Received damaged cases 1 1

[BorderLanes]

Hello,

I got my 2 submissions back few days ago (submissions #4177676 and #4177677), I am pretty happy with the grades and very surprised how my cards went back, however after a close inspection it seems like that 14 of my cards (over 55) are encapsulated inside what I consider as damaged cases. Indeed, these 14 cards exhibit "blurry" areas when the light comes from a given direction, and even one exhibits a clear impact on one edge. Nothing is on the cards, the cards are not damaged, it's only on the cases.

In attachment you will find all the pictures I took to show what I am talking about (sometimes there are 2 pictures for one card).

Do you know what causes that ? Is there any support for such issue and what can CGC offers ?

Thanks in advance for your answer.

Cheers,

 

[CrystalM CS]

Hello, we are so sorry that you received some scratched slabs. I see this is within the two-week time limit to report damages so we would be more than happy to correct these for you free of charge. Please complete a new submission form and select the Mechanical Error option when prompted. Continue to follow the directions given on the submission form and it will provide you with a pre-paid shipping label. Please let us know if you have any additional questions. Thank you. 

[BorderLanes]

Thanks @CrystalM CS, I will do it asap

Edited January 13, 2023 by BorderLanes

[BorderLanes]

Hello @CrystalM CS !

It's done, the 14 cards are shipped !

My order number is the follwoing : CGC7442363503

The FedEx tracking number is the following : 816152723137

Let me know if everything goes well

Thanks !

[BorderLanes]

Hello @CrystalM CS

CGC received my parcel 10 days ago (see above for tracking number) but it has not been open yet. I just wanted to know if it is usual for parcel with "Mechanical Error" written on it.

Thanks !

[KaileeS CS]

Hello @BorderLanes, hope you're doing well! It is possible that we have a bit of a backlog in the mail, but typically MEs are opened as a priority. I have sent an email to my receiving manager with your packing slip and tracking number so hopefully, he is able to locate your order and get it into the system ASAP. Please kindly let us know if you don't see the order in the system in the next couple of business days. Thank you so much for your patience in the meantime!

[KaileeS CS]

Hello again @BorderLanes, I looked at this one again and was able to determine we opened your package on 01/18/23. It looks like we sent this ME back to you on Friday last week. I am DMing you the tracking number for security.

[BorderLanes]

Cards received this morning, all good

Thanks for your professionalism !

Edited January 31, 2023 by BorderLanes