Sling55 Posted March 15, 2022 Share Posted March 15, 2022 I keep having this problem where when I go to start a new submission form the page won't fully load with the various option and so I cannot start the process. Can anybody help me with this? Thanks a lot in advance. Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted March 16, 2022 Administrator Share Posted March 16, 2022 Good morning, Thank you for your message. Our servers were down for about an hour yesterday which was preventing certain functions from working properly. However, everything should be back up and running correctly now. If you still experience an issue, please let us know. Thank you! Link to comment Share on other sites More sharing options...
Jacob Meyer Posted March 23, 2022 Share Posted March 23, 2022 I just upgraded my CGC account and am unable to get the online submission form to load. Any help would be greatly appreciated. I am stuck loading for about 10 seconds and then it does not give me any tiers options. Link to comment Share on other sites More sharing options...
Administrator dpiesowocki Posted March 23, 2022 Administrator Share Posted March 23, 2022 There was a server down issue. Developers are actively working on this to get the OSF back working again. Link to comment Share on other sites More sharing options...
AlyComics Posted April 25, 2022 Share Posted April 25, 2022 The other messages here were from a month ago but I am having the same issue now, price tiers do not load. Is this the same issue? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 26, 2022 Administrator Share Posted April 26, 2022 On 4/25/2022 at 4:53 PM, AlyComics said: The other messages here were from a month ago but I am having the same issue now, price tiers do not load. Is this the same issue? There is a connectivity issue being actively worked on. Link to comment Share on other sites More sharing options...
artistlost Posted April 5, 2023 Share Posted April 5, 2023 Anyone else having issues with the submission form? It was working great but now it won't let me add any books? Link to comment Share on other sites More sharing options...
PJSandwich Posted April 8, 2023 Share Posted April 8, 2023 Ya, since the update to Windows Edge this week, I am unable to get past the very start where you select the type of grading you want. It keeps going back to the top of the page and saying "please select one" and highlights the signature submission. I was almost able to get to the point, after way too many tries, where I could enter payment and it would not allow me to. Link to comment Share on other sites More sharing options...
mostylz808 Posted January 7 Share Posted January 7 Having this same issue now... I can only submit one comic, won't let me add additional ones. Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted January 8 Administrator Share Posted January 8 Hello @mostylz808 Thank you for reaching out to us. I have tested your pending order and it appears to be working correctly. The issue may have been temporary due to background website maintenance. If you are still having issues adding additional books, please share a screenshot of what you see when trying to add a book. Let us know if you have any questions. Link to comment Share on other sites More sharing options...
mostylz808 Posted January 8 Share Posted January 8 Hi @NickiO CS It looks like it's just for some specific books. The one listed below and Uncanny X-Men #135. Link to comment Share on other sites More sharing options...
waynemel Posted January 8 Share Posted January 8 I have run into this in the past. The issue is "Uncanny", that selection needs to be remove/fix. You should select Marvel Comics X-Men #133 5/80. Add button will be available. If you look out on ebay and search that title, you will see the label is just X-Men and not Uncanny X-Men. MattM CS 1 Link to comment Share on other sites More sharing options...
mostylz808 Posted January 8 Share Posted January 8 @waynemel That worked! Thank you MattM CS and waynemel 2 Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted January 10 Administrator Share Posted January 10 On 1/8/2024 at 1:11 PM, waynemel said: I have run into this in the past. The issue is "Uncanny", that selection needs to be remove/fix. You should select Marvel Comics X-Men #133 5/80. Add button will be available. If you look out on ebay and search that title, you will see the label is just X-Men and not Uncanny X-Men. You got it! X-Men did not officially become Uncanny X-Men until issue #142. If you try adding Uncanny to the beginning of the title of any X-Men title prior to that, our submission form will not allow you to proceed. Sorry for the inconvenience! Link to comment Share on other sites More sharing options...
