Hero Restoration, Anyone know the latest? 24 24

[thehumantorch]

On 1/25/2024 at 1:53 PM, altair43 said:

He had the book about 7 months.  My money that I had paid him is gone.   I was one of the filers of the complaints to the Oregon DOJ and I had done a lot of research in trying to find ways to get the books back.  Sauce dog deserves full credit for starting the survey and organizing a solution to this dreadful problem.  He was the one dechellis called and they spoke of how the books will be returned to , at least, the filers of the complaint.  This was my dreadful experience dealing for the first time with this type of horror.  I can't say too much about dechellis at this point because I do not want to jeopardize in any way the victims getting their books returned.  

I'm glad you got your book back.  And I'm absolutely not placing blame on you in any way but we all have to be very careful whom we trust with our books and our money.  I think about all the guys who have recently set up shop pressing and/or submitting books and I wonder how many of them are a hairs width from disappearing with customer's books and money.  And I say that knowing of a couple local stores that went under and customer's books and money disappeared.  One was predictable but the other was around for a while and I really liked the guys who ran it.  

[KCOComics]

On 1/25/2024 at 8:21 PM, thehumantorch said:

I'm glad you got your book back.  And I'm absolutely not placing blame on you in any way but we all have to be very careful whom we trust with our books and our money.  I think about all the guys who have recently set up shop pressing and/or submitting books and I wonder how many of them are a hairs width from disappearing with customer's books and money.  And I say that knowing of a couple local stores that went under and customer's books and money disappeared.  One was predictable but the other was around for a while and I really liked the guys who ran it.  

Yup. It's been eye opening.  I realize i got very lucky when I needed restoration work.

Hero was on the short list I considered.  On the surface, they were the most professional.   They had the cleanest website, two locations, little pictures of the staff. 

I actually picked Kenny because I had started talking to Susan. When covid hit, her priorities changed and she strongly recommended Kenny. If she hadn't, I would probably be in this mess with everyone else.  

So I don't blame any of the victims.  I think we've all had to make decisions with important books and two years ago,  Hero looked like a pretty safe choice. 

[Sorensen7]

On 1/23/2024 at 9:21 AM, Nick Furious said:

If you are referring to the @Sorensen7 purchase, there is no possible way this would come back on the seller.  If Capital One reimburses, it would be an internal expense on their part.  They can't say "buyer sent item to a 3rd party who stole it, buyer wants seller to purchase price".  This would have to be just a goodwill gesture on the part of Capital One.    

I checked my credit card statement and I was refunded all 4 charges.  If anyone used a credit card for the charges I would try to file a claim.  First charge was back in 9/22 and all they did was question the time frame why I waited so long.  I did have to speak to two different claims people at the time and I think they would have stated that there is only 60-120 day time frame to file a claim.  If the refunds get changed or I get my books back I will update.  I want to thank everyone for there posts because I was just going to leave it as a lost cause.

[phretbored]

If you are a long term customer of that bank or company and your credit rating is strong that can also yield a better outcome.

Also having multiple accounts with the same bank or company factors in.

They do like low risk long term customers.

I also expected there would be a shorter time frame to take action on a claim...but if they are rolling with it then no reason to stop the process.

It's time to review my terms and conditions to know better these things.

I have to also say the credit companies may like low risk long term customers...but  they really love customers who might be higher risk and carry a balance long term and get dinged with late fees and etc

Those are the "good" customers. 🤩

Edited January 28 by phretbored

[Dr. Balls]

[Roadhawk84]

Glad I checked back in on this thread. Just found out my book is on his ebay "sold" listings...

[Sauce Dog]

On 2/4/2024 at 10:42 PM, Roadhawk84 said:

Glad I checked back in on this thread. Just found out my book is on his ebay "sold" listings...

Have you filled out the survey? https://r8f0sk8dr88.typeform.com/to/yoKI6552 (be sure to include your board handle here in the notes at the end so I know who I'm helping)

[mikenyc]

This situation is brutal. Read the other thread that was linked and it’s sad. That thread should be a case study on how not to run a business, handle adversity or unexpected pitfalls and ultimately rectify a self inflicted wound. 
 

Hope that everyone can, at a minimum, recover their books. 

[phretbored]

I was about to poast that this thread got stale but now I see some new activity!

Roadhawk84 I am really sorry to see that you got caught up in this situation.

That's a tougher spot to be in if your book is showing up as sold but at least there is a trail to follow.

How did you find out about this thread?

There have to be some others out there who might not be aware is my guess.

 

Edited February 5 by phretbored

[Roadhawk84]

On 2/5/2024 at 8:21 AM, Sauce Dog said:

Have you filled out the survey? https://r8f0sk8dr88.typeform.com/to/yoKI6552 (be sure to include your board handle here in the notes at the end so I know who I'm helping)

I have completed the survey. However, as I recall, I hadn't posted anything to any boards at that time so I didn't have a handle to provide. 

I found this thread via reddit. 

[phretbored]

I know in previous poasts I have discussed books being returned but I don't think I specifically mentioned that my books were returned weeks ago.

At that time we were still waiting for some other folks books that were supposed to be in process for return and it seemed better to stay on the down low while things played out.

The books I got back appear to be the same books I originally submitted.

I think 2 of the 4 books might have gotten a little corner are stress from shipping as they were not packaged the best but otherwise they seem to be in the same condition as when I submitted them.

Hopefully those things can be pressed out.

Getting the books back after there was a good stretch of time that I thought the chance of getting them back was 0% was a bit surreal.

Again big thanks to Saucedog for stepping up and really being key in getting books returned.

I am very grateful for his time and effort in this situation.

[phretbored]

On 2/4/2024 at 7:42 PM, Roadhawk84 said:

Glad I checked back in on this thread. Just found out my book is on his ebay "sold" listings...

that link just goes to the main Ebay home for me

 

[Nick Furious]

On 2/5/2024 at 3:29 PM, phretbored said:

that link just goes to the main Ebay home for me

 

I think that's a generic forum-generated link anytime Ebay is typed into the forum. 

[bc]

On 2/5/2024 at 4:36 PM, Nick Furious said:

I think that's a generic forum-generated link anytime Ebay is typed into the forum. 

this...

some kind of cross licensing deal from an ill-fated venture.

-bc

[phretbored]

that sounds like wytchkraft !

[Sauce Dog]

Update: As of this week it sounds like four more customer invoices have been shipped, including the infamous Flash #1! There is one more customer I'm waiting for address confirmation from, but their books are all accounted for and ready to be mailed out.

Once all those are confirmed delivered it will bring us up to eight customers from the survey getting their property back (over half the people who filled out the survey). 

Not including the Flash #1 (which I have no idea the actual value of in this case), the total value of books returned thus far will be approximately $150,000-$180,000usd (note this number is SUPER low. It is based on the amount each customer declared at the time of submission...some many years ago, in fact this calculation includes mid-high grade copies of AF#15 worth only $5000, More Fun Comics #73 valued at $5000, and X-Men #1 for $2000...so yeah, assume it should be MUCH higher at current FMV)

Edited February 6 by Sauce Dog

[CAHokie]

On 2/5/2024 at 8:34 PM, Sauce Dog said:

Update: As of this week it sounds like four more customer invoices have been shipped, including the infamous Flash #1! There is one more customer I'm waiting for address confirmation from, but their books are all accounted for and ready to be mailed out.

Once all those are confirmed delivered it will bring us up to eight customers from the survey getting their property back (over half the people who filled out the survey). 

Not including the Flash #1 (which I have no idea the actual value of in this case), the total value of books returned thus far will be approximately $150,000-$180,000usd (note this number is SUPER low. It is based on the amount each customer declared at the time of submission...some many years ago, in fact this calculation includes mid-high grade copies of AF#15 worth only $5000, More Fun Comics #73 valued at $5000, and X-Men #1 for $2000...so yeah, assume it should be MUCH higher at current FMV)

Great job Sauce Dog!  You are doing amazing work. 

Edited February 6 by CAHokie

[altair43]

Terrific, Sauce Dog.  Great work, as usual.

[sd2416]

@Sauce Dog What is your cash app or paypal?  Id like to buy you a drink for all this work you have done.  

[Sauce Dog]

On 2/6/2024 at 12:39 PM, sd2416 said:

@Sauce Dog What is your cash app or paypal?  Id like to buy you a drink for all this work you have done.  

I greatly appreciate the gesture, but no reciprocation needed
I'm just happy that I could use the unique position I was in to help push for, and streamline, the return of books to my fellow boardies.