TheCollector2016

Right, I have. The original cert number page has yet to show any updates to it, while there is a NEW cert number, which leads to a page with some of the book's info, but no grade and no pics.

Hmm...well it looks like we may have an issue then....sent in my ME last month. Finally received the Grading/etc. update this week, 1 month later. It has now been marked as "Shipped" (albeit, this could just be the shipping label creation as FedEx does not indicate pickup). In the Submission Tracking, the Line Item number hyperlink goes to a completely different certification number than the original certification number.

What happens when something is sent in with a Mechanical Error? Does that mean it gets a new cert number?

Hi Mike, Towards the end of July, I sent in a CGC Home Video submission. It has yet to appear under "My Submissions" on the website. I have no idea what its status is. A few weeks later, I sent in another CGC Home Video submission. It also has yet to appear under "My Submissions" on the website - however, a few weeks after that second submission, the FedEx showed up with it slabbed, and I received no shipping email. The slab had the following issues that I found concerning: 1. Scanning the QR code on the label takes me to https://www.cgchomevideo.com/cert-lookup/results?certNumber= Indicating some sort of 404 error message - seemingly the certnumber is not in the QR code. 2. The cert number beneath the QR code, even if inputted into that url, still gives a 404 error. I have no way of looking up my submission. I emailed customer service last month, and Nicki said: "We are working on updates to the CGC Home Video website. Once these updates are completed, online submission status and certification look-up tools will be online and working correctly. We appreciate your patience while we make these updates. I do not have an ETA for completion yet, but our web team is working quickly to get these tools online." To review: to date, neither one of my CGC Home Video submissions, not the first one I sent in July, and not the second one I mysteriously received back, appear on the CGC Home Video website under My Submissions whatsoever. As stated in my last post, seemingly, both the CGC Home Video website and CGC Card website aren't working properly.

So the web team has to fix the cards website AND the video website? FWIW, the CGC Video website hasn't been functioning right since at least July....so we shouldn't count on Cards working any time soon?

If it makes you feel any better, I submitted a video back in July, still hasn't appeared in the system, and a video I sent weeks later also still isn't the system, yet it was slabbed and shipped to me. I'd like to send some cards too but there seem to be significant delays right now and I feel like it has to be staffing-related.

Hi, What is the printing error service, and what specifically defines a printing error? Does that include if text on the card is inaccurate or wrong?

Would you mind sharing where you got the wall mounts? Those are cool.

Hey Crystal, sent you a DM.

Hi Team, Received a VHS slab back today (which I'm happy about), however: this order never appeared in my submissions, nor did I receive an email notification that it shipped. And, scanning the QR code on the back takes me to a 404 error page. I have 2 more recent orders that I submitted that have yet to appear in my submissions, and obviously now I'm a bit concerned. What's going on here?

Had the same top of the case issue myself with a book submitted around the same time. Sent it back with mechanical error, saw it arrived, and currently waiting for it to appear in my submission tracking. We'll see if things turn out differently.

Interesting. Sent mine in several weeks ago, package was confirmed as received, but no updates on the My Submissions page.

Hi Team, Received my slab back today. The top of it I would consider "loose", e.g. it's not firmly closed or secure, I'm inclined to use the word "sticky" as it doesn't seem to remain closed at the top. Can you advise?

What's been the average turnaround time for the VHS slabs?

I guess it looks like I'm the only one who went. It was an insanely hot Saturday. All the headliners looked to be having a good time, lines for everything moved efficiently. I hope Fan Expo was there taking notes.

Thanks, Mike!

I meant sealed in the plastic wrapping.

If a VHS isn't sealed, can it still be submitted? It doesn't have to be sealed, right?

So even though it's a graphic novel, because it's 1/2in thick it goes in the magazine category? It meets all tall/wide requirements for both comics and magazines. Magazines normally ask issue number, year, etc. And that's not the case with this.

I have a graphic novel I'd like to submit. The concern is that it's a 1/2in thick. Do I submit it as a magazine?

I gotta wonder....when you own a 6-figure slab, what exactly do you do with it? Do you keep it in a safety deposit box? Display it on the mantle?

Anyone else going this weekend? Looking forward to comparing how it all functions to Fan Expo.

Fast track book was received 6/20. Non-fast track received 6/26 on Monday, like everyone else. Given that fast track is currently cited as 10 days and I'm on day 9...not expecting shipment tomorrow.

Right, that of course makes sense. So they're under no obligation to stay late and keep signing considering they already have the money in hand. Which makes staying late to keep signing nice.

How would this have been tracked? Presales were done online, then redeemed for tickets. I didn't see anyone counting the tickets when they were handed over at the booth to ensure an exact amount of autographs were performed.