Item information incorrect on order 1 1

[cyclonus11]

Hello,

The first item in the list is not correct. This is supposed to be Synapse Sliver from Secret Lair Drop Series (numbered 626), not the Synapse Sliver from Legions. I entered the correct information when filling out the form, not sure why the incorrect version is in the item list:

Can you make sure this is corrected before it is printed on the label? I don't want to have to resubmit for correction later...

Thank you!

[NickiO CS]

Hello @cyclonus11, 

Thank you for reaching out to us. We will make the correction to the set name once the submission reaches the grading desk. Thank you for letting us know. 

If you have any other questions, do not hesitate to reach out. 

[SnorlaxCollective]

On 8/23/2023 at 8:18 AM, NickiO CS said:

Hello @cyclonus11, 

Thank you for reaching out to us. We will make the correction to the set name once the submission reaches the grading desk. Thank you for letting us know. 

If you have any other questions, do not hesitate to reach out. 

@NickiO CS I have a similar issue.

Submission #4303761 Line 14 reads:

 

But I filled it out correectly on my submission form and it should be this Coro coro reverse holo card:

[SnorlaxCollective]

On 8/23/2023 at 9:38 AM, SnorlaxCollective said:

@NickiO CS I have a similar issue.

Submission #4303761 Line 14 reads:

 

But I filled it out correectly on my submission form and it should be this Coro coro reverse holo card:

Still waiting for this issue to be correct for me 😕

@NickiO CS @CGC Mike @CGC Lyndsey if any of you are able to help ❤️

[CGC Mike]

On 8/28/2023 at 1:16 PM, SnorlaxCollective said:

Still waiting for this issue to be correct for me 😕

I believe this will be corrected when it is sent to the graders.  Is that correct, @CGC Lyndsey?

[CGC Lyndsey]

On 8/28/2023 at 10:29 AM, CGC Mike said:

I believe this will be corrected when it is sent to the graders.  Is that correct, @CGC Lyndsey?

Yes, I believe this is correct. 

[cyclonus11]

On 8/23/2023 at 10:18 AM, NickiO CS said:

Hello @cyclonus11, 

Thank you for reaching out to us. We will make the correction to the set name once the submission reaches the grading desk. Thank you for letting us know. 

If you have any other questions, do not hesitate to reach out. 

Mine has moved to GEI and looks correct now. Thank you!

[SnorlaxCollective]

Great thanks everyone! 

I will patiently await it moving to GEI 😄

[cyclonus11]

Hi Team - I checked on an order that I have outstanding that's taking a bit, and noticed that the items all have the incorrect release on them. They should all be from The List set, and this is what I put on the submission form, but the below is what was keyed. Could this be causing a delay?

[KaileeS CS]

Hello @cyclonus11, thank you for contacting us. A discrepancy in labeling would not cause a delay in processing your cards. Once these go to grading, the labels should be corrected by the graders. If you see the order move past grading and is still showing incorrectly, please reach out to us via email and we'd be happy to have someone recheck this for you!

Please let us know if you need help with anything else. Thank you!

[cyclonus11]

@KaileeS CS

The order is now in QC/Finalized status and only two of the five have the correct set names. I have sent an email also. Could you help make sure these are correct on the labels before they ship?

Items with incorrect set name (should be The List like the other two):

1401018981002
1401018981003
1401018981004

Thank you!

[KaileeS CS]

Hello @cyclonus11, thank you for reaching back out. I have sent a message to our operations team to have these checked before they are sent out. You may see the status of your invoice move "backward" as they make corrections.

Please let us know if you need help with anything else. Thank you!

[cyclonus11]

Hi @KaileeS CS

The order looks to be updated correctly & the labels in the photos look correct. Thank you!

Just one thing - these three have the wrong set name after adding them to my registry inventory:

1401018981002
1401018981003
1401018981004

Any chance in getting these corrected?

@CGC Lyndsey

Thank you!

[cyclonus11]

On 2/16/2024 at 4:28 PM, cyclonus11 said:

Just one thing - these three have the wrong set name after adding them to my registry inventory:

1401018981002
1401018981003
1401018981004

Any chance in getting these corrected?

@CGC Lyndsey

Thank you!

One additional note on this - the pop report also needs corrected as they were placed under the incorrect sets (all should be The List).

Edited February 19 by cyclonus11