ELSquared Posted August 16, 2022 Share Posted August 16, 2022 I just received my Last Ronin, and It does not look like the case is completely sealed. If I start to pull apart on the right side, it appears to be open. Is this normal? If not, can I send this back to be fixed? Thanks. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted August 17, 2022 Administrator Share Posted August 17, 2022 Hello, Thank you for your message. Magazine holders like the ones used to encapsulate the Last Ronin book are not sealer on the left and right sides. This is normal and does not constitute a reholder service. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
KirbyTown Posted August 17, 2022 Share Posted August 17, 2022 On 8/17/2022 at 7:49 AM, MattM CS said: Hello, Thank you for your message. Magazine holders like the ones used to encapsulate the Last Ronin book are not sealer on the left and right sides. This is normal and does not constitute a reholder service. Let us know if you have any other questions. Do you happen to know why they're left unsealed? Thanks Link to comment Share on other sites More sharing options...
ELSquared Posted August 18, 2022 Author Share Posted August 18, 2022 (edited) I’m OK with the case if that is the norm. But the label is crooked in the case and the signing date is missing from the label. Very disappointed in the way the whole item looks. Edited August 18, 2022 by ELSquared Link to comment Share on other sites More sharing options...
Gaard Posted August 18, 2022 Share Posted August 18, 2022 On 8/17/2022 at 2:54 PM, Styling said: That's how all slabs used to be. When they redesigned it in 2016 they only changed the comic slab because they still had/have a large stockpile of the magazine slabs they're working off of. 6 years worth? That's one large stockpile. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted August 19, 2022 Administrator Share Posted August 19, 2022 On 8/17/2022 at 9:15 PM, ELSquared said: I’m OK with the case if that is the norm. But the label is crooked in the case and the signing date is missing from the label. Very disappointed in the way the whole item looks. Hello, Could you send us an image of the back of the label? Link to comment Share on other sites More sharing options...
ELSquared Posted August 19, 2022 Author Share Posted August 19, 2022 (edited) On 8/19/2022 at 9:30 AM, MattM CS said: Hello, Could you send us an image of the back of the label? i see the date on the back. I guess this is Ok. A little disappointed in the crooked label but I guess I’ll deal with it Edited August 19, 2022 by ELSquared Link to comment Share on other sites More sharing options...
waynemel Posted August 19, 2022 Share Posted August 19, 2022 On 8/19/2022 at 9:43 AM, ELSquared said: i see the date on the back. I guess this is Ok. A little disappointed in the crooked label but I guess I’ll deal with it I would reach out to them to fix (would this fall under ME?). Check with them. Don't settle for it if you are not completely happy. Link to comment Share on other sites More sharing options...
ELSquared Posted August 19, 2022 Author Share Posted August 19, 2022 I’ve sent some pics to Customer Service - will see what they say Link to comment Share on other sites More sharing options...
ELSquared Posted August 20, 2022 Author Share Posted August 20, 2022 CGC is going to reholder the book for me as a Mechanical Error. I want to thank Matt for his effort to make this right for me. waynemel 1 Link to comment Share on other sites More sharing options...
