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CGC Mike

Administrator
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Everything posted by CGC Mike

  1. I have alerted the team about this thread. I hope to have answers to people's concerns next week.
  2. I have put in a request for more tape to be added to the bottom of the boxes.
  3. I will send an e-mail to the team, linking this thread.
  4. I don't think you need to get too alarmed about this, as I believe it is real rare. @Still Only 20¢ said there were spots on the inside of the slab. I said I would bring it up to the QC manager.
  5. Sorry to hear this. I will mention to the QC manager that going forward, the slabs should be checked for spots before encapsulation.
  6. Hello You would have to complete separate submission forms. You can send them to us in the same box. Just make sure the packing slips are clearly placed with the correct submission. Also, you can write WK on the outside of the box. Mike
  7. I am sorry to hear that this happened. Unfortunately, I have no control on the current shipping arrangements. Although airing your concerns here is the best way to try and promote change.
  8. Hi Here is a link to a thread that explains how to remove a card from a set. Mike
  9. Hello It would be added to your current balance. Keep in mind, that credit is good for 1 year. The old balance would have to be used within a year from the time it was added to your account. Mike
  10. The way I remember it was, the journals were the same as regular threads, and showed up in the active topics. We had Invision at that time. It was decided that all of the journals would be locked, and linked at the top of this new, improved (cough) format.
  11. Sure. To be clear though, the we stand behind comment was not directed towards something like this. I do agree that a mistake was made or it is a severe case of SCS.
  12. I would like to see the journals put back to the same format that regular thread are. That is the way they used to be. I am not sure that is doable but, will ask when I have a meeting with Dena.
  13. I mentioned internal notes as a way to see if the grade said 9.6 or 9.8 My post had nothing to do with graders notes.
  14. Hello You can submit it with bulk but, you would need to select error for that card as noted under the error add-on box. Mike
  15. So, this should be sent back as ME for review. I am going to PM you the details, as we would like it brought to the attention of the person I contacted.
  16. Let me check to see if I can fine internal notes on this, and I will let you know.
  17. I can't give out specific e-mails. However, if you need my assistance with this, let me know, and I will send the e-mail.
  18. I am seeing the error, too I will notify web help. Thanks for the heads up.