CrystalM CS

Hello, there is no way to edit a submission form once it has been completed. You may handwrite the label number you are requesting on the packing slip before mailing it in and we will try to honor the request as best as possible. You may find the label numbers by following the below link. https://www.cgccomics.com/news/article/7873/

Hello, There is no way to cancel or revise an older packing slip. We do not charge you for submissions that are not received at our facility. This means you can create a new submission and the old one will not be charged.

Hello @northkorea the 14-day window has always been a part of the Mechanical Error policy and is the same for all companies under CCG. This includes CGC, CSG, NGC, etc.

Whenever possible, yes.

@Shockmaster thank you for the additional information. Let me get with my grading team to see what I can find out for you. I will email you directly once I find out more.

Hello, we are aware of the Population report not registering the newer cards and this has to do with the newer system updates. These cards will be added to the Census soon. We can assure you that they are not being missed as they do get registered based on our database compiled from the cards that have been graded in our system. So the cards that have been graded will automatically be integrated into the population report. I am sorry but I will not be able to answer any Registry questions in this forum for you. You may want to reach out directly to them in the CSG Registry Forum.

Hello! As of right now, CSG can only grade standard-sized cards; however, we hope to expand our capability in the near future. Keep an eye out for our newsletter for the most up-to-date information.

Hello, CGC/CSG does not necessarily clean the cards but does have microfibre cloths available for wiping residual dust particles and debris. This does not guarantee that all foreign substances, especially fingerprints, will be removed and we suggest that you wipe your cards yourself before sending them in.

Hello, once delivered it can take 10-20 days for the intake process to occur and the submission to be received into the system. This depends on the number of other submissions being received at the time. With the recent holiday, our office was closed on July 3rd and 4th, it may take a bit longer.

Hello, I am showing that this has been received in our warehouse. You may check this by using the search bar on our main page of the website shown on the screenshot below.

Hello, CGC grades most magazines that fit within the following dimensions: 11-1/2" tall x 8-7/8" wide x 1/2" thick (except magazines with hard covers or jeweled covers).

Hello, do you happen to have the tracking number available? You can check to be sure this has arrived at our warehouse on our main webpage at the bottom of the page. Once received it can take up to 20 days to go through the intake process and be entered into the system. This depends greatly on the number of submissions being received at the time of delivery. With the recent holiday, you can expect some additional delays.

@Ninjawerks I am showing that the package has been scanned into our warehouse system. You can check this on our main website at the bottom of the page.

Can you please provide us with the certification number of the card in question?

Hello, you should be able to reach us by calling + or 00 and the number 1-855-GRADE10 or 1-855-472-3310. This should be a toll-free number for all to reach us.

I am glad to hear it! Thank you for letting us know!

Hello, there is always a possibility of cards being damaged when being removed from a holder, although it is slim when done by a trained professional. The holders are designed to be tamper resistant and difficult to open on purpose. Perfect 10 cards are not recommended to be reholdered as they are being retired, not removed. They are still being counted in the Population reports, they are just not assigning NEW perfect 10 grades moving forward. This means the ones that you already have will be even more rare in the future.

Hello, we are still working to correct this issue for you and we know this is not ideal. We greatly apologize for any delays that you have experienced. We do understand that this can be extremely frustrating and we are working with our software developers to resolve this issue for you as soon as possible. We do greatly appreciate your continued patience and understanding. I can assure you that this is a priority and your case has not been forgotten.

Hello, it is hard to say without seeing the form for ourselves. Could you screenshot the form for us or email it to submissions@cgccomics.com? Thank you.

Multiple professionals examine every collectible to ensure accuracy and consistency. No grader notes were included on your item. The grader notes are not required nor a guaranteed part of the grading service. Since no notes were taken by the grading team, there is no further information we can provide to you regarding the grade of your item. We apologize for any inconvenience.

Hello, thanks for reaching out. Unfortunately, I am not able to tell if that mark is the stain they are referring to in the Grader's notes at this time. Remember that oftentimes notes may not be entirely comprehensive or give a 100% accurate description of the defects. Please keep this in mind and refrain from basing your judgment with our grading standards and procedures, solely on the Grader's Notes that are provided.

Hello, thanks for reaching out and for the additional information. I am getting with my web team now to see if we can get to the bottom of why this card is not showing up in the population report for you.

Hello, Thanks for reaching out. Can you please clarify which banner you are referring to? I am not quite sure which one you are speaking of. Thank you so much.

Hello, generally the turnaround times start when the submission is received into our system. Please remember that these are in business days and are estimates. Thank you.

Yes, our offices will be closed July 3rd and 4th 2023.