The startling increase in the number of books I've gotten back with cracks on the right edge of the holder, excessive scuffing, multiple books damaged between grading and encapsulation. Loss of my business income due to extended wait time between grading and the encapsulation process.
If CGC doesn't have a full time Production Engineer dedicated to encapsulation. What are they waiting for? How many books do you accept back, how much is lost on return shipping costs, forward shipping costs, lost production time, damaged books compensated for, administrative costs with return orders.
Why is it getting worse, when will it get better, when will things change? I'm sure many would like to know these answers.