CrystalM CS

Hello, we have a 14-day window to report errors and damages to books and holders at this time If your books fall within this timeframe then they would qualify for the mechanical error submission and a complimentary reholder. If they are past this period, then they will need to be submitted for a paid reholder for the corrections. Thank you. https://www.cgccomics.com/news/article/11571/mechanical-errors-policy/

Hello @Smith Etc for the confusion. The turnaround time of two weeks was incorrect and we apologize for the misinformation. As of right now, there is no set time for Mechanical Error submissions. The time it takes greatly depends on what needs to be done to correct the errors and the number of submissions received before yours. Although I cannot give you an exact timeframe, I can assure you that these do take priority over regular submissions and we are working on these as quickly as possible. 

The "scheduled for grading" is simply a placeholder status for all mechanical holder submissions. This status is used for all submissions no matter what needs to be done and it indicates that they are in the system waiting to be reviewed. We do appreciate your patience and understanding. 

If you have not yet sent the form in, please write on the form itself that you would like to have overnight shipping and we will try to honor this when receiving the submission. 

Hello, sorry for the delay. All cards are shipped to our location in Florida. We do not "clean" cards; however, all graders are equipped with a microfibre cloth to wipe down the surface of cards. 

Hello! Yes, you may send us comics using USPS Registered mail. 

Hello,

Thanks for reaching out. It looks like your submission is running behind and I have reached out to our verification team to see why. I am going to have our customer service start an email ticket for you to better assist you in following up as well. Thank you. 

Hello, this would qualify for the Mechanical Error submission as long as it is done within 14 days of being shipped out from our facility. I am not sure about the Mile High inclusion and this would take some more research. You may want to complete the form and then email customer service to find out more, that way you do not miss the chance to complete the form while we research the pedigree for you. 

Hello, this is an excellent idea. We are limited to licensing agreements at this time and we would need to discuss this with Disney. Keep an eye out just in case. 

Hello, This is a great suggestion and we will be sure to pass this along to our management for you. 

Hello, We work closely with our manufacturer to ensure that we receive only the highest quality holders, and we take great care to protect these holders during our grading process. The significant size and extreme clarity of these holders, however, make it virtually impossible to prevent small scratches and scuffs that may occur during careful handling and in transit. As a result, minor scratches and scuffs that do not distract from the encapsulated book are considered to be acceptable. 

This being said, I would say this would qualify for a complimentary reholder service if you are the original submitter and have reported the defect within 14 days of receiving the book. You will need to complete a Mechanical Error submission form online to qualify. 

Hello, not a dumb question at all! You may submit all of the books on one submission form by using the Add Another Service button in the REVIEW CART option or you may complete a separate form for each tier. You may send all the books in one box; however, the slower tiers may take a bit longer to be entered into the system than the higher-value tiers once received at our facility. 

Hello,

We generally send all shipments via FedEx ground at this time and normally do not make changes to submissions once it has been received in house. Do you have the submission number that you would like to overnight?

Our London office does attend some conventions and these are listed on our Events page. We do have some facilitators that attend as well. 

Hello, you may request the universal label on your packing slip; however, it will ultimately be up to the grader's discretion if they will move forward with the request. They will review the book on a case-by-case basis. 

Thanks for the additional information. I was able to pull up this certification number and it appears that this is an error that was not supposed to be included on the label. It is not pertinent to the comic itself and would be removed if submitted for a paid reholder service. 

Hello! I was able to pull this up in our system and found it had been verified by CGC and should now be showing in the system search and census as well. We apologize for the confusion! Please let us know if you have any additional questions. 

Hello, the shipping kit that you order will come with all the supplies that you need EXCEPT the shipping label and submission forms. You will need to fill out the submission form separately on the website and when completing the form it will give you the option to print out a pre-paid label to ship the cards to us with. The label can be printed on regular paper and taped or glued to the package. Let us know if you have any additional questions. 

Hello, Please keep us updated via email once you receive the cards! 

Hello! Yes, we will be attending National this year. We will be having on-site grading for sports cards and trading cards only. The pricing has not yet been announced but keep an eye out for our newsletter for the most up-to-date information. https://www.csgcards.com/submit/events/

Hello, we are so sorry that your submission has not been entered yet. Our intake process usually moves a bit quicker; however, it does depend on the volume of submissions that are being received on any given day. The turnaround times that are posted are estimates and we do try to update them weekly as best as possible. We appreciate your continued patience and understanding as we work to get your submission entered and completed for you. 

Hello! It looks like you have a nice collectible on your hands. At this time, it would be hard to tell from photos alone and we do ask that you send the book in for review for restoration. It would be decided on by a case-by-case basis. As for the grade, we can't speculate on that until the restoration has been completed. 

Hello! We don't have set wait times as it depends on the number of submissions being received; however, we like to give at least 7 days up to 20 days depending on how busy we are. We do appreciate your patience and understanding as they packages go through the intake process of being sorted and opened for processing. 

Hello, all custom label books will go onto one submission, not each onto their own. Thank you. 

Hello! I am showing that this is running a bit behind. Let me look into this for you and I will send you an email once I know more. Thank you so much for reaching out!

Hello, I am sorry for my confusion, but I am not quite sure what you are referring to. Can you provide us with a submission number to better assist you?