VaporX Posted June 26, 2022 Share Posted June 26, 2022 On 6/20/2022 at 1:46 PM, CGC Mike said: The last update I have been given is posted above. Rapid Rippen said he got a notification that his metal cards have been shipped. does this mean they have a solution and we will be receiving our cards soon? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted June 26, 2022 Administrator Share Posted June 26, 2022 On 6/25/2022 at 8:40 PM, VaporX said: Rapid Rippen said he got a notification that his metal cards have been shipped. does this mean they have a solution and we will be receiving our cards soon? I can check on Monday. Link to comment Share on other sites More sharing options...
VaporX Posted June 26, 2022 Share Posted June 26, 2022 Appreciate it, thank you Link to comment Share on other sites More sharing options...
cardinality Posted June 28, 2022 Share Posted June 28, 2022 (edited) My metal card sub was just marked as shipped (not pokemon), but there are no grades. What does this mean? Edited June 28, 2022 by cardinality Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted June 29, 2022 Administrator Share Posted June 29, 2022 We still aren't grading metal cards. the solution that we tried last week did not work out so well, so we have one more part coming in that will hopefully remedy the situation. Will be at least another few weeks out. Link to comment Share on other sites More sharing options...
VaporX Posted June 30, 2022 Share Posted June 30, 2022 This is starting to become annoying. Your customers have been extremely patient in reference to this and the basic responses when people inquire is getting old. First off there is no disclaimer when we add these metal cards to our inventory. Secondly you take our money once you receive the cards and now you're holding them all due to an issue that has been taking three plus months to address! I don't do this for a living but seems to me if they can make a case to incapsulate a deck of cards then they can find one for a metal card. Even better if you can incapsulate these baseball / football cards that have memorabilia in them then why can the metal cards be done they are just a thick? I as well as others do not want our cards back ungraded we want CGC to stop procrastinating and find a solution. i.e. stop looking for a cheap solution and get this fixed. With all that being said at what point do you start taking care of your customers for making them wait for excessive time frames for their purchased products? jou13 and William1759 2 Link to comment Share on other sites More sharing options...
nuirtmuharnen Posted July 1, 2022 Share Posted July 1, 2022 no Link to comment Share on other sites More sharing options...
HomeGrownPoke1 Posted July 1, 2022 Share Posted July 1, 2022 On 6/30/2022 at 10:00 AM, VaporX said: This is starting to become annoying. Your customers have been extremely patient in reference to this and the basic responses when people inquire is getting old. First off there is no disclaimer when we add these metal cards to our inventory. Secondly you take our money once you receive the cards and now you're holding them all due to an issue that has been taking three plus months to address! I don't do this for a living but seems to me if they can make a case to incapsulate a deck of cards then they can find one for a metal card. Even better if you can incapsulate these baseball / football cards that have memorabilia in them then why can the metal cards be done they are just a thick? I as well as others do not want our cards back ungraded we want CGC to stop procrastinating and find a solution. i.e. stop looking for a cheap solution and get this fixed. With all that being said at what point do you start taking care of your customers for making them wait for excessive time frames for their purchased products? Welcome to CGC. You must be new here. Link to comment Share on other sites More sharing options...
Zalithed Posted July 23, 2022 Share Posted July 23, 2022 On 6/29/2022 at 5:33 PM, CGC Mike said: We still aren't grading metal cards. the solution that we tried last week did not work out so well, so we have one more part coming in that will hopefully remedy the situation. Will be at least another few weeks out. Will I be getting refunded the submission cost for the metals Zard and Pikachu I sent? Unfortunately there is no indication that you will not grade them other than this post. Link to comment Share on other sites More sharing options...
Cody burris Posted July 24, 2022 Share Posted July 24, 2022 Any updates on new holders? Have they found a solution? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted July 25, 2022 Administrator Share Posted July 25, 2022 On 7/23/2022 at 1:26 PM, Zalithed said: Will I be getting refunded the submission cost for the metals Zard and Pikachu I sent? Unfortunately there is no indication that you will not grade them other than this post. You can ask for a refund and the cards will be returned ungraded. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted July 25, 2022 Administrator Share Posted July 25, 2022 On 7/24/2022 at 11:28 AM, Cody burris said: Any updates on new holders? Have they found a solution? We are still working on this. Link to comment Share on other sites More sharing options...
Zalithed Posted July 26, 2022 Share Posted July 26, 2022 On 7/25/2022 at 6:07 PM, CGC Mike said: You can ask for a refund and the cards will be returned ungraded. The cards I submitted show as shipped back to me. However I was charged the coat of grading the 3 cards I submitted, even though 2 of them are the metal cards. Link to comment Share on other sites More sharing options...
revat Posted July 26, 2022 Share Posted July 26, 2022 On 7/26/2022 at 7:26 AM, Zalithed said: On 7/25/2022 at 10:07 AM, CGC Mike said: You can ask for a refund and the cards will be returned ungraded. The cards I submitted show as shipped back to me. However I was charged the coat of grading the 3 cards I submitted, even though 2 of them are the metal cards. the mod can step in here, but i imagine he will tell you anything other than to contact CGC customer service. They have phone and email on the cgc website. good luck. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted July 26, 2022 Administrator Share Posted July 26, 2022 On 7/26/2022 at 10:26 AM, Zalithed said: On 7/25/2022 at 1:07 PM, CGC Mike said: You can ask for a refund and the cards will be returned ungraded. The cards I submitted show as shipped back to me. However I was charged the coat of grading the 3 cards I submitted, even though 2 of them are the metal cards. The only thing you can do is contact customer service, and ask them for a refund. Link to comment Share on other sites More sharing options...
Gamepak40 Posted August 6, 2022 Share Posted August 6, 2022 On 7/26/2022 at 12:47 PM, CGC Mike said: The only thing you can do is contact customer service, and ask them for a refund. Any updates on metal Zards, looking forward to sending in the 2 I have 😬 Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 6, 2022 Administrator Share Posted August 6, 2022 On 8/5/2022 at 11:47 PM, Gamepak40 said: Any updates on metal Zards, looking forward to sending in the 2 I have 😬 Sorry, I have still not received and update regarding the metal card status. Link to comment Share on other sites More sharing options...
Djsoultrane1 Posted August 11, 2022 Share Posted August 11, 2022 On 8/6/2022 at 5:32 AM, CGC Mike said: Sorry, I have still not received and update regarding the metal card status. Hey Mike, do you know when we will receive any type of update on our metal cards? Last we heard the part would be ordered and may take a few weeks to come in. Has any progress been made as of yet? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 11, 2022 Administrator Share Posted August 11, 2022 Hi Still working on it. The solution we were hoping would work did not. So not we are working on another one, which should work. Mike Link to comment Share on other sites More sharing options...
V8Racer210 Posted August 14, 2022 Share Posted August 14, 2022 I just submitted 1 & shows grading/ encapsulation/ imaging but I only sent it a few days ago... hope we get this resolved soon... you'll make a killing if CGC figures it out before everyone else & announce it... Link to comment Share on other sites More sharing options...
