I've had issues with CGC before but nothing like this 10 10

[Dinohin22]

Just had an order finished and blown away by this. First as usual CGC made errors on 2 of my labels I sent in two very very rare Canadian Editions of Firehair 9 and Kathy 1. CGC put them both as US edition. If you open the front cover its shows it that they are both Canadian. I sent them in as Canadian editions and even messaged CGC when they had the description wrong during grading. But the real issue and this should be a major concern for CGC is I sent in a Jumbo Comics 102. It was around a 4.5 to 5.0. I get the grade on Friday and its a 2.0. I was confused and looked at the image online. Its missing the top corner of the book and the bottom staple is now detached. Unbelievable. I take all photos of books before I send them . below are teh photos. Starting the process of fighting with cgc today. Wish me luck, I'm just happy it wasn't a big value book and this was for my personal collection

[ThothAmon]

That torn corner is definitely beyond explanation. Fast, sloppy and irresponsible is no way to go through life. 
 

[Funnybooks]

[Cman429]

that is unbelievable. I’ve seen many many mechanical errors but to tear an entire corner off a book? I almost want to believe there was two copies that grader was grading and he somehow switched them. If someone there submitted a Jumbo 102 with a missing corner and it came back magically healed, ‘fess up!

[Dinohin22]

On 8/21/2023 at 2:04 PM, Cman429 said:

that is unbelievable. I’ve seen many many mechanical errors but to tear an entire corner off a book? I almost want to believe there was two copies that grader was grading and he somehow switched them. If someone there submitted a Jumbo 102 with a missing corner and it came back magically healed, ‘fess up!

No its 100% my book. There is a shadow along the top and shadowing under the male. So its 100% my book. Honestly if i'm CGC this is a situation where they need to trace back who touched my book as someone tried to just cover this up. 

[lostboys]

Is it actually possible these books are being graded by machines that are tearing them?

[Gaard]

This makes me think...

I've never ever heard of CGC calling/writing someone saying, "We f'ed your book up." As far as I know, it's always graded/shipped and up to you to catch it.

[greggy]

@CGC Mike

[DR.X]

so they tear a corner off this book. slab it anyway. maybe the customer won't notice?

are there camera's in this place to monitor what's being done? WTF

[pickycollector]

Stories like this just confirm my reluctance these days to send books to CGC to be graded. If they can do such a mess on a low grade book, surely a raw 9.6 book has a huge risk to be damaged even slightly during the grading process...

[Chaz G.]

It feels like over the past few years they're more interested in grading volume than grading accuracy. 

I would be much happier if my books took an extra month, as long as they are graded accurately and with care.  

Edited August 21, 2023 by Chaz G.

[dbcn]

I would request a refund on the cost of grading, as well as the full estimated value of the book when you submitted it. 

This seems waaay outside the spec of 'wear and tear during grading' or whatever you agree to in the submission.

Curious to see if the cover was torn before it even got to the grading stage: "Well, look at this, this sure is a great copy of Jungle Comics, gosh, this might even be like a 5 or 6! OOPS I RIPPED IT IT'S A 2 SLAB IT"

[BigLeagueCHEW]

On 8/21/2023 at 1:47 PM, greggy said:

@CGC Mike

[B2D327]

On 8/21/2023 at 3:04 PM, Cman429 said:

that is unbelievable. I’ve seen many many mechanical errors but to tear an entire corner off a book? I almost want to believe there was two copies that grader was grading and he somehow switched them. If someone there submitted a Jumbo 102 with a missing corner and it came back magically healed, ‘fess up!

That was my first thought too but the sun fade on the before/after pics convinced me otherwise. Horrible stuff like this makes me super reluctant to do another sub of my really prized copies of books 

[bc]

I feel for the OP. There does not appear to be any visible stress areas in his original pic that could explain the damage. 

Just like the recent extreme Newton Ring situation..

-bc

[Paul © ® ⚽️💙™]

On 8/21/2023 at 7:36 PM, Dinohin22 said:

Just had an order finished and blown away by this. First as usual CGC made errors on 2 of my labels I sent in two very very rare Canadian Editions of Firehair 9 and Kathy 1. CGC put them both as US edition. If you open the front cover its shows it that they are both Canadian. I sent them in as Canadian editions and even messaged CGC when they had the description wrong during grading. But the real issue and this should be a major concern for CGC is I sent in a Jumbo Comics 102. It was around a 4.5 to 5.0. I get the grade on Friday and its a 2.0. I was confused and looked at the image online. Its missing the top corner of the book and the bottom staple is now detached. Unbelievable. I take all photos of books before I send them . below are teh photos. Starting the process of fighting with cgc today. Wish me luck, I'm just happy it wasn't a big value book and this was for my personal collection

A CGC spokesman commented on your complaint...

He said,

1. At least we didn't lose your books....and when asked about the failure to identify Canadian books....he said....

2.

 

 

[Lazyboy]

On 8/21/2023 at 1:36 PM, Dinohin22 said:

I take all photos of books before I send them .

Finally, a smart person with a complaint!

On 8/21/2023 at 1:36 PM, Dinohin22 said:

Well, I might have to retract my earlier statement. What the hell is that?

[zzutak]

The root problem is that the individuals handling our treasures are not being properly trained or properly supervised.  For whatever reason, they're apparently unwilling to approach their supervisor and immediately own up to a mistake.  When Steve Borock founded CGC, turning a profit was one of several goals.  Now, under Blackstone, profit is quite possibly the only objective.  Sad.

[Badger]

On 8/21/2023 at 7:25 PM, Lazyboy said:

Finally, a smart person with a complaint!

Well, I might have to retract my earlier statement. What the hell is that?

Why that is a perfect example of a picture taken with a potato. I fondly remember my days in science class making one as a project. Powered by a cucumber with tomato skin for film. 

[Lightning55]

Potatoes are under-appreciated.