CrystalM CS

Hello Dan,

I sent you a private message to gather some more information for you. 

Hello! This is an excellent question, and I am trying to get an answer for you from our grading team now. I will let you know as soon as possible. Thank you!

Hello, @wmorgan thanks for reaching out! We are so sorry for the confusion with your submission. I am showing that we have both our phone team and our email team working to resolve the issue currently and they should be getting back to you shortly. We do appreciate your patience and understanding. Thank you. 

Hello! We are so sorry to hear that you may have received a damaged card. I will be direct messaging you with details on how to move forward. Thank you. 

Hello! This varies greatly depending on the severity of the prints and stains on the book. Light fingerprints can be lifted with Pressing; however, if the oils have soaked into the books, then they will not be able to be cleaned. You can find more information on our services by following the below link. 

CCS Pressing | CGC (cgccomics.com)

Hello! Books are evaluated on a case-by-base bases and we will never force a book into a holder in case it may damage the books. Unfortunately, the notes that I have read are the same as what has been provided to you, and it was too large to fit in our slabs at this time. I apologize for the inconvenience this may cause. Thank you. 

Hello! 

If this needs to be updated, our Graders will do it when it hits the grading stage of the certification process. They will verify the books and ensure that they are labeled correctly for you. Thank you for reaching out. 

Hello! 

This is an excellent question and a little hard to answer. Yes, we do only authenticate cards at times; however, it is up to the Grader's discretion. Most cards receive the numeric grade unless their condition is poor, or it is a very old card. There is no way to request an Authentic Only grade at this time as it is up to the Graders when they will use this designation. 

Hello! This was part of a special promotion, and we are not currently evaluating or authenticating aftermarket signatures. Thank you. 

Hello, I am being told that this would not be considered an error at this time and would most likely be considered a factory defect. 

Hello! @JDC21 Thank you for reaching out to CSG. At this time we do not have any grade CA but we do have IT.  IT (Ineligible Type). This means the card was either unlicensed, unofficial, or was obscure enough that we were unable to authenticate properly.

Hello! Thanks for reaching out. I am letting my Grading team know of this and we will provide you with an update as soon as possible. 

Thanks for reaching out. I need to gather more information for you on these questions and I will let you know as soon as possible. Thank you. 

Hello, we are so sorry that you received some scratched slabs. I see this is within the two-week time limit to report damages so we would be more than happy to correct these for you free of charge. Please complete a new submission form and select the Mechanical Error option when prompted. Continue to follow the directions given on the submission form and it will provide you with a pre-paid shipping label. Please let us know if you have any additional questions. Thank you. 

Unfortunately, this would be decided on a case-by-case basis, and we cannot give you the blanket response that you are looking for. We would need documentation for the books to be reviewed before determining if they would qualify for a Pedigree label or not. 

Hello, we understand your frustration and apologize for the inconvenience. Please allow for a few days for our email team to respond to your email inquiry, it can take several days for our team to get to an email depending on how many have been received. Thank you. 

Hello @WDBill Yes, you may still use the membership credits towards all fees; however, the online form and account cannot show the credits at this time. Any credits will be automatically applied once the submission has been billed. Submissions are not billed until they are received at our facility. Thank you. 

Hello! We are so excited that you chose to submit with us! Express submissions have a current turnaround time of 5 business days. You may find this by following the below link. Please let us know if you have any additional questions.

CGC Services & Fees | CGC (cgccomics.com) 

Hello @Mainstrt 

I sent you a DM

Hello! We are happy to hear that you will be submitting with us! The fees are based on the grading tiers selected for the books. Each tier is based on the year of the books and the estimated declared value of the books. Modern books are considered 1975-present and must be valued under $400. Anything valued over $400 would need to go under a higher tier. 

The value we ask you for is an insurance value, a number you would feel comfortable with in terms of a replacement value if your book was lost or damaged while with us. We do encourage you to be conservative as we do not reimburse you if you over-value your book. In the event that your book was grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time

Hello! We are so excited to hear that you decided to submit with us! Each tier will be on its own submission and be shipped back separately. Please let us know if you have any additional questions. 

Hello! We are so happy to hear that you have decided to submit with us! If you are directly submitting with us at a show then all you will need are the books and the packing slip, we will do the rest for you! 

Hello! We are so sorry to hear that your phone call was cut off. I will be sure to let them know for you!

Hello! We do recommend normally that you contact us via email at submissions@cgccomics.com but this can take several days to get a response. If you are in need to speak to someone immediately, please call 877-662-6642.

Hello! They would qualify for our Reholder service, not the Crossover service. This means that we would not be regraded and would just be reholdered into the new label and the grade would remain the same. If you would like the cards regraded, then they would be graded as raw cards. Please let us know if you have any additional questions.