Jesus F. Posted February 24, 2022 Share Posted February 24, 2022 I'm trying to submit books but no custom labels option available. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 25, 2022 Administrator Share Posted February 25, 2022 Hello Jesus, Thank you for your question! It looks like you completed your packing slip already. If you would like to request a custom label that was not available on the form, feel free to hand write it on the packing slip. When our receivers see that they will add that custom label to your books, if it is an available option. Link to comment Share on other sites More sharing options...
Jesus F. Posted February 25, 2022 Author Share Posted February 25, 2022 The problem im having is its not giving the option for custom labels on the online form. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 25, 2022 Administrator Share Posted February 25, 2022 Hey Jesus, I did just log into your account and recreate the issue you are experiencing. I have sent this over to our Website IT Department to get this figured out. This may take a few days to get corrected. Sorry for the delay! If you have any other questions feel free to let us know. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 25, 2022 Administrator Share Posted February 25, 2022 @Jesus F. Hello Jesus, This problem has been fixed. You can now add custom labels to your books once again. Link to comment Share on other sites More sharing options...
4Mickey Posted February 27, 2022 Share Posted February 27, 2022 How can I see what Custom Labels are available without starting a transaction Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted March 1, 2022 Administrator Share Posted March 1, 2022 On 2/27/2022 at 2:55 PM, 4Mickey said: How can I see what Custom Labels are available without starting a transaction You can locate what labels are currently available here: https://www.cgccomics.com/news/article/7873/ Link to comment Share on other sites More sharing options...
mcampos125 Posted November 9, 2022 Share Posted November 9, 2022 hi moderator, i am also having the same issue, i am trying to add the Image/Skybound Mark Invincible custom label but i do not have the choice on my online form. Can this be corrected? Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted November 9, 2022 Administrator Share Posted November 9, 2022 @mcampos125 I have sent you a DM. Link to comment Share on other sites More sharing options...
Kleverone Posted January 9, 2023 Share Posted January 9, 2023 Trying to submit 2 spiderman comics online and I'm not being given the option either. Link to comment Share on other sites More sharing options...
Administrator NickiO CS Posted January 9, 2023 Administrator Share Posted January 9, 2023 On 1/8/2023 at 11:02 PM, Kleverone said: Trying to submit 2 spiderman comics online and I'm not being given the option either. Hello @Kleverone, I was unable to recreate the issue with custom labels. I have sent you a DM with some additional troubleshooting steps. Please let us know if you have any questions. Link to comment Share on other sites More sharing options...
Aesthetikz Posted January 19, 2023 Share Posted January 19, 2023 (edited) I'm also unable to add custom labels. Question: Are the Todd McFarlane & Spawn Custom Labels available for Batman/Spawn Books? (Specifically: The McFarlane Signed 1:666 Incentive w/ CGC COA)? Edited January 19, 2023 by Aesthetikz Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted January 20, 2023 Administrator Share Posted January 20, 2023 On 1/19/2023 at 3:35 PM, Aesthetikz said: I'm also unable to add custom labels. Question: Are the Todd McFarlane & Spawn Custom Labels available for Batman/Spawn Books? (Specifically: The McFarlane Signed 1:666 Incentive w/ CGC COA)? Hello, These labels were exclusive to the current McFarlane signing that is taking place. These are not able to be applied to the Batman/Spawn books. I am sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Aesthetikz Posted January 20, 2023 Share Posted January 20, 2023 No exceptions for the McFarlane Signed Incentives? It's my understanding that they were Signed and Witnessed at CGC during his first round signing, Thus why they come with a CGC COA/Voucher for Signature Series Yellow Label by the 31st. Also, I'm still not able to choose/add ANY label from my account still. Link to comment Share on other sites More sharing options...
JohnnyStrohl Posted February 1, 2023 Share Posted February 1, 2023 Still not fixed. As of 2/1/2023, 5:10 pm EST, not getting the custom label option. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted February 2, 2023 Administrator Share Posted February 2, 2023 @Aesthetikz, Unfortunately, we are not making any exceptions to these labels. I am sorry for the inconvenience. I just reviewed your account and the only book you submitted was this Batman/Spawn. Unfortunately, we do not have any labels available for this book. If you have any other questions, please let us know. @JohnnyStrohl, Unfortunately, because this book is so new, Marvel Labels are not yet attached to this book in our system. If you would like to add custom labels to these books, please hand write this correction on your packing slip with the specific label ID number you are requesting for these books. Once this has been received in our office, we will be able to add those labels to your books and charge appropriately. I am sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Josh Peterson Posted April 13, 2023 Share Posted April 13, 2023 Hello. I'm having the same issue trying to add Amazing Spider-Man 347 and adding the custom Venom 'Lethal Protector' label. It just doesn't show up. If I change the comic, the custom label option comes up, but not for that issue. Please fix! I want to ship in for the David Michelinie signing! Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted April 14, 2023 Administrator Share Posted April 14, 2023 @Josh Peterson, Please select the correct book from the dropdown menu (example below). This is the reason why the custom labels are not appearing for you. Link to comment Share on other sites More sharing options...
Josh Peterson Posted April 14, 2023 Share Posted April 14, 2023 That worked, thank you! I'm confused about how I selected the wrong comic, but I'm grateful to have the fix! Link to comment Share on other sites More sharing options...
Grimjack60 Posted April 23, 2023 Share Posted April 23, 2023 (edited) Hello, I was able to add a custom label to my Amazing Spider-Man 252 comics I wish to submit. However, when I added my X-Men #1 (Campbell Virgin) book, no custom label options are available. Is there a work-around for this problem? Once there is a fix, I will be happy to submit my order. Just discovered if I only select the 'standard' entry for X-Men #1 07/21 (and not the Campbell Virgin option - which is the actual book I wish to submit) I have the option to select a custom cover. I am reluctant to select this option, since I will be submitting the Rogue (negative) cover. - Grimjack Edited April 24, 2023 by Grimjack60 Link to comment Share on other sites More sharing options...
