Rich42 Posted March 10, 2022 Share Posted March 10, 2022 I submitted books 6 months ago. No change in status. I am a paid customer. I have e-mailed and tried chat with no response. I wanted to do more with CGC but with the customer service so far I am reluctant to give them anything. If you can't handle the volume then stop taking items!!! Just ridiculous. Next con I am just going to the CGC booth with a sign saying its a scam. Maybe save others the frustration and loss of items. I assume my stuff is lost. If you are reading this then get out while you can. Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 3:19 AM, Rich42 said: I submitted books 6 months ago. No change in status. I am a paid customer. I have e-mailed and tried chat with no response. I wanted to do more with CGC but with the customer service so far I am reluctant to give them anything. If you can't handle the volume then stop taking items!!! Just ridiculous. Next con I am just going to the CGC booth with a sign saying its a scam. Maybe save others the frustration and loss of items. I assume my stuff is lost. If you are reading this then get out while you can. They can handle the volume, it simply takes longer (TAT). It's not a scam. Don't be the kind of person who lacks any semblance of patience. Have you called CGC? If you haven't exhausted all of your options, how did you form your conclusion? Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 The TATs are exceedingly long right now, and have been for a long time now. However, that information is on the site for all to see. Surely, you (or anyone) didn't submit books without first garnering this info. What might reduce these kinds of complaints is to make that info easier to get. Front page? I don't know, it's easy to get to/look up for those of us who know, but for those who don't, maybe not so much. I know one thing that CGC should say somewhere, your TAT doesn't stay at the posted number of days at the time of submitting. When it changes, it changes for everyone, whether they have your books already or not. This is not clear - I've never seen it posted anywhere - and is a major source of confusion. It's kind of dastardly that they don't make this clear...with the TATs changing so frequently and drastically. The Lions Den and enigmatech 2 Link to comment Share on other sites More sharing options...
Popular Post shadroch Posted March 10, 2022 Popular Post Share Posted March 10, 2022 If you lower your expectations enough, eventually CGC will satisfy you. silverseeker, Drake Dragoon, enigmatech and 2 others 2 3 Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 I believe that quote was intended to answer the question as to whether the clock started when the package was delivered or when it was opened. Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 Just to be clear... It's your belief that the TAT for submitted books stays at that TAT no matter how many times it changes before your books are completed? Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 (edited) That's exactly what I've been saying. Edited March 10, 2022 by Gaard Link to comment Share on other sites More sharing options...
revat Posted March 10, 2022 Share Posted March 10, 2022 they should of course answer your emails. but you can also try calling them on the phone. and/or hitting them up over social media venues. and let them know you're not using their services for more submissions because of their customer service. but also, make sure you read the ALL the details and understand them before submitting. If you think it's a scam, gather all your paperwork and evidence including all the terms of your agreement and send it to law enforcement or small claims court. See what they say. There's a large difference between substandard service and a 'scam'. I'd be extremely careful with use of that word in writing. djzombi 1 Link to comment Share on other sites More sharing options...
Ed Hanes Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 12:19 AM, Rich42 said: I submitted books 6 months ago. No change in status. I am a paid customer. I have e-mailed and tried chat with no response. I wanted to do more with CGC but with the customer service so far I am reluctant to give them anything. If you can't handle the volume then stop taking items!!! Just ridiculous. Next con I am just going to the CGC booth with a sign saying its a scam. Maybe save others the frustration and loss of items. I assume my stuff is lost. If you are reading this then get out while you can. If you got economy, which is the most common , then 6 months is about 132 days (22 working days per month). 6 months ago TAT was about 180 days , so you still have a couple months to go. I submitted 7 books 6 months ago and still waiting but I figure I have two more months also Link to comment Share on other sites More sharing options...
shadroch Posted March 10, 2022 Share Posted March 10, 2022 Charging me now for a service I won't get for nine months seems unethical, at best. MAR1979 and PovertyRow 2 Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 I just asked this question in the 'Ask CGC' forum. They have to approve it (why?), but it should appear in a day or so. "There is a discussion going on about whether your comic's TATs remain the same as they were at the time of submission, or if they change as the posted TATs change. Can CGC ( @Jennifer F.) supply the answer?" Pancakes! 1 Link to comment Share on other sites More sharing options...
Ed Hanes Posted March 10, 2022 Share Posted March 10, 2022 (edited) On 3/10/2022 at 9:43 AM, shadroch said: Charging me now for a service I won't get for nine months seems unethical, at best. It's only unethical if they say they wont charge you until the service is rendered but they do charge you ahead of time. In item 5 of the Service Terms and Conditions, they say fees are due at time of submission...therefore, these are terms you agree to when you submit (by the act of submission). Personally, I am happy they changed their policy to charging right away, at least I know it's all paid for when submitted. Edited March 10, 2022 by Ed Hanes Pancakes! 1 Link to comment Share on other sites More sharing options...
theCapraAegagrus Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 12:43 PM, shadroch said: Charging me now for a service I won't get for nine months seems unethical, at best. I don't entirely disagree, however, I am the type of person who would rather sort out my finances sooner than later. I am okay with being charged once the service begins the process (invoice reception, queued for services). Link to comment Share on other sites More sharing options...
Galen130 Posted March 10, 2022 Share Posted March 10, 2022 Well, nice to know things haven’t changed. I’m sure CGC misses my 20 comics per year… MAR1979 1 Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 12:52 PM, Ed Hanes said: It's only unethical if they say they wont charge you until the service is rendered but they do charge you ahead of time. In item 5 of the Service Terms and Conditions, they say fees are due at time of submission...therefore, these are terms you agree to when you submit (by the act of submission). Personally, I am happy they changed their policy to charging right away, at least I know it's all paid for when submitted. Link to comment Share on other sites More sharing options...
Ed Hanes Posted March 10, 2022 Share Posted March 10, 2022 (edited) On 3/10/2022 at 10:15 AM, Gaard said: I don't get it..can you explain? Edited March 10, 2022 by Ed Hanes Link to comment Share on other sites More sharing options...
Gaard Posted March 10, 2022 Share Posted March 10, 2022 https://www.imdb.com/title/tt1884035/ Nothing bad. Maybe a little distasteful. Link to comment Share on other sites More sharing options...
Ed Hanes Posted March 10, 2022 Share Posted March 10, 2022 (edited) On 3/10/2022 at 10:46 AM, Pancakes! said: People don't read the fine print before signing/agreeing to things. Now, would you like the vanilla paste or the asparagus and cuttlefish? It was a rhetorical question Edited March 10, 2022 by Ed Hanes Link to comment Share on other sites More sharing options...
SkOw Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 3:19 AM, Rich42 said: I submitted books 6 months ago. No change in status. I am a paid customer. I have e-mailed and tried chat with no response. I wanted to do more with CGC but with the customer service so far I am reluctant to give them anything. If you can't handle the volume then stop taking items!!! Just ridiculous. Next con I am just going to the CGC booth with a sign saying its a scam. Maybe save others the frustration and loss of items. I assume my stuff is lost. If you are reading this then get out while you can. Hi Dylan! Link to comment Share on other sites More sharing options...
Galen130 Posted March 10, 2022 Share Posted March 10, 2022 On 3/10/2022 at 2:13 PM, SkOw said: Hi Dylan! Link to comment Share on other sites More sharing options...
