Staches Posted May 8 Share Posted May 8 I just received an ME order back today. Order 1401001589 yet the submission online still shows as quality control/finalized. Thankfully the labels are correct now that i have back in hand. Can please update photos and pop on this order. There are 4 cards in this order waiting updates: 14010011351001, 14010011351002, 14010011351003, 14010011351001 Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted May 9 Administrator Share Posted May 9 Hello, Thank you for letting us know of the issue. I have informed our team. This will be fixed shortly. Let us know if you have any other questions! Link to comment Share on other sites More sharing options...
Staches Posted May 15 Author Share Posted May 15 Any update here? I am waiting to update my set on registry with new grades and photos. 1401001351001, 1401001351002, 1401001351003, 1401001351004 Link to comment Share on other sites More sharing options...
Staches Posted June 13 Author Share Posted June 13 On 5/15/2023 at 5:54 PM, Staches said: Any update here? I am waiting to update my set on registry with new grades and photos. 1401001351001, 1401001351002, 1401001351003, 1401001351004 Another month gone by with no resolution here. This ME return has been stuck in QC since 4/26 even tho i have had them back in hand with new correct labels for over a month at this point. Please get these images and serial numbers updated. Order #: CSG3031023947 Submission #: 1401001589 Received: 4/26/23 Service: MECHANICAL ERROR Status: Quality Control / Finalized Link to comment Share on other sites More sharing options...
Administrator CGCRyan Posted June 14 Administrator Share Posted June 14 On 6/13/2023 at 3:13 PM, Staches said: Another month gone by with no resolution here. This ME return has been stuck in QC since 4/26 even tho i have had them back in hand with new correct labels for over a month at this point. Please get these images and serial numbers updated. Order #: CSG3031023947 Submission #: 1401001589 Received: 4/26/23 Service: MECHANICAL ERROR Status: Quality Control / Finalized I was told the following: This is a known issue, and our new SAP system is not allowing us to sign the cards out as shipped. Our IT department is working to resolve this issue but is unable to provide a timeline for resolution. I apologize for the continued delay and inconvenience that this has caused. If I receive any updates, I will share them here. Link to comment Share on other sites More sharing options...
Administrator CGCRyan Posted June 22 Administrator Share Posted June 22 I have created another ticket with our IT today to have this looked into and hopefully resolved as I know you have been waiting several months for our system to update your cards. Link to comment Share on other sites More sharing options...
Staches Posted June 27 Author Share Posted June 27 somehow these 1987 nwa wonderama (ones with the brown backing) and the 1988 nwa wonderama are not even accessible to view the pop report of at this point. please tell me this means you are finally updating 1401001351001, 1401001351002, 1401001351003, 1401001351004 that i have been waiting and stuck since 4/26 even tho i received these ME cards back around 5/2 corrected as 1987 yet nothing on pop and # does not exist when searching Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted June 28 Administrator Share Posted June 28 Hello, we are still working to correct this issue for you and we know this is not ideal. We greatly apologize for any delays that you have experienced. We do understand that this can be extremely frustrating and we are working with our software developers to resolve this issue for you as soon as possible. We do greatly appreciate your continued patience and understanding. I can assure you that this is a priority and your case has not been forgotten. Link to comment Share on other sites More sharing options...
Staches Posted July 15 Author Share Posted July 15 May 8th this was opened and still nothing. Its beyond ridiculous at this point. I could of mailed these back 10x over to be rescanned and updated. Losing any faith i had left in this company. Link to comment Share on other sites More sharing options...
