RyTHH Posted January 24 Share Posted January 24 Yesterday, I logged in to check on 2 books I submitted for the Jim Lee & Scott Williams signing. I found that they had been marked as shipped so I checked the grades and photos of the books. I found that the Xmen 1 that I submitted was not the X-Men 1 that was being shipped to me. I sent in a newsstand edition of X-Men 1 Cyclops variant cover. What I am receiving is a direct edition X-Men 1 Magneto variant cover. I emailed customer service immediately and provided them this same information along with submission number. I have yet to hear back. Any thoughts or tips on how or if this situation will be resolved? Thanks in advance. Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted January 24 Administrator Share Posted January 24 Hello @RyTHH Thank you for contacting us and I am very sorry for this issue. I have located the email you send us and I will combine these cases and respond to you directly via email. If you have any questions, please let us know. Link to comment Share on other sites More sharing options...
Walnut81 Posted February 22 Share Posted February 22 How do I see the progress of my comic book being graded and returned back I marked UV as told and I has was told it would be a two day turn around it’s been several weeks now Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 23 Administrator Share Posted February 23 On 2/22/2024 at 12:56 PM, Walnut81 said: How do I see the progress of my comic book being graded and returned back I marked UV as told and I has was told it would be a two day turn around it’s been several weeks now Hello! This submission was received on 2/20 through the UV service however you also requested imaging for this book. Imaging adds 10 business days to the total turnaround time in house. Rest assured you should be seeing an update on your submission tracking page HERE shortly. Thanks for your patience. Link to comment Share on other sites More sharing options...
Gaard Posted February 26 Share Posted February 26 On 1/23/2024 at 10:37 PM, RyTHH said: Yesterday, I logged in to check on 2 books I submitted for the Jim Lee & Scott Williams signing. I found that they had been marked as shipped so I checked the grades and photos of the books. I found that the Xmen 1 that I submitted was not the X-Men 1 that was being shipped to me. I sent in a newsstand edition of X-Men 1 Cyclops variant cover. What I am receiving is a direct edition X-Men 1 Magneto variant cover. I emailed customer service immediately and provided them this same information along with submission number. I have yet to hear back. Any thoughts or tips on how or if this situation will be resolved? Thanks in advance. update? Link to comment Share on other sites More sharing options...
i8beef Posted March 3 Share Posted March 3 Don't suppose the magneto cover one you got had an extra Claremont signature on it did it? My ME order had two cyc/wolverine covers erroneously sent to me, but neither one was mine, and both were direct and not newsstand.... Link to comment Share on other sites More sharing options...
newshane Posted March 3 Share Posted March 3 On 2/23/2024 at 8:11 AM, MattM CS said: Hello! This submission was received on 2/20 through the UV service however you also requested imaging for this book. Imaging adds 10 business days to the total turnaround time in house. Rest assured you should be seeing an update on your submission tracking page HERE shortly. Thanks for your patience. I thought imaging was now automatically performed on all books. Why the extra 10 day delay? Topnotchman and RockMyAmadeus 1 1 Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted March 5 Administrator Share Posted March 5 On 3/3/2024 at 2:29 PM, newshane said: I thought imaging was now automatically performed on all books. Why the extra 10 day delay? All books receive our normal free imaging service for our certification look-up page. The Paid imaging service however is separate. These images are taken by our staff at high resolution for our customers to use for their own sales and promotional advertising. These are different images than what are taken free of charge and are emailed to the owners of the books directly 1-2 weeks after the submission has shipped. I am sorry for any confusion this has caused. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
