Yes, DCBS does, unfortunately, leave a lot to be desired in that respect and although the condition of the comic books I receive from them are light years better than they were following their disastrous move to Memphis or Nashville, I forget which, they are still often far worse than prior to that move.
As I wrote, I'm going to be moving away from them and order fewer comic books, etc., from other retailers, often paying more per book but I'll be rid of the DCBS headache and, based on not having orders cut and the condition of books from these other vendors, likely better off.