Time in Grading/Quality Control 1 1

[Spencer Jones]

I have a High Value book that went to Quality Control status on Monday 12/4, but I had an old credit card on my account and so the initial charge didn’t go through when it was tried that night and it didn’t move to shipped. I called and updated and it was charged on 12/6, but it is still in Quality Control. Usually I’ll have books come out of QC within a couple hours and never longer than 24, so I wasn’t sure if anyone else had experience with this? If there’s a charge issue does the book get put at the back of the shipping line again or placed somewhere else? Just wondering how long I should expect with the charge issue. Submission 4348248 thank you anyone for any insight!

[NickiO CS]

Hello @Spencer Jones, 

Thank you for reaching out to us. Good news! This submission has shipped. I will email you the tracking number directly. 

If you have any other questions, please let us know. 

[Spencer Jones]

@NickiO CS Thank you so much! Do you know if this book was imaged? Usually I can see when they show up using the verification tool, but this one doesn’t seem to have any images. I might just need to wait longer. Thank you again for your help you all are amazing

[NickiO CS]

@Spencer Jones

Sometimes it can take a few days for the images to be updated. Since this just shipped a couple of days ago, the images have most likely not been uploaded yet. 

If you need anything else, please let us know! 

[Spencer Jones]

@NickiO CS Still no scans. More problematic though was opening the package yesterday to find this:

 

I don't necessarily mind that the book is off center in the holder (my other copies of this book from CGC is centered fine, but whatever protects it best is fine with me), but when I picked the book up the entire right side of the case opened up. Nothing cracked, it just seems like it was never glued together on that side. Everything inside is fine, the inner well seems intact. Anything I can do?

Edited December 13, 2023 by Spencer Jones

[Spencer Jones]

@NickiO CS Some additional pics. The left side seems to be sealed normally, but the right is just…open.

[MattM CS]

Hello @Spencer Jones,

Thank you for letting me know! I am so sorry for the inconvenience. We do not use glue to seal our slabs but this can absolutely be returned for a free reholder service. I am sending you an email right now with the instructions to have this returned. Thank you for letting me know!