Submission swapped with someone else's? EDIT: Resolved 2 2

[cocomonk22]

EDIT: CGC says label was swapped, returned it and was able to get book back with the correct label

Has anyone had their submission swapped with someone else's before?

Recently sent in a 9.8 for the now-cancelled George Perez signing. I received back a 9.6.

At first I thought maybe it was graded down, but I noticed it had a custom label which I didn't request, and also the certification number did not match what I had sent in.

I sent in #3866595021 9.8 Graded 09/14/2021
I received #1448498005 9.6 Graded 09/28/2017

I have contacted CGC via email on Saturday, no response yet. Not sure what can be done to rectify this if the comic I submitted was already sent out to another person.

Edited May 21, 2022 by cocomonk22

[Jennifer F.]

Good morning,

Thank you for your message.  Did you send your book in to be regraded or just reholdered?  If you sent the book in to be regraded then it will have a new certification number on the label.  The book will only retain the original cert number if it was submitted for a reholder. 

Please email us your order number so we can review the situation.  Email that to us at: submissions@cgccomics.com.

Thank you!

[Gaard]

Look at the dates.

[OJ Pimpson]

Wow, this is brutal

[WoWitHurts]

CGC now has time traveling powers. LOL even a casual reader can see that the date is older on what he got back. Amazing.

[WoWitHurts]

Hey CGC: https://en.wikipedia.org/wiki/Lean_Six_Sigma

 

[cocomonk22]

To update on the situation, I've sent the book back today as mechanical error, and CGC will review and see if they can locate the correct book.

I just realized tonight that I forgot to write ME on the sides of the box for mechanical error, so there might be some delay in sorting when CGC receives it.

[Gaard]

What does 'review' mean?

[cocomonk22]

They said they will review and figure out what is going on and backtrack to where the mix up may have occurred. I think it just means they are looking into it.

[Engr62]

Was this problem ever resolved?  This is very scary!

[cocomonk22]

They said the book is correct, but somehow the label got swapped. They're sending it back with a corrected label. Not sure if they will need to use a different certification number or not, will find out when I receive it.

[Gaard]

On 5/10/2022 at 6:58 PM, cocomonk22 said:

They said the book is correct

Of course they did. Did you ask how they know this?

[cocomonk22]

Nope. They are sending back a revised label so I didn't have any further concerns.

[onlyweaknesskryptonite]

I don't know. 

Yes damage can happen when they remove a book or graders can be tight, but you sent in a 9.8.

 

They swapped books / labels / who really know except for them.  

You get a 9.6 back.   

I know I would definitely be comparing pictures/ scans of your previous book and look for any identifying marks , etc to try to confirm what they are telling you. As it still seems just too easy for them to shrug this off and no accountability for whatever mistakes were made. (Another thing they should make perfectly clear)[What happend] just my