CrystalM CS

Hello! We are so happy to hear that you decided to join! The membership credits are applied on the back end. Nothing is billed until it reaches our facility, once it is billed, we will automatically take off the $150. The online form is not programed to show account credits so you can estimate the deduction yourself from the total listed on the form. IF for some reason you do get charged the full amount, please contact customer service right away and we will make sure to refund the credits back to your card! You may reach us via email at service@csgcards.com. Thank you!

Hello, the Magazine parts are in, and we will begin the production on the Magazine submission as soon as possible. You should see these start to move forward shortly. 

There is a $5 handling fee per submission form that is stated online. The Grading tiers that the book would go under would depend on the declared value of the book. If you believe the value to be under $400, then it would be a Modern tier, if over $400 then most likely a Standard tier. You can speak to someone who can help walk you through this as well by calling 877-662-6642 Monday through Friday 8am to 8pm. 

Hello! Unfortunately, signings by multiple artists for the same book are typically only possible when those artists are doing a multi-signing at the same time.  We cannot hold a book or submit it for another signing. Getting one book signed by multiple artists that are not signing together requires the book to be resubmitted after completion by each talent and a new submission form issued for the next.  However, there may not be adequate time in between signings for this to be possible. If you have any questions, please let us know.

Hello! This is a great question! CGC does not certify books that are sealed in a manufacturer's poly-bag. To have a poly-bagged book certified by CGC, you must either remove the book from its poly-bag or send written approval authorizing CGC to remove it. The words “Poly-bag removed” will appear in the key comments section on the CGC label.

The label will not specify if any loose item was in the poly-bag with the comic. When the comic graders remove items from a poly-bagged comic, the items are returned to the submitter in a separate mylar/bag and board.

Hello! Thanks for reaching out to CGC. We have cleared out backlog and gotten our system down to a science now to shorten our turnaround times for our customers. Our estimated turnaround times for most submissions is 15 business days right now but sometimes this can be faster! We are very proud of the work that has been done to get this far in our pressing services and hope that it is reflected in the products that you receive. Please let us know if you have any additional questions. 

Hello! This submission does look a bit behind so I emailed out verification team to see if I can nudge it along for you. You should see this move forward shortly. Thank you so much for your patience and understanding. 

Hello! We are so excited you decided to submit with us! You do not need to buy our kit to submit and may use your own shipping materials. At this time, we cannot press foil covers. Once received, our team will review the book and if it cannot be pressed, then they will email you to let you know and the fees will be refunded. Or you may cross it off the packing list all together and add it under the appropriate tier. Please let us know if you have any additional questions. 

Hello! Yes, the Reholder will receive a new label along with the new holder. 

Hello! Thanks for reaching out. It looks like your submission has been received and entered into the system as of 2/6/23. You can find the most recent status updates on it by logging in and going to the Submission Tracking feature. Please let us know if you have any additional questions. 

Hello @Captain Chaos Comics we have a refund policy that you must cancel within 30 days to receive a refund of membership fees. Unfortunately, you will not receive any type of refund if you cancel at this time. We can downgrade your membership now to a free account if you would like but it would be the same as waiting until it expired on its own. Just let us know how you would like to proceed. 

Hello! This is an amazing collectible you have on your hands! I was able to confirm with our Grading team that we will accept and grade this lid! We look forward to seeing it soon. Thanks

Hello! Thanks for reaching out. I was able to pull up your submission and it is currently being encapsulated. This means it should be finalized very shortly but I will also check with my verification team to see the status as well for you just to make sure everything is running smoothly for you. 

Hello! We are sorry to hear you received a damaged slab and possibly a damaged book. Unfortunately, there is an inherent risk when a collectible is subjected to additional handling from a signing event, which might result in additional defects and a lower grade.  This is a risk that the customer acknowledges and accepts when they agree to our waiver and the terms and conditions on the submission form.

This being said, we will review the book for the damages claim. Please return the book by using the Mechanical Error form and it will provide a pre-paid return label. We are a closed facility and do not allow comic drop offs to members at this time. Mechanical Error submissions usually take about two weeks are so but because this is a review of damage it can take longer if needed. Please let us know if you have any additional questions. 

Hello! We are sorry to hear that your book received a lower grade than expected. Yes, you can repress the book and still receive the Yellow Signature Series Label. 

Images of the CSG holder may be used consistent with the CCG Terms of Website Use and provided you include a photo credit. Images of Trading Cards, Sports Cards, and Comic Books are the intellectual property of their respective copyright owners. Links to the CCG Terms of Use are located in the footer menu on the respective websites.

Hello! Since this is going to the Post Office it should not have any issues being received. Let us know if any issues arise via email at submissions@cgccomics.com. Thank you. 

Hello! We understand that it can be confusing and have a few different steps in our verification process that helps ensure the books are labeled correctly. Just try to get as close as possible and we will make the necessary corrections once it hits the grading stage of the certification process. Thank you. 

Hello! Yes, we will be accepting submissions at the Emerald City Comic Con this year. We are so excited to be a part of such a great show. We hope to see you there!

Hello! Those types of situations are handled on a case-by-case basis after an investigation of the claim. Is there a particular card that you are looking into? Do you have the certification number by chance? 

Hello,

This can be redeemed at our CCG store. I have included a link for you below. Please let us know if you have any additional questions. 

Hello, 

This is hard to say without having the book in hand. There is always a possibility that the book may go up a bit if regraded but it could also go down in grade as well. 

Hello @wmorgan I am so sorry to hear that you are having issues with billing. I do see that you have sent a few emails and spoken to a few customer service representatives about this subject, and we are working on getting you an answer as soon as possible. I will be direct messaging you for details pertaining to the submission as well. 

Hello! 

We are so excited that you are submitting with us. Either one is correct! Lakewood Ranch is technically a part of Sarasota so either location will get the package to the right spot for you. Please let us know if you have any additional questions. 

Hello again!

I was able to confirm "This is not an error we catalog at this time. We would consider cataloging it with more information. For example, the missing black ink 1990 Topps was a result of a known issue happening during the run caused by a foreign object." Thank you!