I see that the discussion regarding Menace is still raging.
I feel compelled at this point to discuss my experience.
1. There were issues with my order and issues with communication through the CGC message board.
2. Menace corrected these issues once I contacted him through email.
3. Menace delivered his product and issued the appropriate refunds within 48 hours of being contacted.
That is my basic experience. Take it for what you may. But for the record, I ultimately ended up satisfied.
I think the biggest problem here is communication. I don't think he is HOS worthy; I'm convinced his mistakes were honest and not malicious.
I do think it's fair, however, to air criticism at his "disappearance" from the board. If you make contractual agreements through the board, then you should use the system as a vehicle through which to maintain contact with your customers. I think the person making the money should be the one acting proactively throughout the transaction. When you sell something, like it or not, you are also providing customer service. If there is an issue or necessary update to be made, then it's up to the person providing the service to speak up first. As a seller myself, I think it's better to be proactive when there are problems or delays. It simply looks better than waiting for people to come knocking.
Just my opinions on the subject. I figured I'd post my experiences because people are continuing to call him out for not making things right. Well, he made things right with me...thankfully.