Wow! Looks like something very pointed landed on the package (probably another heavier package) and quite easily distorted the packaging right through the bubble wrap to the book. I have received several raw books from Heritage packaged this same way, but fortunately, none of those boxes suffered this kind of handling damage, but it does worry me and your experience here confirms they need to shore up how they are packaging raw books like this. I have two raw books on the way to me now from Heritage and would be very enraged if they arrived like this one of yours, especially for what they charge for shipping, they could at least try to protect them better.