Ryfle Posted January 16, 2022 Share Posted January 16, 2022 Back at the end of September I sent in 10 moderns. A bunch of really nice virgin variants I've been waiting to get graded. They were delivered to CGC on 10/6 and that was the last I've heard. No submission has popped up yet and any correspondence through email is "Were still looking for your package". Do I have any other action I can take? I really feel like I'm getting hosed here and the responses from CGC are becoming less frequent. It's like they know something is messed up and don't want to own up to it Link to comment Share on other sites More sharing options...
Lightning55 Posted January 17, 2022 Share Posted January 17, 2022 A while back, CGC stated it had opened all the backlogged packages. Yours should have hit the dashboard at that time. If you can prove it was delivered and CGC can't seem to locate it, you should be covered by CGC's insurance that is part of your grading fee. The carrier can't help you if it shows as delivered, even if insured. This requires an actual phone call to Customer Service, not an email. Get a human involved. Link to comment Share on other sites More sharing options...
54 68 65 20 52 65 64 20 50 69 6c 6c Posted January 17, 2022 Share Posted January 17, 2022 Call Link to comment Share on other sites More sharing options...
comicquant Posted January 17, 2022 Share Posted January 17, 2022 On 1/16/2022 at 9:14 PM, 54 68 65 20 52 65 64 20 50 69 6c 6c said: Call Just don't take the blue pill Link to comment Share on other sites More sharing options...
comicquant Posted January 17, 2022 Share Posted January 17, 2022 On 1/16/2022 at 12:42 PM, Ryfle said: Back at the end of September I sent in 10 moderns. A bunch of really nice virgin variants I've been waiting to get graded. They were delivered to CGC on 10/6 and that was the last I've heard. No submission has popped up yet and any correspondence through email is "Were still looking for your package". Do I have any other action I can take? I really feel like I'm getting hosed here and the responses from CGC are becoming less frequent. It's like they know something is messed up and don't want to own up to it On a serious note you'll be surprised how much a phone call can do for you in cases like these. With serious matters such as lost books you need the direct communication. Link to comment Share on other sites More sharing options...
William-James88 Posted January 17, 2022 Share Posted January 17, 2022 On 1/16/2022 at 12:42 PM, Ryfle said: Back at the end of September I sent in 10 moderns. A bunch of really nice virgin variants I've been waiting to get graded. They were delivered to CGC on 10/6 and that was the last I've heard. No submission has popped up yet and any correspondence through email is "Were still looking for your package". Do I have any other action I can take? I really feel like I'm getting hosed here and the responses from CGC are becoming less frequent. It's like they know something is messed up and don't want to own up to it just call them asap and ask about the insurance Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted January 17, 2022 Share Posted January 17, 2022 Call 'em! Link to comment Share on other sites More sharing options...
joeypost Posted January 17, 2022 Share Posted January 17, 2022 My experience with situations like this is that they will eventually be found. Call but follow up your call with an email so you have documentation. I would also make sure you print out the submission form again to have for your (and insurance) records along with the shipping records. djzombi and jokiing 2 Link to comment Share on other sites More sharing options...
Calm-Mix Posted January 17, 2022 Share Posted January 17, 2022 This is scary! Call and email to document and time stamp. Link to comment Share on other sites More sharing options...
Sigur Ros Posted January 18, 2022 Share Posted January 18, 2022 On 1/17/2022 at 7:56 AM, joeypost said: My experience with situations like this is that they will eventually be found. Yeah, they'll probably be found, but... they won't be virgin variants anymore. Link to comment Share on other sites More sharing options...
Math Teacher Posted January 20, 2022 Share Posted January 20, 2022 (edited) On 1/17/2022 at 6:56 AM, joeypost said: My experience with situations like this is that they will eventually be found. Call but follow up your call with an email so you have documentation. I would also make sure you print out the submission form again to have for your (and insurance) records along with the shipping records. This is my experience also. I sent in ASM #194, #300, and #361. I was told, after quite some time and several phone calls, that my books were lost. I was given the option of continuing to wait or accept the insurance amount along with some credit for grading. I chose the latter. After about 4 months, CGC let me know that the books had been found. CGC asked if I would like to send the money back and then have my books graded. Since I had already replaced all three issues, I passed on this offer. I still wonder what grades my books would have received. On a side note, what would CGC do with those books that I passed on? Do they grade them and then try to sell them, or is it something else? Edited January 23, 2022 by Math Teacher Link to comment Share on other sites More sharing options...
Dadcoe1212 Posted January 22, 2022 Share Posted January 22, 2022 I also had my books drop off of the list after being there for over 8 months. I did call and the person assured me my books were fine had been at pressing for almost 6 months and should be done there soon then back to cgc for a grade. I sent my books in March last year, so we are quickly coming up on that anniversary. I check my status every week or so and it still says completed because half the order wasn't pressed, and I got them back after about 7 months. Makes me nervous but they did assure me the books were there and making the turns to get home eventually. Call you'll feel better Link to comment Share on other sites More sharing options...
Gaard Posted January 23, 2022 Share Posted January 23, 2022 On 1/20/2022 at 10:34 AM, Math Teacher said: On a side note, what would CGC do with those books that I passed on? Do they grade them and then try to sell them, or is it something else. I would also like to know. djzombi 1 Link to comment Share on other sites More sharing options...
Lightning55 Posted January 23, 2022 Share Posted January 23, 2022 I have seen it mentioned in other threads that CGC auctions off the books that they end up with. From things like damaged while in their possession, misplaced, etc. If they pay you for them for whatever reason, I guess they can do as they please with what they bought to try to recoup some of the loss. djzombi and Math Teacher 2 Link to comment Share on other sites More sharing options...
Math Teacher Posted January 24, 2022 Share Posted January 24, 2022 On 1/23/2022 at 1:00 AM, Lightning55 said: I have seen it mentioned in other threads that CGC auctions off the books that they end up with. From things like damaged while in their possession, misplaced, etc. If they pay you for them for whatever reason, I guess they can do as they please with what they bought to try to recoup some of the loss. I agree that CGC can do whatever they please, as technically, they paid for them. Thank you for your information. Link to comment Share on other sites More sharing options...
