CrystalM CS

Hello, we do not have our third quarter events schedule out yet, so we do not have an official timeline of shows that we will be attending. I would keep an eye out for our newsletter as this will be the easiest way to get updates. Thank you for reaching out!

Hello! This is an excellent question and best answered by our Grading team. Please email our customer service at submissions@cgccomics.com and they will be able to get an answer for you. Thank you!

Grading fees align to the age of the book defined as Modern (1975 to present) and Economy (pre-1975) and the service tier selection. All of our grading fees as well as the current turnaround time for each submission tier are available on our website at CGC Services & Fees | CGC (cgccomics.com). Submitting your comics, trading cards, magazines, and concert posters to CGC is easy.  Just follow the steps outlined on our website to sign up for membership and start submitting on How to Submit | CGC (cgccomics.com). If you do not wish to sign up for membership, you can also submit through an authorized CGC dealer to submit items on your behalf.  A listing of authorized CGC dealers is available on our website at Dealer Listing | CGC (cgccomics.com).

Hello! It can take a few days to be received but to be sure, can you please email customer service with the tracking number so we can investigate this further for you? You can reach them at submissions@cgccomics.com. Thank you.

Hello, the "received date" now seems to update anytime we update a step in the submission process, so it does not truly reflect the actual received date, rather the last status update.

Hello! This is an excellent question and one that we will need to confirm with our grading team. Please give us a few days and we will get back with you as soon as possible!

Hello! We are so sorry to hear that your book came back with a lower grade than you were hoping for. Do you have any photos of the book before you sent it in to us? If so, please email them with the certification number to our customer service team so they can start and a claim ticket for you. You may reach them at submissions@cgccomics.com. Grader's notes are made at the Graders discretion and are available when created on all tiers of books, including modern. Modern books tend to have less notes created then Economy books, but they do still receive free notes.

Hello! I was able to pull up this certification number and it looks like it was not properly signed out of our system. I have requested that our system be updated so you can use our certification lookup in the future. Please check back later today and it should be corrected for you. Thank you for letting us know!

Hello! Yes, they will be returned separately at this time as they are different submission forms. This being said, you may request that they be shipped together on the packing slips since they are in the same signing event; however, there is no guarantee that they will honor this request as it is decided on a case-by-case basis. Thank you.

Hello! I am having trouble finding this title and year in the census as well. Can you please provide me with the certification number that you were able to pull it up with? This way I can try to have this corrected by my web team for you? Thank you so much!

Hello! Thanks for reaching out. We like to give an average timeframe of 10-20 days for normal intake processes, and this is being generous in case we get extra busy. I would say that you have plenty of time to be received before the signing event!

Hello, thanks for reaching out. It is hard to say and should be looked at on a case-by-case basis. Can you please either email customer service your submission number at submissions@cgccomics.com or direct message it to me? Thank you.

Hello again! From the Graders: The affect of Distribution markings/writing on a book is determined by size and location. A high-grade book with small and/or unobtrusive markings can still achieve a grade of 9.6-9.8. As the markings grow larger and/or more obtrusive there may be a slight downgrade for such, but generally not too significant. Concerning the free gifts: If the gift is a flat paper or cardboard item, like stickers, masks, boomerangs, etc. it will be encapsulated with the book (placed inside the book). For these items, the book will generally be graded Qualified incomplete if the gift is not included with the submission. For the plastic figures or toys attached to the covers, unfortunately due to the design of our holders we are unable to encapsulate items with the gifts still attached. However, when grading a book where the gift has been removed, we will not Qualify the book as incomplete, but we will note in the key comments that the book was originally "distributed with free gift (not included.)"

Hello! We are currently rolling out our new holders for Magazines and this has caused a bit of a backlog in the encapsulation department. We should still be prioritizing Walkthrough services, but it may take a bit longer to process than normal. We greatly appreciate your patience and understanding. If you would like further details on where your book is. Please contact customer service directly with the submission number at submissions@cgccomics.com.

Hello! This would only be charged for one autograph fee and you would receive the one autograph grade based on all three autos.

Hello! The photos will still be a part of the service; however, with the updates it could take longer to appear than normal. We appreciate your patience and understanding. Thank you!

Hello! What a great collectible! Let me check with my grading team and see if this is something we can accept. Thank you!

Hello, this option is allowed if requested before the package is shipped or when the books are submitted. Once the package has been shipped, we cannot make any changes due to the nature of the collectibles. If the package cannot be delivered, then it will be returned to our facility, and we will contact you to reschedule the delivery. Thank you for understanding.

Thank you for contacting us. The online form is unable to display available grading credits. The membership credit is valid for 1-year from the date of purchase and will automatically apply to any regular CGC fees. You will receive your invoice number(s) when your order has been processed at the CGC office. No charges will be processed until your order is received in our facility. Any available member credits will be applied automatically prior to processing the charge.

Thank you for contacting us. Signings by multiple artists for the same book are typically only possible when those artists are doing a multi-signing at the same time. We cannot hold a book or submit it for another signing. Getting one book signed by multiple artists that are not signing together requires the book to be resubmitted after completion by each talent and a new submission form issued for the next. However, there may not be adequate time in between signings for this to be possible.

Hello! If you would like to send us an email with the submission number, we may be able to provide you with a more detailed answer but only if you are listed on the submission. You can reach us at submissions@cgccomics.com. Thank you.

Hello! Let me speak with my grading team to find out more about these books and I will let you know as soon as possible.

Hello! We are sorry that your submission was finalized out of order. Unfortunately, this does happen from time to time, especially since we are working on a back log of Magazine submissions since rolling out the new holders. I am showing your submission 4026826 is in the process of being encapsulated now and should be finalized shortly. You should see this shipped out soon!

Hello! I don't believe so, but I would check with our signature series department directly for more information. It may have been something with that particular case as well. You may reach them at signatureseries@cgccomics.com. Thank you!

Hello! If the signing is not witnessed by an authorized CGC witness and directly submitted for grading, then the signature cannot be authenticated for Signature Series. Testimonials, photographs, video recordings, certificates of authenticity, or any other proof of signing are not accepted. Any items that have already been signed would not qualify for the Signature Series label. In most cases, they would receive a green Qualified label (attached). This allows the graders to ignore the signature for grading purposes and the book is not downgraded for the writing. Label Description | CGC (cgccomics.com)