CrystalM CS

Hello, It looks like you were incorrectly charged for return shipping and we apologize for the confusion. I have credited your account for future use. Please let customer service know if you would like this refunded instead and they will make arrangements with accounting. Thank you.

Hello, it looks like we are still waiting for the signing event to take place on this one. Once it has been signed, it will take about 8 weeks to be processed. Thank you so much for your patience.

Hello, I have direct messaged you regarding this.

Hello, if you believe the book to be incorrect you can confirm this by emailing our customer service at submissions@cgccomics.com and they will double check for you. Once this is done you will need to submit the book for a Reholder service and request the label be updated by writing it on the packing slip. Thank you.

Hello, it looks like we are working to get this finalized and shipped back to you now. I will get with my team and see if there is anything else needed in order to proceed. Thank you.

Thank you for your patience. These are stickers added to the holders after they were graded by CGC. At this time we have no additional information on why they were placed or what they represent.

Hello, it does look like there may be missing comments on the label regarding the first appearances in this book. We have a 14-day window to submit a book after it was received for a complimentary reholder service. If this qualifies, you may do this by submitting a new submission form and selecting Mechanical Error instead of Grading.Then follow the prompts to retrieve your pre-paid shipping label.

Hello, we can still grade this book but it will not receive the Yellow Signature Series label. If the signing is not witnessed by an authorized CGC witness and directly submitted for grading, then the signature cannot be authenticated for Signature Series. Testimonials, photographs, video recordings, certificates of authenticity, or any other proof of signing are not accepted. Any items that have already been signed would not qualify for the Signature Series label. In most cases, they would receive a green Qualified label (attached). This allows the graders to ignore the signature for grading purposes and the book is not downgraded for the writing. Label Description | CGC (cgccomics.com) At or below a 6.0 the writing/signature on the cover no longer has a significant impact on the grade and our graders may feel it is not necessary to qualify the grade. They will factor the signature into grade and the book would receive a Universal (blue) label with the same notation of “name on cover in marker”. Please do not send in COAs. Retain them for your records as they are not needed for grading and may not be returned to you. More information on our Signature Series Program can be found on CGC Signature Series. Thank you!

Hello, when books are reholdered they receive the same certification number as previously. The only way to receive a new certification number is to regrade the book.

Hello, I am showing that this is in line for grading now. You should see this move forward soon. We appreciate your patience and understanding as we work to get this done as quickly as possible for you.

Hello, I was able to pull up your account and found that this tracking number is for submission 4261265 which is being shipped 8/1/23.

Hello, in order to have the book pressed and regraded you will need to submit the book as a new submission. You will select grading and pressing as the services. Once you get to the Add Comics section, you will get the option to select the "Resubmitting" box. This will allow you to enter the certification number of the previous holder and ensure the yellow label is transferred to the new holder.

Hello! There are no bulk discounts available for comics/pressing at this time.

Hello! Can you please provide us with the submission number so we can better assist you?

Hello! Due to the large number of submissions being received at a single time, it takes an extended period to enter them all into the system. This means it can take up to two weeks for the submission to be entered into our system.

Hello! At this time we do not combine shipping on orders as they do have different turnaround times when they will be completed and we do not have the extra storage to hold submissions while we wait for another submission to be finalized. We appreciate your understanding. Thank you.

Hello! This is an excellent question. Yes, you would still need to get a CGC witness or facilitator in order to qualify for the yellow signature series label unless otherwise stated. We do partner with SWAU on certain private signing events; however, we always have a CGC witness present during these signing events. Let us know if you have any additional questions.

Hello! Our grading processes are proprietary and we cannot release the exact methods of which we grade the cards at this time. We can assure you that we use the most up-to-date information and widely accepted methods to grade cards to ensure they are authentic and graded fairly.

Hello, we grade most licensed standard-sized cards at this time.

Hello! Can you please provide us with a screenshot of the page that you are having issues with? This will help us greatly with trying to troubleshoot the error. Thank you so much.

Hello! I don't believe you have done anything wrong on your end. This sounds like it may be a glitch with our online submission form. You may either try again at a later date or proceed and it will be processed according to the posted fees online for the event.

Hello, thanks for reaching out. If you have already processed the Mechanical Error submission then they will review the book for you once in-house. We do take this kind of investigation seriously and will review you case once it has been received back at our facility.

Hello! Please email the certification number to customer service at submissions@cgccomics.com so we can look into this further for you. Thank you so much!

Hello! Thanks for reaching out. At this time the book would need to be opened in order to be signed and graded properly. We apologize for any inconvenience this may cause.

Hello, the signing has not yet occurred. We apologize for any miscommunication that you have received. At this time we hope to have the books signed this month; however, we cannot guarantee this. We are working with the artist and their staff to get the books signed and back to you as quickly as possible. We appreciate your continued patience and understanding.