CGC Mike

Sorry to hear this. I will mention to the QC manager that going forward, the slabs should be checked for spots before encapsulation.

Hello You would have to complete separate submission forms. You can send them to us in the same box. Just make sure the packing slips are clearly placed with the correct submission. Also, you can write WK on the outside of the box. Mike

I am sorry to hear that this happened. Unfortunately, I have no control on the current shipping arrangements. Although airing your concerns here is the best way to try and promote change.

Hi Here is a link to a thread that explains how to remove a card from a set. Mike

Hello It would be added to your current balance. Keep in mind, that credit is good for 1 year. The old balance would have to be used within a year from the time it was added to your account. Mike

I'll bring it up to the team.

Send it in as a ME.

It's only fitting you create your next id as "Erased"!

Yes. Not saying for sure this is what is happening here but, that's what it stands for.

Ah, I was going by the post in this thread that showed I said that.

The way I remember it was, the journals were the same as regular threads, and showed up in the active topics. We had Invision at that time. It was decided that all of the journals would be locked, and linked at the top of this new, improved (cough) format.

Sure. To be clear though, the we stand behind comment was not directed towards something like this. I do agree that a mistake was made or it is a severe case of SCS.

I would like to see the journals put back to the same format that regular thread are. That is the way they used to be. I am not sure that is doable but, will ask when I have a meeting with Dena.

I mentioned internal notes as a way to see if the grade said 9.6 or 9.8 My post had nothing to do with graders notes.

Hello You can submit it with bulk but, you would need to select error for that card as noted under the error add-on box. Mike

So, this should be sent back as ME for review. I am going to PM you the details, as we would like it brought to the attention of the person I contacted.

Let me check to see if I can fine internal notes on this, and I will let you know.

This has been fixed.

I can't give out specific e-mails. However, if you need my assistance with this, let me know, and I will send the e-mail.

I am seeing the error, too I will notify web help. Thanks for the heads up.

Hm I just did a random search, and it worked for me. If you continue to have this problem, send me a PM, and I will open a ticket with web help.

Could you forward me the 2 e-mails from the reps? mgreenwood@cgccomics.com

They can be in the same bubble bag. I would put the packing slip in front of each order. You could even attach a note that there are 2 submissions as an added precaution.

so if someone sends in a book when it was a 10 day turn around then by time you get it it had become a 27 day turn around they are stuck with the 27 day turnaround? Unfortunately, TAT's are not guaranteed, and this can and does happen.

Ignore what I typed above. This is what I was told by customer service. When the customer signs up they select their primary collecting interest and this is where the credit will be applied. It can be moved to one of our other companies if the customer prefers as long as they have not used any of that credit yet. If you haven't used any of the $150 yet then you just need to email or call customer service to let them know that you prefer to have the credit applied to NGC and we can move that for you here.