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Funnybooks

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Posts posted by Funnybooks

  1. On 10/1/2023 at 9:01 PM, Gambold Vintage said:

    >You are whining to a group of people<

    Actually the intent was to get the company's attention, since their response times are limited to California weekdays.  In that it was successful. 

    It will make it easier for me to cancel the sale after it becomes obvious next week that the seller is never going to get the book shipped. I said easier, because of course Shortboxed has no method to formally provide feedback or ask for action.  There's just...email.

    And for the record, the Shortboxed site promises shipping for "most orders" within 48 hours of purchase.  It wasn't a matter of how long it would take to arrive - I'm well aware it could be a week or more. The issue was the book was not shipped, 72 hours later. In my experience that means it isn't coming. Sellers almost never take more than a couple days to get stock out the door (unless they are Heritage). Once three or four days have passed, there is very little reason to believe it will ever happen.

    >Most orders are confirmed instantly and ship out within 48 hours. Once shipped and tracking is updated, most packages will arrive within 2-3 business days.<

    Also, I did just get a response from Shortboxed and they agreed something was amiss, and are looking into it. I can't help but think I got that email on a Sunday because of this forum thread. 
     

     

     

    you have not answered my question?
    when did you contact SB about this matter?

  2. Chill Relax GIF

    On 10/1/2023 at 7:26 AM, Gambold Vintage said:

    Count me in as another one time only user. Ordered my first book on there four days ago. It hasn’t moved. No communication is possible with the seller and the “customer support” to the only two email addresses posted has ignored my emails.
     

    There is no phone number or contact form, or any online record of communications. My grandmother has a better customer support  interface for her yarn company.  


    My next step is to file a complaint with my credit card company. If you can’t respond to customers, you should not be taking their money. 
     

    I tried. Terrible first experience means I’ll take my business elsewhere. Happily there are plenty of other options. 

     

  3. On 8/22/2023 at 11:54 AM, zzutak said:

    @CGC Mike, with all due respect, this question from "Management" is totally inappropriate and should never have been asked.  It makes "Management" look like total weasel-like clowns.

    Let's assume for the sake of argument that the top-right corner was severely compromised.  Shouldn't whoever was handling the book when this large chunk detached have contacted their supervisor to document the problem and ask for guidance?  Shouldn't the supervisor then have contacted @Dinohin22 to alert him to this issue and ask whether he still wanted to have the book graded?  Shouldn't each of those contacts be noted in this book's digital record?  And where is the missing chunk?

    What am I missing here?  (shrug)  Please help me understand why Management's question is appropriate.  :foryou:

    This (thumbsu