I hope this hiring has positive results.
A couple of questions regarding some of the more common complaints...
Plastic shards in the slabs - Will this gentleman be responsible for simply not letting slabs go out with any shards in them, or will he be responsible for the shards not getting in the slabs in the first place? Big difference. Quite frankly, this has been going on for a very, very long time and there is absolutely no way that CGC does not know where they are coming from.
Scratches/scuffs on (or in) the slabs - exact same question and exact same same statement regarding CGC knowing where they are coming from.
Again, I hope the hiring of Mr Saucerman brings positive results, but I'm afraid that quality won't improve much without the top dogs willing to make those changes. So far, they seem unwilling to do so.