NickiO CS

Hello @Waldemar, Thank you for reaching out to us. You can disable auto-renew here: https://www.cgccomics.com/account/membership/. If you have any other questions, please let us know.

Hello @stefkirl, We apologize for the delay and thank you for updating your post. If you need any help, please feel free to reach out to us.

Hello @Home Slice, Thank you for reaching out to us. I am happy to help with this question! The website is behaving as intended. Mechanical error submissions are processed separately and must be shipped separately. This will not cost you any extra shipping fees. When creating your mechanical error order, if you are a US customer, choose prepaid shipping. This will provide a shipping label, but you will not be charged the shipping fees. If you are an international customer, customer choose the option to ship yourself and reach out to us for a prepaid international shipping label. If you have any other questions, please let us know.

Hello @NuM_Brrr_WoN, Thank you for reaching out to us. We are experiencing a larger than projected volume of submissions which has contributed to the increased turnaround time. We are working to put resources in place to handle this increased volume and hope to reduce turnaround times soon, but I cannot project when we will return to the shorter times we were seeing about 2+ months ago. We appreciate your patience and we are working to complete all submissions as quickly as possible. If you have any other questions, please let us know.

Hello @ndlaw2k, Thank you for reaching out to us. Your guess is correct! Books marked REJECT did not meet your prescreen minimum grade and were returned raw and ungraded. If you have any other questions, please let us know.

Hello @scarlet_speedster Thank you for reaching out to us. I have reached out to you via email. if you have any other questions, please let us know.

Hello @Aiole, Thank you for reaching out to us. I need to do some investigating to determine why this book, or any other on this submission, is not appearing online when looking up the certification. I have reached out to the grading team and I will follow up with you via email with an update. Thank you for your patience while I look into this issue.

Hello @Le Chat Noir, While an artist may post a single or even a few examples of their completed sketches, the entire batch of sketches and signings must be completed before we can begin processing the submissions. If would like to check if a signing event has been updated with a completion date by the Signature Series team. This is the date we will use to estimate the 6 or 8 week turnaround time. If you have any other questions, please let us now.

Hello @Shockmaster, Thank you for reaching out to us. There are no current plans to launch a Signature Series program for cards. Should this change in the future the best place to find announcements about new services is to follow us online: @CGCCards. If you have any other questions, please let us know.

Hello @OpticSportsVendor, Thank you for reaching out to us. I can confirm that auto-renewal has been disabled on your account. You will not see any membership charges processed unless you initiate a renewal or upgrade. Your membership fee was processed over 30 days ago and the account was used during the membership period so it is no longer eligible for refund. if you have any other questions, please let us know.

Hello @JackBlack93, We do not require that you use any specific source, so please feel free to use any resource from which you are getting consistent and reliable pricing data. If you do check eBay we do recommend looking at sold auctions rather than current listings. If we can help with anything else, please let us know.

Hello @SinisterCryptid, Thank you for reaching out to us. Because of the clarity of the material used to construct the holders, minor scuffs and small stress fractures at the seams of a holder may occur and do not compromise the holder's integrity. Obvious or distracting scuffs or cracks are eligible for complimentary reholder within 14 days of receiving the graded book from CGC. Because you purchased the book as a third party, most likely the book is no longer eligible for a complimentary reholder. If you would like to resubmit the book for a paid reholder, the fee is $20 for books valued up to $1,000, and $50 for anything valued above $1,000.  A paid membership is required to submit reholder service, however, as a courtesy I can upgrade your membership to the Associate level free of charge. Please let me know if you are interested and I will collect the necessary information via direct message. The blemishes pictured are considered minor, and we cannot guarantee that submitting the book for reholder would not result in some small stress lines at the seams holder. Please note that the grade assigned to the book should not change unless any damage occurred post-encapsulation, in which case the grade will be adjusted accordingly. To qualify, the book must still be encapsulated in its original CGC holder. Regarding the movement of the book, it is normal for there to be some movement, and when handled and stored with care, this movement will not result in any damage to the book. If you have any other questions, please let us know.

Hello @Zardtamer, Thank you for reaching out to us. I am happy to clarify which cards qualify for the update with the new grading scale. Unfortunately, the card pictured would not qualify. Only blue label Gem Mint 9.5 cards were eligible for an update to Gem Mint 10. If you have any other questions, please let us know.

Hello @IzzyVerseNYC, Thank you for reaching out to us. Yes, you can submit your graded Signature Series book to us for CCS pressing and grading, and your book will retain its Signature Series Certification. Pressing may reduce or eliminate defects that are common when a book is subjected to the additional handling that occurs during signing. However, please keep in mind that we do not guarantee that your book will receive a higher grade after pressing. If you have any other questions, please let us know.

Hello @fodes Thank you for reaching out to us. I am sorry for the inconvenience, we are aware of this issue. A ticket has been opened with our WebHelp team, and we should have this resolved soon. We appreciate your patience, while we work to fix the issues. If you have any other questions, please let us know.

Hello @Jheidtke, Thank you for reaching out to us. I have located your email and replied to you.

Hello @JohnnyG40th Thank you for reaching out to us. Please check your email, I have contacted you directly.

Hello @richard8158, Thank you for reaching out to us. The pedigree label has changed over the years, so it is possible that your book simply has an older pedigree label. If you would like your book to have the most up to date pedigree label, you can submit it for reholder. The fee is $20 for books valued up to $1,000, and $50 for anything valued above $1,000.  Please note that the grade assigned to the book should not change unless any damage occurred post-encapsulation, in which case the grade will be adjusted accordingly. To qualify for reholder, the book must still be encapsulated in its original CGC holder. If you have any other questions, please let us know.

Hello @wardevil0, Thank you for reaching out to us. We recently had another inquiry into grading a printer's proof. The grading team advised that we have not graded a printer's proof before and the item would need to be evaluated in hand to determine if it is eligible for grading. If you wish to submit the collectible, you can submit it normally as a comic. If you have any other questions, please let us know.

Hello @T.Rex Thank you for reaching out to us. Generally, when you submit through a dealer/facilitator, the submission will not be displayed on your account. The dealer/facilitator is acting as an agent to submit your submission, and the order is placed on the dealer/facilitator's account. In some cases, a dealer may accept paperwork with your account number. If this is the case, the submission will be placed on your account and trackable on your account. I can confirm how your submission has been processed if you will please provide your submission number. Thank you and please let us know if you have any additional questions.

Hello @Rthrailkille, Please check your email. I have reached out to you directly.

Hello @Russell Herman, Thank you for reaching out to us. Sketched or signed cards are only eligible for grading if they are pack-pulled. We do not currently grade cards that have been signed or sketched in-person or after opening the pack. If your cards are pack-pulled sketched cards and are not listed in the drop-down field to add a card on the submission form, you can click the "I can't find my card" link to enter your cards' information manually. If you have any other questions, please let us know.

Hello @Mtransactions, Thank you for reaching out to us. Your submission should be moving to the grading desk soon. Due to a larger than anticipated volume of card submissions after the CGC Trading Cards and CSG Sports Cards merger, it was necessary to adjust our estimated turnaround times. The estimated turnaround time for Economy submissions is 45 business days. I am very sorry for any inconvenience caused by this additional processing time. As a courtesy, I have added a $25.00 grading credit to your account for your future submissions. If you have any other questions, please let us know.

Hello @Le Chat Noir Thank you for reaching out to us. Payment is processed once the books have been received and have completed the intake process. During the intake process, our receiving team conducts an inventory of your submission and other administrative tasks necessary to process your submission. When the intake process is complete, your submissions will appear on the online submission tracking page, and payment will be processed shortly after. One way to see any unpaid submissions is to use the "update credit card" tool. Unpaid submissions will be listed here, but paid submissions will not: https://www.cgccomics.com/account/my-submissions/update-payment/. This tool will only list submissions that have completed the intake process. If you have any other questions, please let us know.

Hello @digheroes I have reached out to you directly.