Let me guess - you were just as "friendly" over the phone as you were in this post, right?
Btw, tone/mood cannot be interpreted over text, at least not without exclamation points or caps lock. Therefore your comment is ridiculous as it is impossible for you to interpret my "written voice" but thanks for playing.
right on Stanley1883, Msschmidt sounds dooshy in protecting CGC even though you paid for a service and did receive it....
Imagine if companies like McDonalds, or Starbucks, or Movie Theatres pulled this...
we would not be backing them,,,,
Your right we still back the companies but we don't have to smile about it. As far as me paying for the service and receiving it, that still remains to be seen. Technically, I paid for a 10 day turnaround time as that's what they quote, now if it take's considerably longer, the argument can be made that I did not receive what I paid for. Consider your McDonalds analogy, if you order and pay for a Big Mac and receive a Cheeseburger, did you get what you paid for? Same principle, I paid more for extra and in my case the extra is speed, if I don't receive the "extra" why should I have to pay the "extra" price?
Again, let me disclaim that at the time of this post, my order is NOT late and my conversation is based on the hypothetical situation of my order actually being late. Please note the "if" and "remains to be seen" usage. Nowhere did I say (or cry) about my order being late.