Grading/Handling issues? 1 1

[Col. Chestbridge]

I just got a few books graded by CGC and I'm not entirely thrilled with the condition after slabbing. I press and clean every book before submission and take plenty of before and after photos so I know the condition I'm submitting. The books have significantly more 'dents/dings' than before and I'd assume this would impact the grade. It looks like CGC groped my books or handled them with their knuckles. I know a few of my friends at the LCS have had similar experiences recently and wondered if this is becoming a common issue here?

[revat]

On 2/18/2022 at 8:08 AM, Col. Chestbridge said:

I just got a few books graded by CGC and I'm not entirely thrilled with the condition after slabbing. I press and clean every book before submission and take plenty of before and after photos so I know the condition I'm submitting. The books have significantly more 'dents/dings' than before and I'd assume this would impact the grade. It looks like CGC groped my books or handled them with their knuckles. I know a few of my friends at the LCS have had similar experiences recently and wondered if this is becoming a common issue here?

its hard to know (for any one person) if its happening more in numbers, or more as a percentage of total books graded.  I would say if you're unhappy, report it to CGC, see if they can do anything to help resolve.  Even if they can't help you specifically, if they get enough reports they will hopefully look into the matter more to improve things in the future.  

[Lightning55]

Did you submit the books directly or through the LCS?

[Col. Chestbridge]

I submitted directly. I also reached out to CGC several days ago regarding this issue and have yet to hear back from them, which is not encouraging. FWIW the owner of the LCS has also had a similar experience recently. He's obviously sending in a much larger volume than myself but that's still anecdotal evidence considering the overall volume CGC's handling. However, I will say the I have yet to experience these issues with the "Other" grading company.

Edited February 18, 2022 by Col. Chestbridge

[theCapraAegagrus]

CGC has had seemingly more QC problems since the pandemic.

[PovertyRow]

On 2/18/2022 at 8:08 AM, Col. Chestbridge said:

I just got a few books graded by CGC and I'm not entirely thrilled with the condition after slabbing. I press and clean every book before submission and take plenty of before and after photos so I know the condition I'm submitting. The books have significantly more 'dents/dings' than before and I'd assume this would impact the grade. It looks like CGC groped my books or handled them with their knuckles. I know a few of my friends at the LCS have had similar experiences recently and wondered if this is becoming a common issue here?

Sorry to hear this and obviously I can relate. This sounds exactly like my experience on the books I got back this weekend. 

 

[Col. Chestbridge]

On 2/21/2022 at 12:50 PM, PovertyRow said:

Sorry to hear this and obviously I can relate. This sounds exactly like my experience on the books I got back this weekend. 

 

Seems to be a growing number of collectors with the same issues. I know my issues didn't come from the presser because I'm the presser and I document condition before and after. I never heard back from CGC on my questions relating to these issues, which is not encouraging. They're either nefarious or negligent in their handling; neither is good for the hobby.

BTW sorry to hear you've had a similar experience. Considering their price, handling, and wait times it will be difficult for me to justify using them anytime soon.

Edited February 27, 2022 by Col. Chestbridge

[The Lions Den]

On 2/27/2022 at 8:55 AM, Col. Chestbridge said:

Seems to be a growing number of collectors with the same issues. I know my issues didn't come from the presser because I'm the presser and I document condition before and after. I never heard back from CGC on my questions relating to these issues, which is not encouraging. They're either nefarious or negligent in their handling; neither is good for the hobby.

BTW sorry to hear you've had a similar experience. Considering their price, handling, and wait times it will be difficult for me to justify using them anytime soon.

Sorry to hear about this...