Yeahiwasder4dat

41 minutes ago, theCapraAegagrus said:

Consumers can purchase their own UV-protective film.

I'm aware. He simply suggested they incorporate it into the slabs which isn't a bad idea.

35 minutes ago, Keys_Collector said:

I've had my comics on the wall for years.  No dungeon here.  Just 1 room that is properly set up so that no direct light is on them.  There are solutions out there and thinking that CGC will magically start doing UV slabs isn't the solution, at least not now.  Just wrap your slab in saran wrap and you'll be fine.

I have cards on my desk in UV sleeves. I'm not the one giving someone some sarcastic response on curtains when they had a valid idea.

14 minutes ago, Keys_Collector said:

some shades and black out curtains can help you there

Not many people want to live in a dungeon just so they can display some collectibles.

On 6/17/2021 at 8:39 AM, RKgant said:

I think the bait and switch question centers on the question of "If the stated turnaround time was 80 days when you sent your order in (really, when the order arrived at CSG), and then a week later the turnaround time went to 199 days... is the submitters turnaround time now changed to 199, or is that 199 only for orders received as of the 199 change?"

I believe that the answer is supposedly the former.  In that case, no bait and switch.  If the answer is the latter, then yes, it is a bait and switch.

It's the bold one. I had a TCG sub through CGC when it was 30 day turnaround. Took 85 days to complete. With bulk being the slowest tier it will come almost to a full stop if they have a lot of standard, EX/WK orders coming in. It may not be the full 199 days but it will probably be pretty damn close.

28 minutes ago, C. Yeager said:

Wow. So the time it takes an order to just get marked as received is 70+ days now. ...expecting "current turnaround" times to increase again any day now. CGC's bulk turnaround is currently at 228 days. I'd have to imagine CSG's will be the same.

Worst part is, they seem to have no intention of doing anything to solve it.

5 hours ago, PokemanDude90 said:

Just received a new Express Return, and all 13 slabs have the same scratches/marks/scuffs in the middle-center on the front of the slab case, just above the actual card. 

Switching to this cheap and unprotective packaging was an egregious oversight. This is completely unacceptable for an almost $900 service. 

STOP USING THIS PACKAGING IMMEDIATELY. 

 

I had one of those flimsy pieces of cardboard lying around. I forgot it came from them. Yeah, those are pretty bad for keeping the cards separated and secure. Must be an issue with acquiring the foam.

29 minutes ago, BFeld said:

Sad state of affairs when I am no longer looking forward to when my cards are graded and returned.  Now just waiting for them to be marked as received.  Going on two months now since since package has arrived.  As CSG is now processing orders received the week of April 5th I am only days/weeks/months away from having my order logged in, wahoo! Excitement mounts!  Forget if anything is graded a 10, just looking for that magical moment of package logged in.  Oh happy day.

Then only a calendar year wait after that!!! Shouldn't be legal to have so much fun!

6 minutes ago, johnl702 said:

I know, he doesn't.  This isn't bait and switch. That implies they knowingly did this. CSG is swamped and has poor management. I highly doubt this is the outcome they wanted.

I get where he's coming from though with sending in something on an 80 day turnaround that becomes 199 so I don't blame him for feeling "baited". I would've never submitted at the time if I knew it was as bad as it was.

While reading that article I linked the CCG president said he didn't think the backlog was unmanageable, even though they were over a month behind on opening submissions at that point. The principle of the matter gets me irate as much or more than the actual time.

2 minutes ago, johnl702 said:

Bait and switch is the old car sales tactic. Get them in for a cheap model, say its sold and up sell the customer. I think your definition is off. Maybe you shouldn't be a little person_without_enough_empathy and stop whining.

That's a generic phrase for multiple situations in which what's advertised isn't what's available or received. Doesn't apply to just cars.

1 minute ago, RKgant said:

Rob420... professional troll.

You want to see a professional troll?

https://sportscollectorsdigest.com/.amp/news/psa-suspension-sports-card-grading-companies-impact-becketts-csg-sgc

Scroll down the the CSG interview.

I seriously doubt he has much to do with this honestly. I imagine yo'ure probably looking more towards the director of operations, or their boss.

As someone who's income is reliant on selling cards at the moment I definitely feel your frustrations.

On 6/10/2021 at 2:16 PM, sstencil4 said:

If I purchase a CSG pristine 10 card without subgrades, is it possible to submit this card using the reholder service and have subgrades added?

I believe you have to have it regraded through the appropriate tier, not the re-holder option.

33 minutes ago, theeddiefastrack said:

No one from the company is getting out and handling our issues, talking about what's happening from a real transparent POV... and yet, every person I've talked to says they are overwhelmed with cards... yet they keep taking orders.

Frustrated and giving up. How can you not be able to encapsulate the most basic of cards? Anyone have any more insight?

I'm a very patient man but I don't enjoy not being told the truth, and I'm not sure I am being told that right now. 

Sigh.

THIS THIS THIS ^^^^^^^^^^^

Feels like getting bamboozled to the umpteenth degree.

Have to say I spent some time on the phone with one of the CS managers today as well. Their CS is a God send considering how ramped up this situation has gotten me. I 1000% agree with you on that front.

I was in the same boat, called early last week before my package was opened and asked that a shipping label be slapped on it and to be billed. Obviously didn't happen, but that can't possibly be more work than opening the order. So it confuses me why they won't. I get not hunting it down, but why not flag it to be returned when it finally surfaces instead of opening it?

1 minute ago, JoeR2004 said:

Where do I find it and how do I use it?

They should credit you in the invoice, meaning when they charge your card it'll be $150 less than the total fee. You shouldn't have to do anything.

1 hour ago, Philip Golden said:

yep. i hope the people at the company are actually watching these boards. I am on biz day 57 on my standard submission. site says 47 biz day turnaround. not. 

I seriously doubt the people that make the decisions are. I think you have some managers, maybe even director level people that do but I doubt anyone that's has the final say on this mess. Even then, I feel like by how political the responses are that they're muzzled by the people above them.

13 minutes ago, Rob420 said:

couldnt agree more , Csg could be a main player but they are dropping the ball on so many levels with the bs they been saying since march about thicker slabsand not updating the system as things move through it and with the turn arund times , yes they are cheaper but once you add all the extras like 2 bucks for a auto grade and or 10 bucks more to have subs added to the label thats what 24 to 26 bucks for bulk  no thanks its something they already do when they grade a card but want to up charge , its not worth it with that wait , for all that ill wait till psa opens back up sub with them and get a hugher return on my card or use sgc to get them back in a great time frame. And if you notice you wont see admins commenting on these threads cause what people are say is right and csg knows it .

I just want my cards back. This isn't what I signed up for after they've pushed times back 2-3x. Can't have my merchandise I need to sell held hostage. Also, low turnaround time was the only reason I used them to begin with 😂. If I hadn't got the bait and switch on that I would've never used this company.

7 hours ago, C. Yeager said:

SGC was smart for doing what they did. Tactically, it was an excellent move to counter CSG entering the market. CSG's inaction to the influx of subs has now left them stagnant. The only bulk subs they'll be getting now are bottom of the barrel ones that consumers submit because they are the cheapest option available. Their inaction has now made them the go-to grading company for low-end cards! 👌 ...And I actually want CSG to become a major player, and they still might. But when everything settles, and PSA and CSG have the same turn-around times, which company do they think consumers/dealers/investors are going to choose? CSG may have accidently created their niche... low-end cards.

Not only bulk but standard as well. I was thinking the exact same thing a few days ago. Once these other companies are rolling again I don't see CCG doing much. The biggest reason for using this company was speed. Lowest returns, and long wait? No thanks.

6 hours ago, Rufuss C. Kingston said:

Because CSG didn't exist when CGC Trading Cards was born!   Maybe you should be asking why couldn't CGC handle the sports cards

You knew what he meant 😒

19 hours ago, William-James88 said:

This has me curious, why couldn't CSG handle the pokemon and magic cards? Why did it have to be an extension of CGC instead?

No one understands, many people at the last show saw some of my CSG/CGC slabs and the convos at some point brought that up. 

On 6/11/2021 at 8:53 PM, Shockmaster said:

People need to realize the state of the hobby right now. Every grading company received a massive amount of shipments and have so few people working. No one could've prepared for that.  Even companies that have been around for decades like PSA, Beckett and SGC weren't ready.

SGC got theirs under control, Beckett and PSA said they couldn't deal with it at stopped subs to try to get through the backlog. CSG and CGC are just getting longer and longer, with no drastic action to control turnaround on their end. It took them a month to get through a week's worth of deliveries. Instead of capping subs, jacking the price way up they increased by a tiny margin, probably so they could make more without deterring subs. They've shown time and time again through lack of communication that they don't give two f*cks about the customers.

I've been calling CS asking for my sub to be sent back, considering they haven't opened it in two calendar months.They won't even send back unopened orders, when it finally comes time for it to be opened. There's absolutely no reason that shouldn't be possible other than they can force you to continue the process and bill you even though it's not even remotely close to the estimate. It took 50 business days to open a package when turnaround was 25 when sent. 30? 40 to complete? Sure. 50 f*cking days just to get to the order and not think there might be a problem?

Management is a joke at this place. Yeah, we all get the hobby is up, look at the turnaround thread on CGC forum. The second or third comment is a dude that asked one of the Admins what they were going to do to deal with PSA shutting down the day after that announcement. The response was something to the effect of "We don't care what they do, we focus on improving our system". So you're telling me every customer with two brain cells could figure out things were about to go fubar but the people paid to figure it out as their job couldn't?  I can't fathom a world in which the man can be that dumb so the political answer was to answer the question without actually answering the question. I don't think they're insufficiently_thoughtful_persons. So it boils down to trying to do what's right for customers vs $$$$ and they chose the $. They came into this game far far after PSA and Beckett were already brought to their knees. At every turn they've mess on the consumer to get more money. Think people are completely justified in complaining about this mess show when 90% of it could've been avoided.

11 minutes ago, Rob420 said:

seems they are even slower at updating there system then they are grading , just add it to the list of issues the company has currently . wonder how the "thicker" slabs are coming along  be glad they arent holding your cards hostage waiting on "thicker" slabs 

At this point I'd be willing to pay just about anything to get my stuff away from this company as fast possible.

It's just been one thing after another, and I've been submitting stuff since last Dec. Some of it was okay in the beginning but it's turned into an absolute nightmare.

Standard/Bulk

Delivered: 4/2

Received: 6/11

SFG: TBD

G/QC: TBD

Shipped: TBD

17 hours ago, jsrva said:

But hey, at least we can do group therapy here on the boards!

If I were them, I'd rather people vent their frustrations here where I'd imagine not many people come. Better here than on Instagram, Twitter, Reddit, and YouTube.

8 hours ago, tmoore_25 said:

Congrats on having your packages move forward some in the process. BUT, don't get your hopes up. My bulk order received on 2/26 moved to grading in April. Guess where it is right now? Still there. Matter of fact, it was in encapsulation and then I watched as it went backwards to grading again. After you have been thoroughly frustrated at the fact that they are moving no further, you will call them and inevitably be told that they are waiting on two cards to receive the mysterious larger holder. Most likely, they have a severe shortage, due to the global supply issues, of regular slabs and they will run out if they fill the bulk orders. That's why they tripled the turnaround times for bulk but not for the other service levels. They will fill those smaller orders just so the can get some product out there and try to fool people into believing that they are actually fulfilling orders. 

Think about this. My first order submitted when they opened up was received by them in the system on 2/26 and that order number is #258. My second bulk order was just checked in yesterday. It arrived at their office on 4/5 and is order #6204. So, what that means is that between the end of Feb and the beginning of April they received about 6000 orders. They are checking in packages this week that arrived in the first week of April. That indicates that they received about 6000 orders in 6 weeks and they are just now getting into the stuff from the week that PSA shutdown, SGC raised their prices to astronomical levels, and CSG operated as if nothing was happening. They probably went from 1000 orders per week to double that. If you think they have enough regular slabs in stock to handle that influx when they can't even get the larger slabs that are supposed to be coming, you would most likely be wrong. Look at how badly they are trying to hire people. They've got this foolish hiring fair, cleverly disguised as a Grading Academy. They are offering $2500 sign-on bonuses also. They were so ill prepared for what has happened to them. 

Instead of going onto the podcasts and explaining the situation that they are in and letting us know what they are doing to correct it, they continue to try to pull the wool over the eyes of the collectors. Eventually, they will have no choice but to come clean.

I believe this is spot on. I have subs with both CGC trading cards and CSG for sports. With the recent increase in turnaround I've seen post where people are still getting their stuff "graded" in the previous time frame when it makes it to "received". The increase in turnaround appears to be related to logistics in terms of being able to get packages open and shipped more than anything. Whether it's a lack of material, physical space or machinery they seem to be having a really hard time in the logistics area that's bottlenecking the order process and the increase in TAT is to compensate for delays in those areas. Just wish they'd be upfront about what the hell is going on.

6 hours ago, Toneament said:

58 Card Bulk Sub 

3/09/21-USPS Delivered
3/12/21-CSG Marked Status as Received
3/30/21- Scheduled For Grading
4/13/21-Itemized list able to be seen
4/19/21-Invoice Received

4/25/2021- Grading/Quality Control (Still Here as of 6/9/2021)

 

I do not have any cards that would require thicker slabs and on 6/7 they said cards are still being encapsulated.

Must be encapsulating about one a day at that rate.

19 hours ago, tmoore_25 said:

That is an interesting point. I don't think I have seen any bulk returns in quite some time. If that is the case though, I just don't understand why CSG can't just come out and say it.

$

8 minutes ago, Ron Churches said:

At some point logistics beyond throwing labor at it are an issue. Like, if I need one specific hole dug, hiring 2 people to dig it is basically just as efficient as hiring 100 people to dig it. I think it's systems constraints. Could also be a bottleneck at the sonic welder stations, as those are expensive and probably the last thing they want to buy a bunch of.  Also, touch points around validation, bar code scanning, moving cards from station to station. Prepping for research, fixing people's submissions that were sent in poorly, etc. I would also assume they try to take all legwork out of the equation so that the grader can just grade. Quite possible there's a ton of cards that have been assigned a grade/QCd, but are piling up trying to get through the welding station and then through outbound logistics.

Feel like we're on the same page, as I said workspace. Didn't necessarily mean just physical space limitations but like your analogy of the two people in one hole. At one point I did work in transportation for a few years. Little different in terms of freight, but some things factor across the board. Can't have 15 forklifts if you can't effectively operate them all in the same place. I was saying that I don't believe labor is the limiting factor. The actual grading times seem to be on par with what they were prior to the increase in TAT. Stating that the limitations seem to be on the logistics side more so than the grading.