Jennifer F.

Good morning, Thanks for your message. Unfortunately, you won't be able to pay online but you can contact our accounting department and make a payment over the phone if you don't wish to send a check. You can reach us at 877-662-6642 and follow the prompts for accounting. You can also reach them via email at: accounting@cgccomics.com. Thank you!

Good morning, Thanks for your message. A CGC holdered book, when stored properly, should protect indefinitely. However, the holders and labels may change and evolve over time. New security features and/or enhancements may be added from time to time. If that is a consideration, you can always upgrade your books to the newest version of the holder at any time through a reholder. Thank you!

Good morning, Thanks for your message. Yes, as long as your order was delivered before your membership expired then it will be fine. Your credit would still be applied. We are currently opening mail from the week of 5-17 so it will be a couple of weeks until we get to that day's mail. Thank you!

Good morning, Thanks for your message. Payment details from your membership, which is through our Collector's Society, is not directly linked with the internal system that processes your submissions. Any credit card information you have on file for your membership would not carry over to your orders. However, once you do provide your credit card information for your grading submission then we can keep that on file for submissions going forward. If you don't wish to provide that information on the form, you can also call us and provide that over the phone, if you prefer. You can reach us at 877-662-6642. Thank you!

Good morning, Thanks for your message. The turnaround times start from approximately when your package is delivered. Thank you!

Good morning, Thanks for your message. As long as your order was delivered prior to the expiration date, we will be able to process it without a problem. Any membership credits you may have still had on your account would also still be applied. Thanks!

Good morning, Reholders will retain their original certification number. The only time the number will change is if the book is regraded. Thank you!

Good morning, Thank you for your message. There is no set time frame for how long a book will remain in a certain status. It will vary depending on multiple factors including the tier you selected and how many invoices are ahead of yours in line. Right now your invoice is in encapsulation and should be finishing up in the next couple of weeks. Thank you!

Good morning, That is currently how the labels are but I am checking with our team to see if they can get the image moved over further to the left so that all the characters are visible and not blocked by the hologram. Thank you!

Good morning, Thank you for your message. When a book is manufactured in such a way that it is missing some component that it was supposed to have, we designate it as a "MANUFACTURING ERROR", assign it a Green Qualified label, and state in the label text exactly what it is being Qualified for. For instance: "MANUFACTURED WITHOUT HOLOGRAM ATTACHED TO COVER", or "MANUFACTURED WITHOUT BLACK INK ON COVER". These are the type of errors that usually affect an extremely small amount of the print run. There are some comics where a substantial amount of the print run was affected by some error, where the amount of errors released number in the hundreds, or even thousands. CGC will actually assign the error as its own "Variant Name", so to speak, and treat the book essentially as if was intended to be printed that way, complete with a Blue Universal label (although the Key Comment on the label will still explain what the error is). The error book at that point has, for lack of a better term, graduated into being it's very own variant, based purely on the sheer amount of copies that were released. Thank you!

Good morning, Thanks for your message. All First Appearance notations are made at the discretion of the CGC grading team. If you do not see a First Appearance notation that you believe should be noted, you may request it. To request a first appearance update or inclusion of other information to the current label, please include a note both on your printed submission form and also attached to the bag of the specific book (post-it on comic bag) and our graders will review and make a determination on that request during the grading process. Thank you!

Good morning, Thanks for your message. Yes, the magazine sized holders are different from the smaller comic sized holders. Magazine sized holders are only sealed at the four corners and not all the way around like the comic holders are. What you are seeing is normal for this type of holder. Thank you!

Good morning, Thanks for your message. Unfortunately, we have had many delays on this signing that were beyond our control. We have been promised by his reps that it will be soon but I don't have an exact date at this time. If you prefer to have your books pulled from the signing and returned, we can do that. Just provide your submission information to our customer service department and we can take care of that for you. You can reach us at: submissions@cgccomics.com. We are very sorry for the delay and any inconvenience that may cause. Thank you!

Good morning, We started putting the number in large bold print on the left side of the label back in September of 2003. According to the certification number you provided, this book was graded after that date. Thank you!

Good morning, I'm sorry to hear you have been having an issue getting in touch with someone. You can provide that information to our accounting department at 877-662-6642 and follow the prompts for accounting. You can also email the information to them at: accounting@cgccomics.com. If you need to speak with someone and you can't get anyone in accounting you can contact customer service and provide the credit card information and we can forward that over to accounting. Thank you,

Good morning, Thank you for your message. You won't be charged until they start the actual pressing process. Your order may still just be in line to start pressing which is why you wouldn't see the charge come through yet. Thank you,

Good morning, Thanks for your message. When you process a Walkthrough, Express, or Standard tier submission, you will notice that we request that you clearly write WK for the Walkthrough tier, EX for the Express tier, and ST for Standard tier on all sides of the outside of the shipping package. Packages are sorted at the warehouse level upon arrival and we try to give properly marked packages priority as Walkthroughs, Expresses, and Standards are more time sensitive than other tiers. Without the package being marked clearly with EX, WK, or ST, it is stored with other submissions received from that date waiting for our receiving team to process them. Packages are processed in the date order they are received. Once your package is opened, it will be processed under the tier selected. Unfortunately, we cannot accommodate requests to pull a package due to the very high volume of submissions waiting to be opened. Thank you,

Good morning, Thank you for your message. We would have to examine the book before we could make any determinations. Even if our graders did decide to change the grade, we can't do anything without the book in hand. If you are in possession of the book, you can certainly send it in to us for a review. Thank you,

Good morning, We would have to take a look at the invoices but Quality control is the final step before a book is ready to ship out. So if you have an invoice that reads quality control then you know that one is close to being completed. Quality control is done after encapsulation. Thanks!

Good morning, Thanks for your message. The pressing process is the same for magazines and comics. We will list a comics as a "magazine" if the book is larger than the standard comic size and it has to go into our magazine sized holder. Comic holders can fit up to: 10-1/2” tall 7-5/8” wide 1/4” thick If your book was larger than this size then it would be classified as a "magazine" in our system. If this was an error and the book isn't a magazine, then it will be corrected in our system and adjusted accordingly once it is reviewed. Thanks!

Hi, you will not see the credit on your online order form. You are only charged once we receive your order and it is logged into the system. If your order has been logged in and the charges run and you do not believe the credit was applied, please contact our accounting department at: accounting@cgccomics.com or by phone at 877-662-6642 and follow the prompts for accounting. Thank you!

Good morning, Thanks for your message. To update your credit card information, you will need to contact our accounting department. You can reach them at: accounting@cgccomics.com or by phone at 877-662-6642 and follow the prompts for accounting. Thank you1

Good morning, Thanks for your message. The longer turnaround times are mostly a result of a very large increase in submissions over the past year. We are receiving thousands of submissions per week and as a result, it is taking much longer than it has in the past to open and log in those submissions. We are working hard to complete submissions as quickly as possible while ensuring the quality of our services. We apologize for any delays or inconvenience. Thank you!

Good morning, Thanks for your message. Please email the details to our customer service department and we can send you the instructions on how to proceed. You can reach us at: submissions@cgccomics.com. Thank you!

Good morning, Thanks for your message. There is no set time frame for how long an order remains in one status. It will depend on many factors including the tier you selected and what the current turnaround time is for that tier. But the "scheduled for grading" status you see is a general status that encompasses several different internal statuses. It will remain in that status from the time we print out the bar code that goes on the order through grading and encapsulation. It will only change once it moves into quality control. So it may appear that your order is not moving because that status is the same but in actuality it is moving forward. You can always contact customer service to see exactly where your order is in the process. You can reach them at submissions@cgccomics.com or by phone at 877-662-6642. Thank you!