capabilities and paying premiums for expedited shipments.

With CGC’s optimized workflow, submissions now travel a shorter distance around CGC’s facility, with fewer transfers between rooms and minimized unboxing and reboxing. These improvements have resulted in less handling, more communication between team members and greater accountability for quality. Over the next few months, these efforts are also expected to lead to faster turnaround times.

Some customers have noticed that select submissions have been completed faster than CGC’s posted turnaround times. These submissions were put through the optimized workflow and, by December 2021, all operations will have fully transitioned to the optimized workflow. CGC apologizes that some submissions were completed faster than others received at earlier dates during the rollout of this optimized workflow. Our intent is to complete submissions on a first-in, first-out basis within each grading tier, and every effort will be made to do so going forward. Fast Track submissions will continue to be prioritized.

While expanding and enhancing its operations, CGC remains fully focused on maintaining the quality and integrity of our services. While significant headway has been made, a lot more work remains. CGC will continue to be as transparent as possible with regards to how long it is taking to process submissions and where submissions are at in the process.

“We are grateful for the support and patience of the thousands of submitters who have entrusted CGC with their comics,” comments Michael Browne, COO of the Certified Collectibles Group. “I am also appreciative of the efforts of our outstanding team, which continues to work tirelessly to eliminate all delays throughout our grading process.”

Clearing the package backlog is the first step to improving turnaround times, and CGC is confident that submissions will be completed significantly faster in the near future. Current turnaround times can be found on the CGC Services & Fees page.

Like CGC, Classic Collectible Services® (CCS®), the world’s leading comic book pressing, restoration and restoration removal company, is hiring and pursuing best-in-class operational strategies to increase production while improving quality. With this expansion, CCS will also be better equipped to grow and meet demand.

My decision to submit is BACKLOGGED and unCLEAR when I will submit again. I need to see improvements in QA and Encapsulation. 

[wombat]

It really is the worst flex ever. 

[Cat]

They've opened the packages. Do they think if they're not all open soon Santa won't visit them and bring them new presents? 

[oakman29]

I'm sorry CGC for your issues, as tough as they may seem. However you should have anticipated the issues in the first place. I love your message board, and the people who comprise it. 

I'm not a fan of your business practices. 

[comicginger1789]

On 11/16/2021 at 4:42 AM, oakman29 said:

I'm sorry CGC for your issues, as tough as they may seem. However you should have anticipated the issues in the first place. I love your message board, and the people who comprise it. 

I'm not a fan of your business practices. 

They should have anticipated that a worldwide pandemic would happen and that EVERYONE would start sending books in?

I'm not giving them an out by any mean but a lot of bigger companies got hit with shortages and delays...perhaps they could have started their expansion process a few months sooner but I really don't think a lot of people were predicting the comic book that this past year and a half had. 

At this point, I just want CGC to grade properly. With all the new hires, it seems there have been a lot of issues. Hoping that sorts itself out so that 2022 can be a year where they get back to normal wait times AND generally accurate and effective grading practices. 

[classicaaron]

funny how they think customers would be happy by just simply having their mail opened.  what difference does it make if the package is opened or not when either way it will just sit in processing for months.  let us know when thats caught up to a reasonable time frame.

[skypinkblu]

On 11/15/2021 at 11:14 PM, toro said:

https://www.cgccomics.com/news/article/9608/comics-eliminates-backlog/?fbclid=IwAR3v_hYonki-uGiXCy2dmyqMIXN3r-Gg42EhAXaO12DbZeAs6yEXfCXFATc

 

CGC Eliminates Package Backlog for Comics

Posted on 11/15/2021

A comprehensive effort to increase capacity and improve workflow has enabled CGC to catch up on the backlog of submitted comics that were waiting to be opened.

Certified Guaranty Company® (CGC®) is excited to announce that it has caught up on the backlog of submitted comics that were waiting to be opened. This important accomplishment follows a comprehensive effort that included acquiring additional square footage, working thousands of hours of overtime, hiring more people and engaging operational efficiency consultants.

CGC is the definitive leader in comic book certification worldwide and has experienced extraordinary demand in this booming collectibles market. Comic book collecting continues to reach new heights as demonstrated by the five CGC-certified comics that have sold for more than $1 million so far in 2021. This incredible growth has resulted in submissions to CGC increasing at an extremely rapid pace — faster than CGC could hire or acquire space.

Now, every package has been opened, and submitters have full visibility into the status of their submissions through the online CGC Submission Tracking tool. To view the current status of a submission, sign into your account at CGCcomics.com and select “Submission Tracking” under “Submit.”

 

To eliminate the package backlog, CGC took a multipronged approach that included acquiring an additional 25,000 square feet of space to develop and implement an optimized CGC workflow. The Certified Collectibles Group, of which CGC is part, now occupies more than 108,000 square feet in the Sarasota, Florida, area.

Importantly, CGC has also taken a number of steps to ensure an adequate supply of holder parts while many companies struggle with supply chain disruptions. This includes investments in additional holder production capabilities and paying premiums for expedited shipments.

With CGC’s optimized workflow, submissions now travel a shorter distance around CGC’s facility, with fewer transfers between rooms and minimized unboxing and reboxing. These improvements have resulted in less handling, more communication between team members and greater accountability for quality. Over the next few months, these efforts are also expected to lead to faster turnaround times.

Some customers have noticed that select submissions have been completed faster than CGC’s posted turnaround times. These submissions were put through the optimized workflow and, by December 2021, all operations will have fully transitioned to the optimized workflow. CGC apologizes that some submissions were completed faster than others received at earlier dates during the rollout of this optimized workflow. Our intent is to complete submissions on a first-in, first-out basis within each grading tier, and every effort will be made to do so going forward. Fast Track submissions will continue to be prioritized.

While expanding and enhancing its operations, CGC remains fully focused on maintaining the quality and integrity of our services. While significant headway has been made, a lot more work remains. CGC will continue to be as transparent as possible with regards to how long it is taking to process submissions and where submissions are at in the process.

“We are grateful for the support and patience of the thousands of submitters who have entrusted CGC with their comics,” comments Michael Browne, COO of the Certified Collectibles Group. “I am also appreciative of the efforts of our outstanding team, which continues to work tirelessly to eliminate all delays throughout our grading process.”

Clearing the package backlog is the first step to improving turnaround times, and CGC is confident that submissions will be completed significantly faster in the near future. Current turnaround times can be found on the CGC Services & Fees page.

Like CGC, Classic Collectible Services® (CCS®), the world’s leading comic book pressing, restoration and restoration removal company, is hiring and pursuing best-in-class operational strategies to increase production while improving quality. With this expansion, CCS will also be better equipped to grow and meet demand.

Quality control is still an issue. 

I got this back the other day.

I posted in "ask CGC" yesterday, but haven't gotten a response, it said "waiting to be approved".  I had to google "ask cgc" to find the thread. There is a card "ask cgc".

[oakman29]

On 11/16/2021 at 5:43 AM, comicginger1789 said:

They should have anticipated that a worldwide pandemic would happen and that EVERYONE would start sending books in?

I'm not giving them an out by any mean but a lot of bigger companies got hit with shortages and delays...perhaps they could have started their expansion process a few months sooner but I really don't think a lot of people were predicting the comic book that this past year and a half had. 

At this point, I just want CGC to grade properly. With all the new hires, it seems there have been a lot of issues. Hoping that sorts itself out so that 2022 can be a year where they get back to normal wait times AND generally accurate and effective grading practices. 

Well sir this has nothing to do with the Pandemic. These problems were occurring well before , so please dont put the pandemic excuse stamp on their situation. 

[Funnybooks]

Cgc took on the volume knowing they could not handle it properly. They were clearly looking to ramp up their numbers in anticipation of the sale to Blackstone. This is as clear as their Cgc cases.

@Galen130

Edited November 16, 2021 by Funnybooks

[theCapraAegagrus]

On 11/16/2021 at 10:06 AM, oakman29 said:

Well sir this has nothing to do with the Pandemic. These problems were occurring well before , so please dont put the pandemic excuse stamp on their situation. 

It's not a non-factor, though.

[oakman29]

On 11/16/2021 at 7:28 AM, theCapraAegagrus said:

It's not a non-factor, though.

Is it,really?

[theCapraAegagrus]

On 11/16/2021 at 10:29 AM, oakman29 said:

Is it,really?

Is it really a factor? Yes. To what degree, we cannot be sure.

[jsilverjanet]

On 11/16/2021 at 8:58 AM, skypinkblu said:

Quality control is still an issue. 

I got this back the other day.

I posted in "ask CGC" yesterday, but haven't gotten a response, it said "waiting to be approved".  I had to google "ask cgc" to find the thread. There is a card "ask cgc".

I would call them about it. The rep will get your info, ask you to create an invoice (mechanical error I believe)  then send you a label to ship the item back etc.

[oakman29]

On 11/16/2021 at 7:32 AM, theCapraAegagrus said:

Is it really a factor? Yes. To what degree, we cannot be sure.

How? Shortage of employees, because people would rather get free money than work? Possible. Otherwise I don't see any way that the pandemic would have an effect on people sending in comic books.

[theCapraAegagrus]

On 11/16/2021 at 10:38 AM, oakman29 said:

How? Shortage of employees, because people would rather get free money than work? Possible. Otherwise I don't see any way that the pandemic would have an effect on people sending in comic books.

I'm sure that materials and logistics were impacted, considering that every facet of the workforce was impacted there. It was/is a factor in every sector of life.