How to resubmit CGC slab to include sub grades? 1 1

[eleusive]

How do I re submit CGC slab to add sub grades to it? I emailed customer service and they told me if I resubmit the CGC slab there is a possibility that it can get a lower grade than the original? How is that even possible?

[CGC Mike]

Hello

You should submit it as it is in the CGC holder and request sub grades. The overall grade should not go down.

Mike

[RoLaren]

On 4/14/2022 at 8:23 PM, CGC Mike said:

Hello

You should submit it as it is in the CGC holder and request sub grades. The overall grade should not go down.

Mike

Hello @CGC Mike

I just submitted 7 cards that were already graded by CGC and in CGC slabs. 3 of the 7 were graded lower than they had been previously. I submitted these cards for regrade under the assumption that the overall grade should not come down since it was said in your post above that the grade should not come down. Was this an error on the grader's part?

The only reason I submitted these cards was to update the labels, since the labels in these 7 slabs were the old blue labels. I wanted the newer white/blue labels, but like I said I submitted under the assumption that the grades would hold.

Can I take this to Customer Service?

Thanks,
Brad

[CGC Mike]

On 7/27/2022 at 11:04 AM, RoLaren said:

Can I take this to Customer Service?

No.  I am working  on getting this fixed for you right now.  As soon as I have heard from everyone, I will give you clear instructions on how to proceed.

[CGC Mike]

Hey Brad

Please PM me your invoice number.

[SnorlaxCollective]

On 7/27/2022 at 8:04 AM, RoLaren said:

Hello @CGC Mike

I just submitted 7 cards that were already graded by CGC and in CGC slabs. 3 of the 7 were graded lower than they had been previously. I submitted these cards for regrade under the assumption that the overall grade should not come down since it was said in your post above that the grade should not come down. Was this an error on the grader's part?

The only reason I submitted these cards was to update the labels, since the labels in these 7 slabs were the old blue labels. I wanted the newer white/blue labels, but like I said I submitted under the assumption that the grades would hold.

Can I take this to Customer Service?

Thanks,
Brad

Did this get resolved? I am planning on doing the same thing but am worried 😟 

[RoLaren]

On 8/9/2022 at 11:56 PM, SnorlaxCollective said:

Did this get resolved? I am planning on doing the same thing but am worried 😟 

Here is what happened.

@CGC Mike more or less saved the day. But there were still complications.

I think I mentioned in my previous post that 3 of the 7 I submitted for re-grade were assigned lower grades. Well, after I alerted Mike, he somehow pulled the order back from the shipping department (because they had already packaged it and were prepared to ship it) and had two of the three cards corrected to the original grade. This was a big relief.

However, one of the three cards had been damaged during the re-grading process. It was a Houndoom 071 from The Town on No Map, 1st edition holo. It had originally been a 9.5. When it was re-graded, the grader damaged the surface, and the new overall assigned grade was an 8. This really bummed me out, but Mike said someone from Customer Service would be contacting me. 

A few days later, I was contacted by Customer Service, and was offered a refund for the declared value I had given for the Houndoom, as well as a refund for the grading fee for the card, since it had been damaged during the grading process.

It was disappointing but I won't complain. I feel like overall it was handled well, but only because I caught it before it was shipped back to me, and because Mike was so willing to help me out. Like I said if it hadn't been for Mike, this order would have been a complete cluster.

I am going to give CGC more business for sure just because I feel like it was handled professionally when it was all said and done.

[SnorlaxCollective]

On 8/13/2022 at 2:19 PM, RoLaren said:

Here is what happened.

@CGC Mike more or less saved the day. But there were still complications.

I think I mentioned in my previous post that 3 of the 7 I submitted for re-grade were assigned lower grades. Well, after I alerted Mike, he somehow pulled the order back from the shipping department (because they had already packaged it and were prepared to ship it) and had two of the three cards corrected to the original grade. This was a big relief.

However, one of the three cards had been damaged during the re-grading process. It was a Houndoom 071 from The Town on No Map, 1st edition holo. It had originally been a 9.5. When it was re-graded, the grader damaged the surface, and the new overall assigned grade was an 8. This really bummed me out, but Mike said someone from Customer Service would be contacting me. 

A few days later, I was contacted by Customer Service, and was offered a refund for the declared value I had given for the Houndoom, as well as a refund for the grading fee for the card, since it had been damaged during the grading process.

It was disappointing but I won't complain. I feel like overall it was handled well, but only because I caught it before it was shipped back to me, and because Mike was so willing to help me out. Like I said if it hadn't been for Mike, this order would have been a complete cluster.

I am going to give CGC more business for sure just because I feel like it was handled professionally when it was all said and done.

Thanks for the detailed response! Really sorry to hear about the Houndoom 😓

I will be sending in 2 cards so hopefully they won't get damaged in the process 🙏 And I will have a dm to Mike at the ready 😅

[RoLaren]

On 8/14/2022 at 11:47 PM, SnorlaxCollective said:

Thanks for the detailed response! Really sorry to hear about the Houndoom 😓

I will be sending in 2 cards so hopefully they won't get damaged in the process 🙏 And I will have a dm to Mike at the ready 😅

Hey Snorlax,

Were you successful with your resub for adding subgrades? Interested to hear how your experience went. Did your previous grades hold?

I am going to be submitting 5 or so cards in the next month to add sub grades to the labels.

[SnorlaxCollective]

On 10/18/2022 at 5:17 AM, RoLaren said:

Hey Snorlax,

Were you successful with your resub for adding subgrades? Interested to hear how your experience went. Did your previous grades hold?

I am going to be submitting 5 or so cards in the next month to add sub grades to the labels.

Yes I was successful!

 

I submitted about 8 cards, all 8 or 9 already, and all held their grade, but 1 of my cards, originally a 9, did come back as a 9.5. I think this is probably extremely rare and it also wasn't a very expensive card.

 

Basically they do have to crack the slabs, re-examine them, but CGC Mike has posted in several posts that it is guaranteed your grade won't go down, unless it does get damaged when they try and crack it open.

[MattM CS]

Hello @SnorlaxCollective and @RoLaren,

First I want to introduce myself. @CMatthews and I both work for CGC Customer Service. We will be filling in for Mike moving forward in the CGC Trading Card Forums. Currently we both handle the Ask CGC, Ask CGC Video Games Forums and many of the social media platform questions as well. 

I wanted to follow up on this situation. Please note any card that is sent in to have the subgrades added (regrade w/ subgrades) or for reholdering is subject to a review. When submitting these cards there is a waiver you must sign regarding this. CGC CANNOT GUARANTEE THAT THE CARD WILL RECEIVE THE SAME GRADE OR A HIGHER GRADE, AND CGC ACCEPTS NO RESPONSIBILITY IF IT IS DETERMINED THAT THE FINAL GRADE WILL BE LOWER THAN THE GRADE ORIGINALLY ASSIGNED OR IF THE CARD CANNOT BE GRADED OR ENCAPSULATED AT ALL. I have added a screenshot of this waiver below for your review. This must be signed before continuing any submission on the Online Form. 

If you have any questions feel free to send us an email at service@cgccards.com, give us a call at 877-662-6642, or create a new post here in the Ask CGC Trading Card Forum. 

 

[RoLaren]

On 10/21/2022 at 9:26 AM, MattM CS said:

Hello @SnorlaxCollective and @RoLaren,

First I want to introduce myself. @CMatthews and I both work for CGC Customer Service. We will be filling in for Mike moving forward in the CGC Trading Card Forums. Currently we both handle the Ask CGC, Ask CGC Video Games Forums and many of the social media platform questions as well. 

I wanted to follow up on this situation. Please note any card that is sent in to have the subgrades added (regrade w/ subgrades) or for reholdering is subject to a review. When submitting these cards there is a waiver you must sign regarding this. CGC CANNOT GUARANTEE THAT THE CARD WILL RECEIVE THE SAME GRADE OR A HIGHER GRADE, AND CGC ACCEPTS NO RESPONSIBILITY IF IT IS DETERMINED THAT THE FINAL GRADE WILL BE LOWER THAN THE GRADE ORIGINALLY ASSIGNED OR IF THE CARD CANNOT BE GRADED OR ENCAPSULATED AT ALL. I have added a screenshot of this waiver below for your review. This must be signed before continuing any submission on the Online Form. 

If you have any questions feel free to send us an email at service@cgccards.com, give us a call at 877-662-6642, or create a new post here in the Ask CGC Trading Card Forum. 

 

Thanks for the reply @MattM CS.

I will keep this in mind going forward.

The written policy is at odds with my actual experience (see: my Houndoom 071 experience that was written about in a post above on August 13), where I was refunded the declared value of the card when it was damaged during regrading.

I guess that refund shouldn't have happened, according to what you're saying and what the written policy says.

Still, I'm super appreciative that Customer Service did refund me the value of that card since it was damaged. That was excellent customer service, and to be honest it's what sets you apart from BGS or PSA (I'm doubtful that either of those companies would have done what you did in this instance), so I'm a little disappointed to hear that it's now being emphasized that CGC won't take responsibility for damaging cards during regrading going forward.

Think about it this way: these are repeat customers. When customers resubmit their cards multiple times for regrading, or to add sub grades, you're making profit x2, x3 etc. for grading the same card multiple times. I feel like you should want to encourage this business.

A more customer friendly policy would be the one that has actually been put into practice (in my experience at least), rather than the one being emphasized here. That being, the card in question is guaranteed to hold its previous grade unless it's damaged during regrading, and if it's damaged during regrading, the declared value of the card is refunded to the customer. That is a much more customer friendly approach than just denying liability for what happens during the regrading process.

Thanks,
Brad

[HomeGrownPoke1]

Can't believe yall fired CGC Mike.....

[CrystalM CS]

Hello! Never fear, CGC Mike is still assisting in the chat boards for us as well we are just here to add an additional helping hand!