ALAN TONG Posted December 6, 2022 Share Posted December 6, 2022 Hi folks, So I just received credit card charges for the following two submissions and am being charged return shipping for each of them. These are for the SAME in-house private signing event SNYDER/CAPULLO/DANIEL/GLAPION/SOULE/MCNIVEN/BROWN. FYI, I actually also have a 3rd submission order # CGC2364246645 for this same event which have yet to be keyed in. 4167585 4167939 Like to enquire since the submissions are for the SAME signing event and were delivered to you guys in the same package, why can they not be return shipped back together and each is being charged the full shipping separately ? I understand from one of your staff’s response on the chat boards so long as the submissions are for the same signing event and were delivered in the same package that consolidated shipping can be done and am attaching that post here. Have also notated on the packing slips to have the books be return shipped back together. Kindly advise. Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted December 6, 2022 Administrator Share Posted December 6, 2022 Hello! I do show that your two submissions are marked to be shipped together at this time, but I do see that you were charged twice for shipping. We will credit your account for the extra charge of $80 now. We apologize for the confusion and appreciate you reaching out. Link to comment Share on other sites More sharing options...
ALAN TONG Posted December 7, 2022 Author Share Posted December 7, 2022 On 12/6/2022 at 10:13 PM, CMatthews said: Hello! I do show that your two submissions are marked to be shipped together at this time, but I do see that you were charged twice for shipping. We will credit your account for the extra charge of $80 now. We apologize for the confusion and appreciate you reaching out. Hi ! thanks for acting on the overcharged $80 shipping amount. May I know what the $80 credited into my account can be used for ? Can it be used to offset the costs for my outstanding order # CGC2364246645 (which is for the same private signing event but yet to be keyed in). If not then are the credits only good to be applied on new submissions ? FYI I’m registered as a free member so I can only send in submissions for Signature Series. kindly advise and thanks . Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 7, 2022 Administrator Share Posted December 7, 2022 @ALAN TONG Credits can be used on any regular CGC fees (not CCS). Since your other order has not yet been received, this credit will be applied automatically once this invoice has gone through accounting. If you have any other questions, feel free to let us know. Link to comment Share on other sites More sharing options...
ALAN TONG Posted December 7, 2022 Author Share Posted December 7, 2022 On 12/7/2022 at 10:09 PM, MattM CS said: @ALAN TONG Credits can be used on any regular CGC fees (not CCS). Since your other order has not yet been received, this credit will be applied automatically once this invoice has gone through accounting. If you have any other questions, feel free to let us know. Hello Matt ! noted and thanks for clarifying my query . Regards, Alan Link to comment Share on other sites More sharing options...
ALAN TONG Posted December 13, 2022 Author Share Posted December 13, 2022 On 12/7/2022 at 10:09 PM, MattM CS said: @ALAN TONG Credits can be used on any regular CGC fees (not CCS). Since your other order has not yet been received, this credit will be applied automatically once this invoice has gone through accounting. If you have any other questions, feel free to let us know. @MattM CS Hi ! just to inform the Submission Status for my third and final order CGC2364246645 on this signing event has been keyed in and updated. I have sent an email to customer service regarding consolidated shipping and use of the $80 credits . Thanks and Regards ! Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 13, 2022 Administrator Share Posted December 13, 2022 Hello Alan, Thank you for letting us know. This credit has been applied. Thank you for letting us know. If you have any other questions, feel free to let us know. Link to comment Share on other sites More sharing options...
ALAN TONG Posted December 13, 2022 Author Share Posted December 13, 2022 (edited) On 12/13/2022 at 9:54 PM, MattM CS said: Hello Alan, Thank you for letting us know. This credit has been applied. Thank you for letting us know. If you have any other questions, feel free to let us know. @MattM CS Hi Matt, I have just received a billing on my credit card for $165 on order CGC2364246645. Was the $80 credit not applied ? I have received an email confirmation from your colleague Crystal, saying the shipping charge has already been removed. That plus the supposed $80 applied credit should bring the total down to $85 instead of $165 I believe. the status on my credit card is reflecting as PENDING. I have reached out to the bank and they have advised me to liase with you to have the $165 charge be cancelled and resend an amended one with the correct amount. Kindly assist to check please. Regards Edited December 14, 2022 by ALAN TONG More details added Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted December 14, 2022 Administrator Share Posted December 14, 2022 Hello Alan, Unfortunately this $80 credit was not available to be applied previously for some reason. I have refunded the $80 charge to your card. This will be back on your account in the next 3-5 business days. Thank you for your patience. Link to comment Share on other sites More sharing options...
ALAN TONG Posted December 14, 2022 Author Share Posted December 14, 2022 On 12/14/2022 at 10:11 PM, MattM CS said: Hello Alan, Unfortunately this $80 credit was not available to be applied previously for some reason. I have refunded the $80 charge to your card. This will be back on your account in the next 3-5 business days. Thank you for your patience. @MattM CS Hello Matt, thanks for taking the effort to rectify the situation . Appreciate it. MattM CS 1 Link to comment Share on other sites More sharing options...
Tom Hibbs Posted February 1, 2023 Share Posted February 1, 2023 Hello @MattM CS, I am having a similar issue. I recently submitted each of the special signing event Batman/Spawn #1 signed comics (3), and was charged for return shipping for all three books, rather than a single shipping cost. Also, I was billed for the Fedex shipping label - I did not use Fedex, but UPS. In total, I feel I was erroneously charged $45 for the Fedex shipping, additionally $40 for shipping on two of the submissions. I am hopeful that a similar resolution is possible. Please let me know if I should provide additional context. Respectfully, Tom H Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 2, 2023 Administrator Share Posted February 2, 2023 @Tom Hibbs Can you please send me an email at submissions@cgccomics.com? I will be able to better assist you with this off the chat boards. Let us know if you have any other questions! Link to comment Share on other sites More sharing options...
