CrystalM CS

Hello, CGC will not downgrade a book below 9.8 for the label being removed from the digital code, BUT it will always be noted on the CGC label itself that it has been removed. The notation will state "Digital code label removed." or "Manufactured without peel apart sticker for digital download."

Hello, paid memberships are now required for submissions at conventions. There are occasional promotions for premium memberships that will be emailed to members. At this time there are no promotions for memberships; however.

Hello and welcome! The $2 auto fee is for the autograph cards and it is required for any cards that have a pack-pulled autograph at this time. If you do not select the option, it will be automatically applied once received in-house. Thank you so much for reaching out.

There is a $5 fee added to remove the book from the holder.

Hello, thanks for reaching out! Unfortunately, we do not have a holder that can encapsulate treasure editions safely. Posters are not encapsulated in the same holder as comics. Because of this, they are not comparable.

Hello, can you please provide us with the certification number from the slab you received back and the submission numbers of the ones you recently sent in? Thank you so much!

Hello, thanks for reaching out. It can take up to 72 hours for our email team to respond to emails at times and we appreciate your patience. I have placed a ticket with our verification team to look into this for you and I will try to get you an update as soon as possible. We apologize for the confusion!.

We are so sorry to hear about this mix up! You can complete a Mechanical Error submission form within 14 days of receiving the books for a complimentary Reholder service. You do this by processing a new submission form and selecting Mechanical Error instead of Grading when prompted. Follow the steps given on the form and it will provide you with a pre-paid shipping label.

Hello, I wasn't able to find this in our system yet but that does not mean it has not mean it was not received in our warehouse. Our intake process is normally 7-10 business days but can be longer depending on the number of submissions that we are receiving at the time. I do not see the tracking number in our system and when I tried to track it online it did not come up either. Can you confirm which carrier was used so I can better assist you? Thank you!

Hello, I apologize for my misinformation, I have been told late yesterday that we will be proceeding the Michelle Pfeiffer signing and it should not be available on the website.

Hello, Thanks for reaching out. Lynda Carter books need to be submitted by 10/15/23! Here is the post and submitting instructions. Thank you! https://www.cgccomics.com/news/article/11944/Lynda-Carter-Signing/

Hello, We currently do not accept the "STAR" basketball cards that were produced from 1984-1986, this includes crossovers of this card. We are sorry for any inconvenience this may cause.

Hello, I was able to pull up your account and it looks like you were only charged for the shipping on this submission. This leads me to believe that the restoration removal could not be performed on this book so the reholdering was performed on the book as a complimentary service at this time. We apologize for the confusion this has caused. Please let us know if you have any additional questions.

Hello! At this time we do not have any signings with Michelle Pfeiffer, we are sorry for the inconvenience.

Hello, as of right now we do not have anything scheduled but this is an excellent idea. I will be sure to let my management team know so they can review it. We appreciate our customer feedback and hope that you will continue to reach out with great ideas such as this.

Hello, I am sorry but we do not have a timeframe for the shipping kits as of yet. We will try to keep you updated as best as possible.

Hello! Thank you for contacting us. If the signing is not witnessed by an authorized CGC witness and directly submitted for grading, then the signature cannot be authenticated for Signature Series. Testimonials, photographs, video recordings, certificates of authenticity, or any other proof of signing are not accepted. Any items that have already been signed would not qualify for the Signature Series label. In most cases, they would receive a green Qualified label. This allows the graders to ignore the signature for grading purposes and the book is not downgraded for the writing. Label Description | CGC (cgccomics.com) At or below a 6.0 the writing/signature on the cover no longer has a significant impact on the grade and our graders may feel it is not necessary to qualify the grade. They will factor the signature into grade and the book would receive a Universal (blue) label with the same notation of “name on cover in marker”. Please do not send in COAs. Retain them for your records as they are not needed for grading and may not be returned to you. More information on our Signature Series Program can be found on CGC Signature Series. Thank you!

Hello, we apologize for the miscommunication by our customer service staff. At this time there is no set amount of time for Mechanical Error submissions to be finalized as it does depend on many factors as to when they will be completed. We do try to prioritize Mechanical Error submissions; however, they can take some time depending on what needs to be done and the number of submissions received before it. We greatly appreciate your patience and understanding.

Hello! I was able to pull up your account and found a pending ticket for 4254110. This means that my verification team is working on this one for you now and we will provide you with an update as soon as possible. Submission 2775305 is being processed now and you should see this move forward soon. We apologize for any delays that you have experienced When adding a new service like custom labels, the system automatically separates them into a new submission. They are processed in a different location then the other submissions and need to be separated.

Hello, Please remember that we require this to be done within 14 days of receiving the book from our facility to qualify for a Mechanical Error submission.

Hello! You may create one submission form for both books by using the Add Another Service option; however, they will be shipped back to you separately and you will have two shipping fees. When submitting them to us, you may submit the books in one box with one packing slip. After entering the book/service that you need, you will find the Add Another Service option at the bottom of the page, this will allow you to select the next grading tier.

Hello, when submitting directly to CGC at our booth we do not require the books to be packaged. We will need to verify the books with you before they are accepted. Please let us know if you have any additional questions.

@andriutrilla I have requested this from my accounting department on your behalf.

Hello! Thanks for reaching out. You may submit them all in one package and one packing slip at this time.

Hello, If you feel that the holder needs to be replaced, there is a 14-day window for you to complete a new submission form and select the Mechanical Error option. This will allow you to send the book back in for a complimentary Reholder service. Please let us know if you have any additional questions.