CrystalM CS

Hello! Thanks for reaching out. CSG and CGC Trading Cards are processed at different facilities, and we do ask that they are shipped separately at this time. As for the ASG and GEM cards, right now we do not cross over these cards and do ask that they are removed from their holders before they are submitted to make it easier on our receiving team. Let us know if you have any additional questions. Thank you. 

Hello! We hope to have these amazing artists come back for a signing soon but there is no official timeline as of yet. Keep an eye out on our newsletter for the most up-to-date information!

Hello, I do see that we have an open ticket with our customer service on your submission currently and they are working with you to get an update. They will respond as soon as possible once they have more information on the status on this submission. We appreciate your patience and understanding. 

Hello, can you please email customer service photos of the slabs to submissions@cgccomics.com. Thank you.

Hello, we recently developed a new form for handbills, and I will get with my web team and make sure this is added to the website. I am sorry that it is not available. In the meantime, I will be emailing you a copy of the form. Please keep an eye out for your emails. 

Hello! We are so excited to hear that you will be submitting with us! At this time, we do ask that these are submitted separately as they are sorted and processed in different locations. This will prevent your regular submission from being delayed as it is transferred to the correct location for receiving. Thank you so much for understanding. 

Hello! We are so sorry you received a damaged holder. You can resubmit this for a complimentary reholder service as long as it is done within 14 days of receiving the book from our facility. You can do this by creating a new submission form and selecting Mechanical Error instead of grading when prompted. It will provide you with a pre-paid shipping label.

If you ever have questions regarding this process, please email customer service at submissions@cgccomics.com. Thank you. 

Hello, we are working to get all magazine submission finalized as quickly as possible and they should be moving forward soon. We are still working on the first in, first out policy and this means the older submissions are taking priority. The turnaround times listed when you submitted the books are still accurate and if you email customer service at submissions@cgccomics.com you should be able to get a better update for you. Thank you. 

Hello, I sent you a direct message regarding this. 

Hello! Processing of orders generally runs about 10-20 business days from delivery depending on current submission volume. Packages containing Walkthrough, Express, or Standard tier that are clearly marked WK, EX, or ST on the shipping box will be routed for expedited processing.

You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.

Hello! Thanks for reaching out. Unfortunately, our cutoff date for the Bradley Cooper signing was May 20th. We cannot accept submissions after this date. I am so sorry. 

If the card was received from our facility within the last 14 days, then it would qualify for a complimentary Reholder service; however, if it has been past this timeframe then it would need to be submitted as a paid Reholder. When submitting the card, you would need to hand write on the packing slip that the label will need to be corrected. 

For the complimentary reholder option, please email customer service at service@cgccards.com for instructions. Thank you. 

Thank you so much for the photos! We will make sure this gets reinstated for you so it shows up on the search. This may take a day or two and we appreciate the patience. Thank you again and we hope you have a great day!

Hello, I did just test the code and it should be working for you. I messaged you back via direct message. Please let us know if this is still not working for you and provide us with a screenshot via direct message, please. Thank you so much for your patience and understanding. 

Hello, fees are determined based on a lot of factors and are set independently in the UK from the US. You are welcome to submit directly to our location in the US if you feel more comfortable doing so. Thank you so much for your continued support!

Hello, I am so sorry to hear this has happened. I was able to pull up the email thread and looks like it has been resolved. Do you still have issues that need to be discussed? 

Hello, I have direct messaged you the discount code to be used for the 10% off the store. Thank you. 

Hello @JRTownsend it may take up to 20 days to go through the intake process. If you would like, we can always confirm that it was received at our warehouse for you. Please email the tracking number to customer service at submissions@cgccomics.com. Thank you. 

Hello @Edmund Paul  you may request an Artist Account by emailing out signature series team at signatureseries@cgccomics.com. Thank you!

Hello! Processing of orders generally runs about 10-20 business days from delivery depending on current submission volume. Packages containing Walkthrough, Express, or Standard tier that are clearly marked WK, EX, or ST on the shipping box will be routed for expedited processing. You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.

Hello, we are so sorry to hear that this option is not available on your book. I will get with my webteam to see if we can add it for you. If you do not wish to wait you may always hand write on the packing slip the label that you wish to add to the book as well. Thank you for letting us know. 

EDIT:

I have spoken with my IT department and confirmed the following information:

Thank you for contacting us. Processing of orders generally runs about 10-20 business days from delivery depending on current submission volume. Packages containing Walkthrough, Express, or Standard tier that are clearly marked WK, EX, or ST on the shipping box will be routed for expedited processing.

You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.

@850chris this is normally attributed after the grading process has been completed.

Hello! We are so sorry for this mistake, and we would be more than happy to correct it for you. I will direct message you the instructions on how to send the cards back to us for complimentary corrections.

Hello! Yes, we will accept and grade this collectible at this time. Please see the below screenshot of the census data that we have for this issue. Thank you.