CrystalM CS

Hello! If the signing is not witnessed by an authorized CGC witness and directly submitted for grading, then the signature cannot be authenticated for Signature Series. Testimonials, photographs, video recordings, certificates of authenticity, or any other proof of signing are not accepted. 

Any items that have already been signed would not qualify for the Signature Series label. In most cases, they would receive a green Qualified label. This allows the graders to ignore the signature for grading purposes and the book is not downgraded for the writing. Label Description | CGC (cgccomics.com)

Hello! I know they are working on making the labels be available on the Reholder submission form. For now, we are asking that you hand write the label number on the packing slip. 

Ultimately it is as the Grader's discretion on what is added to the label, but Argentina should be listed. Thanks for your patience. 

Hello again! I confirmed that this would qualify as an Error under our guidelines. Please be sure to mark ERROR when submitting the card for grading. It does cost an extra $5 but it will indicate the error on the label. 

Hello, it looks like you have a great collectible on your hands! Unfortunately, we would not be able to accept it at this time. We don't have the ability to authenticate signatures and we only accept "pack pulled" autographs. I am so sorry. 

Hello! We are so sorry you received mislabeled cards. We do normally ask that you email our customer service team the certification numbers from the cards and the errors that are on the labels so we can note in our system that they are coming back in. Customer service will then provide you with instructions on how to send the cards back. You may reach them at services@csgcards.com. Thank you so much!

Hello! Thanks for writing in. Unfortunately, it would be nearly impossible to tell if a card was a counterfeit from photos alone and we would need the cards submitted for review to tell for sure. I am sorry but we cannot assist you at this time. Let us know if you have any questions regarding the submission process. Thank you!

Hello! The online form is not able to show the credits on the account as it is not a "live" form. Nothing is billed until it is received at our facility, this is when the credits should be applied on the back end. If the credits are still not applied, please email customer service and we will refund the $50 to your card on file. You may reach us at service@cgcvideogames.com. Thank you!

Hello! I will check with my grading team on this one for you, but I have also included my Error guide for you to review as well. I will let you know what they say as soon as possible. Thank you! CGC Trading Cards Error Guide | CGC (cgccards.com)

Hello! I was able to speak with my Grading team who confirmed that this card has been affected by environmental damage and this is not due to manufacturing errors. I am sorry to say this does not qualify for an Error card at this time. 

Hello! After reviewing your card, CSG has given the collectible the SU (Service Unavailable) designation. There are several reasons why the collectible could have received this designation. The most common reason is the card was too large for our holder. Even though a card may look to be the same size, because of imperfections in card production, it's possible for a card to be a couple of millimeters larger than the next one.

Hello! If the second signature is through CGC Signature Series, then yes! Both signatures will be listed on the label, and it will retain the Signature Series label. 

Hello! Unfortunately, there is no way to edit a submission form once it has been finalized. You will need to create a new submission that includes pressing. Please note that no payments are taken until the submission has been received at our facility. Thank you. 

Hello, I believe what you are seeing is the signing event for the Greg Capullo & Todd McFarlane Signed Batman/Spawn #1 Submission Info | CGC (cgccomics.com). Please let us know if you have any additional questions. 

Hello! At this time, we do not have a buyback program for the labels, but we will accept them either by mail or emailed. Please let us know if you have any additional questions. 

Hello! I was able to locate your email and responded to you there. We always suggest that you contact customer service as we do note your account when you have received approval for a Mechanical Error. This would prevent you from being charged if it is found that the submission does not qualify for a Mechanical Error. Please note that due to our crystal-clear slabs, some scratches/scuffs are unavoidable and considered normal. 

Hello @ramithard let me check with my verification team to see the status of this for you and I will let you know as soon as possible. 

Hello! This is what I have been told: "We do differentiate between the Brazil and "standard" versions of these stickers, as well as the pink backs. However, we won't mention "Coca-Cola" on the label" Please let us know if you have any additional questions.

Thanks for the photos and the additional information! I am asking my grading team now to see what I can find out for you!

Hello! We are so sorry that you did not receive the requested custom labels! I was able to pull up your account and it looks like you were not charged for the labels after all. I have sent a copy the invoice over to your email and you should receive it shortly. Please let us know if you have any additional questions. 

Hello! What a fantastic collection you have. Unfortunately, we do not accept or grade Garbage Pail Kids cards, but we hope to accept them in the very near future! Keep an eye out for our newsletter for the most up-to-date information on when we will be accepting these types of cards!

Hello! We are so sorry to hear that you cannot add these books to your submission form. I will have my IT department look into this for you; however, in the meantime if you do not wish to wait for them to correct the issue, you may handwrite the labels that you would like on the packing slip. Nothing is billed until it is received at our facility so you will be charged for the labels on the back end once the submission has been received into the system. Thank you. 

Hello! I was able to pull up your account and found that you are correct, and it appears that you already paid for the labels on this submission. We are so sorry for the confusion. I have credited your account for the $10 for future use but if you prefer, we can refund this to your card. Just let us know!

Hello! You may have to check on the original certification number to see the grade as we normally do not assign a new certification number to books when getting a Reholder done. 

Hello! We are so sorry to hear that you are having issues with the online form. Are you trying to pay with Discover card? At this time, we cannot accept Discover as a form of payment. If not, can you please provide us with a screen shot of the error message that you are getting? This may be easier if you send us an email at service@csgcards.com. Thank you.